Product Details: TOSHIBA M550MP 139 cm (55 inch) QLED Ultra HD (4K) Smart Google TV W
Order ID: OD[protected]
Order Date:[protected]
Invoice Date:[protected]
Issue Faced: My product developed a defect and I raised a service complaint (Complaint No.[protected] on 18th January 2024.
Company's Failure to Act: Despite multiple follow-ups through calls and emails, the company has not provided any solution. I have only received generic responses, and there is no escalation matrix or responsible person handling my case.
Escalation Attempts:
I have contacted customer support multiple times, but they keep delaying without action.
I emailed in. [protected]@hisense.com, [protected]@toshiba-visual.com, [protected]@hisense.com, but none of them even acknowledged my emails.
This lack of response has caused significant inconvenience and financial loss. As per the Consumer Protection Act, 2019, Toshiba/Hisense is liable for deficiency in service and unfair trade practices.
Relief Sought:
I request the Hon’ble Consumer Forum to take strict action against Toshiba/Hisense and direct them to:
Immediately repair/replace the defective product as it is under warranty.
Compensate me for the mental harassment, time loss, and inconvenience caused due to their negligence.
Impose a penalty on the company for failure to comply with consumer protection laws.
I have attached copies of my purchase invoice, service complaint emails, and all related communication for your reference.
I kindly request the forum to take necessary action at the earliest.
Thank you.
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