Toshiba India — Hard drive not functioning

apurva012

from Pune, Maharashtra

Address:	Wardha, Maharashtra, 442102
Website:	toshiba

I bought a hard drive of 1 TB 1 year back
it stopped functioning today afternoon all of a sudden
i have a lot of valuable data on that hard drive.
kindy solve the issue at the earliest .
myself a doctor with a huge lot of ebooks nd other important videos and pictures on my had disk.
i need all my data back at the earliest.
i am very busy persnally and the proper location of mine is wardha.so it difficult to conect to u all again and again.
i need a repair of my hard disk

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Comments

Western Digital Customer Care

Hi there,

I'm sorry you had such a bad experience. I’d like to check with you,
did you check the drive after connecting to another PC?
Try to connect the drive using another USB cable sometimes the cable can go bad.
Also check if the drive is getting enough power to spin up, are you able to see any power light on the drive after connecting.
You can send the drive for RMA if it’s under warranty. But before sending the drive for RMA try the basic troubleshooting steps to see if it’s the hard drive failure.

ramesh anmol

My complaint no TIPLSR8H0052459 DATE 31/08/2016 sa pending chali a rahi ha phone pe phone karna sa koye javab nahi milta hai pls solve my compliant
cell no [protected]