Toshiba India — tv 164cm (65 inches) tv c450np series 4k ultra hd smart qled tv65c450np (black) | b0d3xc2hmn (b0d3xc2hmn), hsn:85287217, order dat

Address: Toshiba , India

Dear Sir
This with regards to the complaint launched several times with regards to the purchase of a Toshiba TV 164cm(65 inches) TV C450NP Series 4K Ultra HD Smart QLED TV65C450NP(Black) | B0D3XC2HMN (B0D3XC2HMN), HSN:85287217, order date[protected] and invoice date[protected].through Amazon. the first complain was registered on January 20th and since then many complaints both written and oral complaints to the customer care has been placed but there has been no response so far to these emails. Orally we have been assured a replacement of TV by the technician and the customer care cell. But there is no response from the designated authorities to this. How long we have to wait to get a response and solution to the problem. Sir this is our hard earned money and for a purpose we had purchased a TV. It is almost a month and there is no response . Request you to do the needful at the earliest

On Mon, Feb 3, 2025 at 5:57 PM Dr. Deepa Pillai wrote:
Dear Sir
This is with respect to the complaint lodged on January 25th 2025 after several complaints orally through customer care and others. There have been several calls from the so called executives and manager enquiring about the issue. Even after 10 days there is no proper response and solution from your end. The heights of the responsibility was shown by your staff, who called up today and said there has been no complaint launched so far. I am sending a reply to the earlier email sent to the officials at such a reputed company like Toshiba . I once again place on record the earlier complaint registered to the authorities for prompt resolution of the TV issue.
Complaint lodged on 25th January 2025 through Email follows
"This to bring to your kind attention that we bought a Toshiba 164cm(65 inches) TV C450NP Series 4K Ultra HD Smart QLED TV65C450NP(Black) | B0D3XC2HMN (B0D3XC2HMN), HSN:85287217, order date[protected] and invoice date[protected].through Amazon. of late the TV has been having some problem and complaint was registered on 20th January 2025. But so far no action has been taken. Meanwhile there was a call from a technician and he had asked to send pictures of the TV, (attached herewith). After seeing the pictures, he said that the Panel and the display were damaged and would discuss and revert. but again there is no other action taken. once again a complaint has been registered to the toll free number on 24th January 2025. Still no response . We purchased it in the month of November 2024 and therefore request you to replace this with a new one. Hope the authorities take this seriously and replace the same with a new set. I have attached the Amazon Bill for the same along with the pictures sent to the technician. Along with this I wish to state the after sales service was very poor from your side too."

It is just about two months after purchasing that we are facing this issue. It's our hard earned money and is not even a year too. We request the higher authorities take the desired step to replace the TV set with a new one. I also wish to state that neither there is was a reply nor there was an acknowledgement to this email. Once again hope the higher authorities take necessary action and do the needful.

Thanks and Regards

Anil Kumar
[protected]

On Sat, Jan 25, 2025 at 10:41 AM Dr. Deepa Pillai wrote:
Dear Sir
is to bring to your kind attention that we bought a Toshiba 164cm(65 inches) TV C450NP Series 4K Ultra HD Smart QLED TV65C450NP(Black) | B0D3XC2HMN (B0D3XC2HMN), HSN:85287217, order date[protected] and invoice date[protected].through Amazon. of late the TV has been having some problemthiss and complaint was registered on 20th January 2025. But so far no action has been taken. Meanwhile there was a call from a technician and he had asked to send pictures of the TV, (attached herewith). After seeing the pictures, he said that the Panel and the display were damaged and would discuss and revert. but again there is no other action taken. once again a complaint has been registered to the toll free number on 24th January 2025. Still no response . We purchased it in the month of November 2024 and therefore request you to replace this with a new one. Hope the authorities take this seriously and replace the same with a new set. I have attached the Amazon Bill for the same along with the pictures sent to the technician. Along with this I wish to state the after sales service was very poor from your side too.