Totoodo.com — IPhone 6s not yet delivered

Address:Hyderabad, Andhra Pradesh, 500084
Website:www.totoodo.com

I bought a new Iphone 6s recently and to my bad luck the phone was water locked and its not working properly. So i took it to ToTooDo gachobowli hyderabad branch. I handed over my phone at showroom and asked him to repair it as soon as possible as i don't have any other phone (borrowed a phone from my friend for some days). Its been 4 weeks that every day i was going or calling the showroom person for the status and there is no proper response.

Still i am not sure what is happening to the phone. day by day he started saying stories. Below are the stories
1. We kept your phone is some 'Elma' process
2. Battery is not working
3. Your phone is repaired and person has gone to other branch to get your phone.
4. technician person father has expired, So he is delaying. (I am not sure in the third point if the phone is finished, What is the technician person still doing)
5. Recent update, Need some more time to repair

I didn't get the handset till now, I gave the phone on may 21st and till date i didn't get my mobile.
Was this information helpful?
No (0)
Yes (0)
ToTooDo.com customer support has been notified about the posted complaint.
Complaint comments 

Comments

Still not received my handset., He said that he need some more time. And by tomorrow morning he will deliver it. But i am pretty sure that he will say some other story tomorrow
Finally got my handset in working condition(But not sure how long it will work).

They told me that they haven't changed any parts in the phone, But while handing over the set he said that they changed some ear speaker part. And also he confirmed they wont be any problem while exchanging the phone in Apple service store. But any ways the i need to get evaluated the phone in apple service store.


But over all experience with ToTooDo is too bad and too worst. Below are the complaints that i am having with ToTooDo (Even some of the customer who walked-in when i was at store also have similar kind of problems)

1. No proper response.
2. They won't give the exact answer, Says some stories like kids.And what ever the reason that they say will not match with the previous stories that they say.
3. As we don't know any thing about mobile phones. What ever they said we need to listen to them.
4. As a result of 3rd point What ever the price that they decide we need to agree on that and we need to pay
5. Initially they agree on every thing what ever you ask., . But at the time of result they will convenes you on what you have agreed with they. As we don't have any proof we can't blaim them.


So final point that i suggest is., Don't ever see if the shop is hygiene. Please go through the reviews before selecting the shop (I haven't seen the reviews before going to ToTooDo, the mistake that i have done)

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ToTooDo.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    24%
    Complaints
    110
    Pending
    0
    Resolved
    26
    ToTooDo.com Phone
    +91 78 4789 8989 [Support]
    +91 80 4152 1114
    ToTooDo.com Address
    Kristal Prestige, #75/8, 4th Floor, 17th Main, 5th Block, Koramangala, Industrial Layout, Bangalore, Karnataka, India - 560095
    View all ToTooDo.com contact information