| Address: | 600102 | | Website: | totoodo.com |
This is with regard to a concern i had brought up with regard to my mac laptop screen to your anna nagar (Chinthamani) branch.. After the first fix, i was not satisfied with the product as the screen started becoming loose after a week it was fixed. When i had received a feedback call from the customer care, i had specifically mentioned that i'm not satisfied with the product as it already started creating problems. The information i got from the customer care was they will get back to me and get it rectified, which was never done. Now, within two months, the laptop screen is creating more problems as there is a crack on the screen at the edge (Tats because tat same problem i mentioned earlier) and the screen is turning white in color. And i ve given back to the store manager this morning since i had already informed them that i wasn't satisfied with the product, the damage has nothing to do from my side as after a week when i received it was already loose. And i ve got three months warrnty confirmation also from that branch manager... Hope it will get fixed. This product involves a lot of money (Thirty two thousand five hundred) and i can't take it light. It's not a small amount. And the product i received was of poor quality. If i don't get this fixed as soon as possible, i may have to take legal actions on the company for selling poor quality products to customers. Hoping you would take this seriously or i may have to take it further as it's a matter of thousands of money which i don't want to lose it because of your lack of responsibility and concern towards my complaint.
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