[Resolved]  Totoodo — Moto G Mobile Service at Service Branch

Address:	560078
Website:	totoodo.com

Hi,

I am really disappointed the way my repair service with your branch have handled.

There was a issue with my Moto G3 mobile, wherein some error like uploader boot failed was appearing. I had given the mobile to your branch at Banashakari BDA Complex branch on Sunday 17th July 2016 and I was informed that there was an issue relating to Software update and will be repaired by 2 days. After two days when I went there, they haven't done anything on the mobile and asked me to come back after 2 days.

I took back my mobile and gave it to another branch of yours which is JP Nagar which was near to my residence. They again informed the same and told me to come back after 2 days. I was following up with them, they said that they are checking with their Head Office regarding the same and no hardware issues are there it's only the software issue/update that needs to be resolved.

Yesterday i.e., 25th July 2016 I got a call from your branch in charge who informed me that "Your mobile's motherboard has been crashed, its of no use now, you can take a new mobile" . Is this the way you speak yo your customer and provide the service.

I want the reasons as to why it cant be resolved and after waiting for more than 10 days and after repeatedly informing by your concerned technician and branch in charge that no hardware issue was there, still they came up and said motherboard was crashed.

Some mistake would have occurred while repairing, because there was no hardware issue at all.

Prashanth S
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