Touch Lcd House — Order id. 638267 refund

Address:	402 First Floor, Rajindra Jaina Tower, Wazirpur Commercial Complex, Near Shalimar Bagh Metro, Behind Petrol Pump , New Delhi-110052, India
Website:	www.touchlcdhouse.com

I have order the mobile touch folder for my samsung c 9pro order id. 638267 I have cancelled the product. And call them for refund for several times but they always says that your refund is initiated amd amount will received in 24hours.
But the amount never showed up. Very poor site and the call centre person was also rude
please help me with my refund