Touchlcdhouse — Urgent Complaint against TouchLCDHouse for Fraudulent Transactions, Unethical Behavior, Numerous Consumer Complaints, and Request

Address:	405 First Floor, Rajindra Jaina Tower, Wazirpur Commercial Complex, Near Shalimar Bagh Metro, Behind Petrol Pump , New Delhi-110052, India 9650731730
Website:	www.touchlcdhouse.com/index.php?route=extension/mobile/home

Dear Sir/Madam,

I am writing to urgently file a formal complaint against TouchLCDHouse for engaging in fraudulent transactions, failing to deliver the purchased product, displaying highly unethical behavior towards customers, and an overwhelming number of consumer complaints.Additionally, I request a refund for the amounts totaling 842 rupees for the two orders that I am owed.

On 05/05/2023 and 17/05/2023, I made purchases of a back panel for my mobile phone from TouchLCDHouse, an online seller. Despite paying the required amount promptly, I never received the product. To my dismay, I discovered that the product had been returned to the seller without any attempt made to deliver it to my address.

In an attempt to resolve the matter, I contacted TouchLCDHouse's customer support, explaining the situation and requesting a refund. To my utter disbelief, the representatives I spoke with showed complete disregard for my concerns and treated me disrespectfully. They not only refused to initiate a refund but also spoke to me in an insulting manner, as if I were at fault for their negligence. Shockingly, on more than one occasion, they abruptly ended the call in the middle of our conversation, leaving my issue unresolved and disregarding my rights as a consumer.

Furthermore, upon researching this company, I have discovered that there are numerous consumer complaints lodged against TouchLCDHouse. In fact, there have been more than 250 documented cases of customers facing similar issues, such as non-delivery, refund denials, and unprofessional behavior from their customer support team. This overwhelming number of complaints indicates a pattern of fraudulent activities and a systematic disregard for consumer rights.

I am deeply distressed by the company's blatant disregard for customer satisfaction, their failure to fulfill their obligations, and their unprofessional behavior towards me and numerous other consumers. It is evident that TouchLCDHouse has engaged in fraudulent practices by accepting payment for products they had no intention of delivering, and their refusal to provide refunds is a clear violation of consumer rights.

Therefore, I kindly request your urgent intervention and assistance in resolving this matter. I seek the following actions to be taken:

1. Conduct a thorough investigation into TouchLCDHouse's business practices to expose their fraudulent activities and protect future consumers from falling victim to their unethical behavior.
2. Compel TouchLCDHouse to provide an immediate refund for the undelivered product to all affected customers, including myself, in accordance with the Consumer Protection Act.
3. Impose substantial penalties and sanctions on TouchLCDHouse to deter them from engaging in further fraudulent practices and to ensure accountability for their actions.
4. Provide guidance and support to affected consumers, including myself, to ensure a swift resolution and restitution for the damages caused.

I have attached copies of all relevant documents, including order confirmations, communication with customer support, and any other evidence deemed necessary to support my complaint. Additionally, I would be happy to provide any further information or documentation required to assist with the investigation.

I trust in the capabilities of the Consumer Forum to address this issue promptly and efficiently. The high number of consumer complaints against TouchLCDHouse highlights the urgency and gravity of the situation. It is crucial that immediate action is taken to protect consumers and hold TouchLCDHouse accountable for their fraudulent practices.

Thank you for your attention and assistance. I eagerly await your prompt action and a favorable resolution to this unfortunate situation.

These are the order Id's of the two purchases from touchlcdhouse : #881540, #873733

Yours faithfully,

Purushottam