Tp Link — Bad Quality Of Service and delay in product replacement

Address:	Hyderabad
Website:	www.tp-link.com/in

Hi,

I had to replace my Archer A9 TP-Link Dual Band Router which is faulty and is under warranty and the same is submitted to Secunderabad TP-Link Service Center on 12th Sept'22 in person and till now the faulty device is not replaced and also no communication regarding it. Everytime i call the TP-LINK service center in Secunderabad, Telangana concerned people are just saying another 2 days every week and now its been 16 days passed no clue of this replacement. Strange thing is customer service pupil doesn't know about the replacement order and asking us to contact service center in return where submitted.

Looks both are simply asking me to complain one another and delaying the replacement process and there by not honoring the warranty policies

Could you please help me to expedite the replacement asap

Awaiting for your response.

Thanks & Regards,
Srikanth