Tpslqr — Payment made online but not receive

Sir, I paid my electricity bill online by google pay. But the maha vitran transaction page show that i doesnt paid the bill.
~Bill details
Due date= 10 feb 2021
I paid on= 21 jan 2021
Bill of = 1230rs

Sir, the amount is deducted from my bank account but the maha vitran page say i had not paid my bill.After transaction the reciver name "tpslqr". Please help me if money is not paid then atleast refund my amount to my bank account.