Trackon Couriers Complaints & Reviews

Please be informed when contacted mulund (East)-[protected] to know the reason for package returning to branch the person on the phone used abusive language.

The courier was received back on 7th and the reason is yet not known.
Also i was not informed about the same till i inquired yesterday that is on 11/05/2016. Please let me know why was it not communicated to me immediately.

When checked i was informed that the courier was returned with with reason "out of service area", please let me know if you do not have any service in that area you should have not accepted the courier in first place.
When asked why was the courier accepted in first place was asked to contact booking office which is not acceptable as the liability and responsibility is still with the courier company and not the booking agent.

Refer my AWB no[protected] a courier containing a saree was courier on 20 apr 16 and the same reached gangtok (destination station) on 24 apr 16 .

however the item has since not been delivered to the adressee . since last 17 days have passed, your local dealer have neither contacted nor delivered the parcel to the addressee.

the mobile no of your gangtok dealer, as provided on yout site is not answering any calls and neither he calls back seeing missed call.

this is a very irresponsible service by you .

Despite repeated E mails and calls to your customer care centre, no action is initiated . Instead your executives are giving false confirmation of delivery . nobody is contacting me or the addressee.

Addressee details are :-

shubhra lohan,
house no 7(4),
second floor, Lachungpa building, near maskey petrol pump,
opposite mount zion kidzee school,
M.P golai tadong (east)
gangtok sikkim
pin 737102

mob no . [protected]


my contact no is [protected]

Docket no.[protected] dated 14-apr-2016. Trackon courier company. Parcel is misplaced in chennai hub / head office. After a so many phone calls and email communication with trackon courier company head office, they are not replying my email. Communication had been done from last 15 days. But no response. I want my item cost + courier charges from trackon courier company. Awaiting favourable and positive reply. Thanks.

I send a courier through tackon pvt. ltd. from indore (vijay nagar) to bangalore on 29th april with the courier no.[protected]
It contains some important original documents worth rs. 15000/-
The courier guy told me that you can send through normal courier and it will reach by monday but till today 7th may it is yet to reach
I went to the courier shop again and inquired but he didn't had any idea and instead he blamed me to send through normal courier even though it was his idea.
Now i have lost the courier and the guy is simply denying to help further
I just want to raise a complaint as it is really pathetic service that these courier guys are misplacing couriers and nobody is taking any action
They are just fooling customers
I strongly request to take action on this company and claim my money rs. 15000/- from this company

One of my known send me a courier on 19th april. But i did not received it. On 28th i track it on trackon.Com and they showed it delivered. On asking delivery proof they did not present any proof and they said it was by mistake they mark status as delivered. I tried to call them several times and they put me on hold for 15 to 20 min each time. I heard their conversation that they had lost it and when i asked them for refund they just laugh and take it lightly. I mail them 4-5 times ("tarika (Head office)",
"richa (Head office)",
"naveen jha (Head office)",
Ggn_csd,
Aoneconnection sharad). But i did not get any satisfactory reply from any of them.

Their gurgaon office no : [protected].

Hi m varun bhasin from ludhiana and have sent a courier from trackon courier vishal nagar ludhiana on 22 nd april to kunal verma 2/135 vishal khand gomti nagar locknow with His contact details attached but today i came to know that the courier has not been delivered in lucknow, also i want to inform that i have lost my courier slip, so i would request you to help me tracking the same.
My email is [protected]@gmail.com
Contact number [protected]

The courier was posted from pune on 14th april 2016 and was supposed to be delivered in dehradun on 16th april 2016 .I have not received the courier which was supposed to be delivered on 16th april. The Customer care executives of track on courier services don't know the status of my courier. With reference to my complaint number 2254236 no action is been taken by the courier services. My parcel number is[protected]. The track on courier service has very poor service. The other courier services seem to place the courier within 3-4 days. They gave excuses like the courier will be recieved within time but after waiting for so long, i realised that posting a complaint would be correct.

Dear sir,

As we have a contract with your company and we have done all payments on time.
Still we are facing so many issues in pickup of parcels.Lr no.[protected] dated 23/3/16 did not received till today. I call to trackon courier but phone no. Busy all the time.When he received the call they replied your currier will be delivered saturday evening
Every time no one picks up the call.
Delay in pickups and due to these delays we are facing difficulties .

Kindly do the needful.

Regards,

Charanjit singh
M/s tiger eye vehicle services
[protected]

Doket no[protected]
Delhi to solapur it's now 6 day...
No one response for my quiry...
I m trying all customers care no...
Delhi to my local office... But no one received my call..
It's very bad experience to me...
All ready i m losses 10000 for this truncation... I never seen bad courier service like trackon courier...
No one here responsible person to tolk for better service...

Status of awb no[protected] not updated
Details
From to man. No. Date time
Rohtak delhi h. O.[protected] bd[protected]/04/2016 21:53
Delhi h. O. Hissar-[protected] bd[protected]/04/2016 01:16
Hissar hub out for delivery[protected]/04/2016 10:54


As per above details it is clear that the parcel has been handed over to hisar delivery executive at 10:54 am on 5/4/16. But till time i have not received any such delivery. Number of delivery executive is switched off.

This is to inform that i had sent courier to pune from mandi hp by trackon courier. Docket number:[protected] dated:[protected]. Since 1-feb-2015 i am requesting trackon mandi contact number:[protected], courier incharge mr bhoop singh:[protected] but he says he is unable to do so as docket number is 6months old and trackon pune and ambala branch (Point/route where courier is further dispacthed to pune) none of concerned persons are willing to...

Dear team,

I have send the consignment through your courier services on 09/03/2016 from mumbai to bhubneshwar (Pod no[protected]. It was delivered on 12/03/2016 to my party. But the courier was in a very bad and damaged condition and when checked inside some stock (Pens-44 units) were missing.

I have checked with the executive who had came for collection of parcel, he is saying we are only collection centre, you need to get in touch with trackon hub office. When called up mr. Bangera, he gave me three landline no. On which nobody responded[protected] ext.=3121/3031/3032). There is zero level customer service with trackon.

Request you to check and take the necessary action against the same and provide us the proper solution for the same. Awaiting for your prompt response.

Hi team,
I wonder if you could help me on this. This forum is last hope for me. I am really frustrated with the company.
Company name: trackon
Url of company:http://trackoncourier.com/

Pod no (Track no):[protected]

Since 14.03.2016 the courier guy (Dinesh [protected]) was fooling me for the consignment delivery and finally saying they did not got my address. On top of every thing i dont know where is my parcel laying, currently.
I request you to guide me on this and my sincere request to you please please erase such courier service in the market sake of cleaning courier service industry.
Thanks
Ritesh

19.3.16
As per my telephonic discussion held with customer care executive just now on ph. No. [protected], i am forwarding herewith receipt of the consignment for your enquiry. Investigate the matter and let me know the reason how it reached to hyderabad and why it's tracking status is not available from hyderbad after 11.3.16? If i do not receive a reply in this matter, i will issue a legal notice to your co. With all call details and mail details. Is it not in your co. Policy to inform the customer back about the status on his phone no. Once a telephonic complaint is received?


Thanks & regards
C b singh
Dgm (Quality control)
Ghcl limited | prakash complex, po box no. 28, veraval - 362 265, dist.- gir somnath, gujarat, india
T: +[protected]. | m: +91-[protected].
Mail: [protected]@ghcl.Co.In | website: www.ghcl.co.in

We believe – respect, trust, ownership and integrated team work leads to business success
— original message —
From: c b singh
To: [protected]@trackoncourier.Com ; [protected]@trackoncourier.Com ; [protected]@trackoncourier.Com
Sent: saturday, march 19, 2016 2:20 pm
Subject: re: consignment no.[protected]


Thanks for atleast replying to e-mail. I have already cofirmed my detailed address to a lady who called me on 17.3.16 at around 3.45 pm from phone no. [protected].
Any way, i am again furnishing below my detailed address for delivery of the consignment.

Dr. C b singh
B-10, sanjay nagar
Ghcl ltd.
Sutrapada-362275
Dist. Gir somnath
Gujarat

Thanks & regards
C b singh
Dgm (Quality control)
Ghcl limited | prakash complex, po box no. 28, veraval - 362 265, dist.- gir somnath, gujarat, india
T: +[protected]. | m: +91-[protected].
Mail: [protected]@ghcl.Co.In | website: www.ghcl.co.in

We believe – respect, trust, ownership and integrated team work leads to business success
— original message —
From: [protected]@trackoncourier.Com
To: c b singh ; [protected]@trackoncourier.Com
Sent: saturday, march 19, 2016 12:44 pm
Subject: re: consignment no.[protected]


Kindly confirm the delivery full address.


Thanks & regards

Surekha
Customer care team
Trackon couriers pvt. Ltd.
Regional office / hyderabad
Ph. No. +[protected] / 13
Email : [protected]@trackoncourier.Com


—
From: c b singh
To: [protected]@trackoncourier.Com; [protected]@trackoncourier.Com
Sent: saturday, 19 march 2016 12:39 pm
Subject: re: consignment no.[protected]


Any reply or current status of the consignment?

Thanks & regards
C b singh
Dgm (Quality control)
Ghcl limited | prakash complex, po box no. 28, veraval - 362 265, dist.- gir somnath, gujarat, india
T: +[protected]. | m: +91-[protected].
Mail: [protected]@ghcl.Co.In | website: www.ghcl.co.in

We believe – respect, trust, ownership and integrated team work leads to business success
— original message —
From: c b singh
To: [protected]@trackoncourier.Com ; [protected]@trackoncourier.Com
Sent: tuesday, march 15, 2016 10:38 am
Subject: fw: docket no.[protected]


Online tracking is showing that consignement is still lying at hyderabad. Please let me know the status as telephone nos. Given for your offices on internet are not getting connected.

— original message —
From: cb singh
To: [protected]@trackoncourier.Com
Sent: sunday, march 13, 2016 10:57 am
Subject: docket no.[protected]


Dear sir
Above mentioned consignment was supposed to be delivered to sutrapada-362275, gujarat but online tracking shows that it has been lying at hyderabad since 11.3.15 as it was directed to hyderabad by ahmedabad office. Since the consignment contains important medicines of a patient, you are requested to follow it up with your hyderabad office immediately and get it delivered at the correct address without further delay.
Thanks
C b singh
Mobile: [protected].

Dear sir / madam,

We are dispatched 10 kg. Material by trackon courier to deep pharma bhiwandi, thane on dated 28.01.2016, but party’s not receive courier till now,
Tracking show consignment not found.
We sent the material of 51102.00 rupees form trackon courier please go through on this matter as soon as possible, agent of company saying that
We have not any company policy to retain the record after 30 days, the courier witch we sent before this courier all are showing in tracking,
But we are unable to find this courier in tracking.
Please give your valuable response. Details are given below.

Docket no.[protected]
Courier date-28.01.2016
Whom to sent-deep pharma bhiwandi, thane (Maharashtra) mo. No.-[protected]

Regards.
Vishal kumar
D. R. John’s lab pvt. Ltd.
Plot no.-3, sector-6a,
Iie, sidcul, haridwar
Ph. No.[protected]/95
Mo. No.-[protected]
[protected]@drjohnslab.Com

Sir, i book two document by trackon courior receipt no[protected],[protected] from agra on date 16/02/16 both. after four or five days complaints to him but not resolve till date. i complaints many time to him. he replies me that your documents lost by him. but my documents was very important. plz reply as soon as possible. sunil goyal agra [protected]

I sent courier throught trackon on 27th Feb 2016 from Bangalore to Punjab, Tracking No.[protected]. Its lost as admitted by the courier guy at Bangalore named Rajkumar.
it contained kids suits that my client ordered worth 3000/-
the courier guy took complete responsibility of the couriers he had sent before. now he is not even answering the calls.
This is highly irresponsible & unacceptable behavior.

They have received my consignment and kept with them and saying that they deliver only on Saturday. What the irritating reply. Very rude guys. really don't care of customers. Worst courier service ever.

My courier with tracking id[protected] from Bangalore was dispatched on 3rd March at the time of booking the courier they said will be delivered within 3days but the courier didn't reach within 6 days also
When complained nobody is taking the responsibility. All the people in the company are useless tried contacting headoffice but they are not capable enough to provide a quality service to customers. No manners of talking to people also, the think they can exists without customers.

My Docket number is[protected] consignment is booked at andheri on 3rd March 2016 and till date that is on 09 march 2016
Upon calling the [protected] number which was displayed against the tracking history tha answer was very rude and said contact to booking office as the delivery centre was unaware of the status.

I am still in waiting mode of the said document

narendra shete