Trackon Couriers Complaints & Reviews

This is Sherincorps Solutions Inc. Company, A leading Pharma Company which provides best quality medicines at a lowest rates in the market.
We have sent a corgo to the Badhohi(U.P) which contains Injectables for supply to our distributor. We have asked for the epected delivery time for this corgo. Trackon Couriers and Corgo guaranteed us for the delivery within 4 days.We booked our consigment on 20th Sep.2012, and we got our tracking ID from the company with payment receipt,but upto 10th Oct-2012, the consignment did not delivered to its destination and no information is available on their website.On 12th Oct-2012 the consignment found on their office where in was booked.
This is absolutely disgusting things which happened with our distributor and with us also. we had to bear the loss of Rs.10000/- for cancellation of order because of such creeping things from trackon courier services.
Please provide details how we can cure this damage and teacch a lesson to this trackon courier services.

A package was sent to me from Delhi. tracking number 1749210 by tracon courier's PRIME TRACK.
It was clearly mentioned on the package that it is to be delivered after 6pm.
when I tracked the courier I found that it has already been delivered and is also signed in my name.
the company did not even call me before making the delivery.
and also the customer care is not answering the phone.
This is not a matter of mistake or negligence but fraud.

kindly help.

Location/place: Andheri West Mumbai 400053
Name of company/service: TRACKON Courier Pvt. Ltd.
Three letters containing RAKHI ( 1st August) were handed over to the agents of the company-Marathon Agencies at Kamdhenu Shopping Centre Lokhandwala Andheri west on 28th july 2012 (receipt nos.[protected]/33/34) for delivery at Pune first of which was delivered on 6th August, second on 17th August and the third is still (18th August) not received by the addressee. Despite emails and sending the addresses there is no response by the courier service about the status of delivery

We had booked a courier on Trackon Couriers Pvt. Ltd. on 01 Aug 2012(Tracking #[protected]. The package was to be delivered in Noida. The courier was still not delivered till 11 Aug 2012. On calling their help line number I was informed that it has already been delivered. I was given the Noida branch contact number for further assistance. No one picked up the Noida phone number.

I AM WRITING THE COMPLAINT NOT BECAUSE I EXPECT ANYTHING FROM THE COURIER BUT JUST TO MAKE SURE NO ONE ELSE USES THIS COURIER. USE THIS COURIER AT YOUR ONE RISK.

Best Regards,

Surajit

HI,
My Docket no for the registered complaint is:[protected] .Still I have not not my luggage.According to courier co.
it has been delivered to destination but according to them still it is not arrived....I am sharing the acknowledgement sheeet where you can seen the status...
Please Help????
[protected]
[protected]

i hv sent document to pune dated 22-6-12 docket no[protected] through tracon.it has not been delivered twice[as per feed back of the staff].
i am trying to receive my document since 2-7-12 ref to telecon with mr a.jadhav-[protected] but failed to get any positive response.
kindly suggest
sanjay bod
[protected].
bod.[protected]@rediffmail.com`

Dear Sir/Madam,

I am from Aurangabad, My brother had send the courier from New Delhi Pin.110008. … I have received parcel on 9th July from delivery boy but the parcel was damaged and broken, I found that the material was missing from the parcel…

We are regular customer of TrackOn Courier Service company and this is happening with us..
I had complained to Delhi and Mumbai office for...

AWB no. of the consignment was:[protected].
This consignment arrives from West Bengal to Pune on 5th July, as per their Internet entry. Then they deliver the same to my home address 10th July in the evening after making 15-20 phone calls on 10th July 2012.
This is just remind you for 2nd thought if you select TRACKON courier for Domestic/International purpose.

Thanks,

Chanchal

MISPLACE OF COURIER NO[protected] BY TRACKON COURIERS PVT.LTD
COURIER NO[protected]
I have sent a courier through Track on couriers service. The couriers was sent to famous online shopping website NAAPTOL (New Delhi) from Mohali.The courier had a clear name of place New Delhi.but due to negligiance of Track-on couriers the courier reached Hyderabad.Then I approached the local vendor from where I have sent the phone.He didn't showed any interest in the matter.Then I myself approached track-on couriers(Head office) to get information about the courier from where I got to know that courier has been RTO due to address not found.Then after waiting for couple of days when I tracked,that courier reached Mohali on 3 July 2012, I again called the local track-on courier office in Mohali phase-2.The local vendor started making excuses,He said that he has not received the courier and made such excuses for 3-4 days.Then,on my forceful behavior to get my courier back, He returned me an empty box with outer cover of my courier.That box contained pieces of glass in it.Then I again approached track-on couriers for the help but their customer care executive showed such irresponsible behavior and replied me, to send a mail of compliant.Trackon's customer care executives hardly showed any interest in the matter.Kindly help me.

Hi,

This they way you people serve your customers or i have taken a wrong decision while choosing TRACKON COURIER ???

I was expected to received my courier through your EXPRESS service on 18th June 2012 but haven't yet received courier or a single call from end (i.e. 21/06/2012, 4:30pm).

It was very bad experience yesterday (i.e. 20/06/2012, 5pm) when i contacted you customer care team, they have given me one mobile no ([protected]) and said this person will help me out while delivering my courier but first time this person answered my call n said give me five mins i will call you back, but i have not received any call from him then again i called him and since then i am only calling him but he is not answering my call or not even replying my SMS.
Today since morning i have tried all you customer care no (at list 15 times) but no one has answered yet, even i have tried your mumbai Regional Office tel no but have not got any reply.

Can you please help me while informing that is i am going to received my courier or not, if not then i should not call you people regarding the same.


Regards,
Digvijay Pandey

My father sent me a critical courier via Trackon Couriers Pvt Ltd on Wednesday 13th June, 2012 that they assured would reach me by 15th June. I called the office at Hinjewadi at 2 PM to ask about the courier. They said the courier has reached but would be delivered by not before Monday. I asked them why and the answer I got was "we do delivery only two days a week". On Monday (today) I called up their office and they said it was not delivered because Saturday was off for them and would get the courier today. Now, its 5:15 PM and still I have not recieved it. They say they will dispatch it by 7 PM. Who will be there to collect it by then? All the courier services deliver it by 1 - 2 PM and that too in 2 - 3 days. This courier service has taken 5 days and still has not delivered it yet.

What can be done with such people who do not do thier duty properly and does not care about how important such couriers might be to others.

Hi Team,

Trackon guys are unable to track my package and after countless attempts, they are sending an e-mail asking to provide the status instead of asking someone who will be able to track the package. This package was sent from Rajpura (Punjab) in the last week of May with priority shipping and it’s been more than 17-18 days, and the package is not yet delivered to me. When I called them up, they hung up on me and when I wrote an e-mail to them asking for the status, they asked me the ‘To Address’ n number of times. I don’t have all the time in the world to chase these guys. Please do the needful.

As per them, the package is delivered with company’s stamp in Thane and I stay in Bangalore, not Thane. Still these are not ready to understand.

Regards,
Gagan Banga


all e-mails with them : Hi Team,

Trackon guys are unable to track my package and after countless attempts, they are sending an e-mail asking to provide the status instead of asking someone who will be able to track the package. This package was sent from Rajpura (Punjab) in the last week of May with priority shipping and it’s been more than 17-18 days, and the package is not yet delivered to me. When I called them up, they hung up on me and when I wrote an e-mail to them asking for the status, they asked me the ‘To Address’ n number of times. I don’t have all the time in the world to chase these guys. Please do the needful.

As per them, the package is delivered with company’s stamp in Thane and I stay in Bangalore, not Thane. Still these are not ready to understand.

Regards,
Gagan Banga



From: CUSTOMER CARE TRACKON [mailto:[protected]@trackoncourier.com]
Sent: Saturday, June 09, 2012 4:47 AM
To: Banga, Gagan
Subject: Re: Urgent!!!!!!

Dear Sir,

Kindly look in to the matter & provide to the status of given consignment.
ASAP


Thank you for contacting Customer Care!!!

With Best regards,
Customer Care Team,
Trackon Couriers

________________________________________
From: "[protected]@Dell.com" <[protected]@Dell.com>
To: [protected]@trackoncourier.com
Sent: Friday, 8 June 2012 6:31 PM
Subject: RE: Urgent!!!!!!

Dear team,

Once again, the to address is in Bangalore : Tropical Dwellings, Flat Number 204, 1st Main, Basava Nagar, Veerbhadra Nagar, Bangalore, 560037
And it was sent from Rajpura on 26th May


How many times do I need to send these details. I am sure you guys have lost my package.

Regards,

Gagan Banga
Executive Escalations Intake
Dell | Commercial Escalations Operations
How am I doing? Email my manager at [protected]@Dell.com
 Please consider the environment before printing this e-mail.

Confidentiality Notice | This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message.



From: CUSTOMER CARE TRACKON [mailto:[protected]@trackoncourier.com]
Sent: Friday, June 08, 2012 3:06 AM
To: Banga, Gagan
Subject: Re: Urgent!!!!!!

Dear Sir/ Ma’am,

Greetings from TRACKON COURIERS NEW DELHI!!!

With reference to your e- mail, kindly mention the full “TO ADDRESS” along with the date you booked your parcel. We will revert back to you shortly after having the above mentioned details.


Thank you for contacting Customer Care!!!

With Best regards,
Customer Care Team,
Trackon Couriers

________________________________________
From: "[protected]@Dell.com" <[protected]@Dell.com>
To: [protected]@trackoncourier.com; [protected]@TRACKONCOURIER.COM
Sent: Thursday, 7 June 2012 6:16 PM
Subject: RE: Urgent!!!!!!

Hi Team,

It says delivered in Thane and I stay in Bangalore. I have not received the package that’s why I wrote to you. Please track this and send it to me ASAP.

Regards,

Gagan Banga
Executive Escalations Intake
Dell | Commercial Escalations Operations
How am I doing? Email my manager at [protected]@Dell.com
 Please consider the environment before printing this e-mail.

Confidentiality Notice | This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message.



From: CUSTOMER CARE TRACKON [mailto:[protected]@trackoncourier.com]
Sent: Thursday, June 07, 2012 1:50 AM
To: Banga, Gagan; [protected]@TRACKONCOURIER.COM
Subject: Re: Urgent!!!!!!

Dear Sir,

Your Consignment has been delivered on 01 June, 2012 with Company Stamp. You can check the status online on our website: www.trackoncourier.com.
Its snapshot of current status is as below :--

Status of AWB No[protected] DELIVERED 01 Jun 2012 with COMPANY STAMP
Details
FROM TO MAN. No. DATE TIME
DELHI AIRPORT BANGALORE [protected] 27/05/2012 12:44
THANE 0 01/06/2012 20:17


Thank you for contacting Customer Care!!!

With Best regards,
Customer Care Team,
Trackon Couriers

________________________________________
From: "[protected]@Dell.com" <[protected]@Dell.com>
To: [protected]@TRACKONCOURIER.COM
Cc: [protected]@TRACKONCOURIER.COM
Sent: Wednesday, 6 June 2012 1:36 AM
Subject: RE: Urgent!!!!!!

Hi Team,

Now it says delivered on 1st June. Is there anyone who can update the status with me. I have not received this package.



From: Banga, Gagan
Sent: Tuesday, June 05, 2012 10:36 AM
To: '[protected]@TRACKONCOURIER.COM'
Cc: '[protected]@TRACKONCOURIER.COM'
Subject: RE: Urgent!!!!!!

Hi Team,

Any update on the same?



From: Banga, Gagan
Sent: Monday, June 04, 2012 9:35 AM
To: '[protected]@TRACKONCOURIER.COM'
Cc: '[protected]@TRACKONCOURIER.COM'
Subject: Urgent!!!!!!
Importance: High

Hi Team,

Is there anyone who can help me tracking this package. I called your toll free number and I was just being transferred from here and there and no one could track the package for me. Its been more than 7 days and you could not deliver the package to my place. If you are unable to handle it, just escalate it. May be someone in your management will be interested to track the package and send it to me. The package was sent under my husband’s name : Vineet Banga and it was sent from Rajpura (Punjab) It should not take that much time to deliver a package.




Regards,
Gagan Banga
Bangalore.

I am Deepak Manohar from Medavakkam Chennai. I received a courier from Mumbai to Chennai docket no[protected]. The great website of Trackon Courier showed the status as received to Guindy (HUB) on 1st June 2012. But when contacted after two days the contact person said that the courier was still lying with them and they are to deliver the courier on the same day (4th June 2012). I didnt recevie on 4th June 2012. I contacted the manager Mr. Nagraj on 5th June 2012 on his mobile he assured me that the courier will be delivered by afternoon. But it didnt happen. When contacted the same person again he was using abusive languages and said that there is no deliverly to Medavakkam. I asked them this they could have done it earlier itself for which they didnt have a proper answer. Today is 6th June 2012 and even today whenever I call their office they are not picking up the call. I am afraid that the Courier might have been damaged or misplaced by them.

My sincere appeal to people is that please dont use this courier service and I hope some authority from India/TN should look into it and solve the case with this particular courier service which creates so many problem to customers.

My order no is[protected]. I had sent my stuff worth rupees 3000 from trackon couriers from c-block sushant lok -1 market gurgaon haryana on 22nd may 2012. They didn't deliver on time as told by them on 26th may 2012 and cleary told me that its misplaced somewhere. After many follow-ups they are not communicating well and not giving me final status. I want my compensation for this fraud. I want my money back worth of my stuff and courier charges back.

I am Madheshwaran from Porur,Chennai.The courier from Delhi booked to Me on 06.05.2012.Today date 10.05.2012.But still now I am not receive the same.The Pod Nos are[protected] and[protected].


So I made call to the folowing nos they mentioned in their website[protected] To 28153783 last 2 days no one respond.Nos all are busy.If ring no one respond our call .I did not see this kind of irresponsible in my life..

One advice to those who are contacting trackon phone nos please keep some bp tablets with you....

With lot of BP,

R.Madheswaran,
Porur,Chennai,
Mob[protected]

Hi

I have sent courier with your primetrack and it has been delayed for 6 days.

Even after assurance from Model town Trackon Courier people, i made this courier as PrimeTrack and they said it will be get delivered next day. And i paid 150 rupees for this service and was given assurance that it will reach next day.

Even if the courier has been delivered on 2 May, i may not raise this concern. IT TOOK 9 DAYS with your PRIME SERVICE

I Need my Money back for this very very Slow service.

Waiting for your reply
Thanks
-Gurpreet

WE HAVE BOOKED A PARCEL AT JALANDHAR OFFICE VIDE AWB NO[protected] ON 03.10.2011 TO M/S TEEN FASHION AT MUMBAI. TILL TODAY PARTY HAD NOT RECEIVED THE PARCEL AND COURIER COMPANY REPRESENTATIVE AT JALANDHAR OFFICE TOLD US THAT THE PARCEL HAD DELIVERED AND YOU SHOULD CONTACT OUR HEAD OFFICE. WE ALREADY PAID SPECIAL FREIGHT. WHEN WE CONTACT THE HEAD OFFICE WIDE LETTER DATED 21.01.2012 THEY REPLIED SAME AS JALANDHAR OFFICE THE VALUE OF PARCEL IS RS.24072.00.

PLEASE HELP US TO GET OUR MONEY BACK OR COURIER BACK AS THERE IS NO PROOF OF DELIVERY AT THE DESTINATION.

SCANNED COPY OF CHALLAN AND COURIER IS ATTACHED HEREWITH


FOR SURI SONS
BAZAR SHEIKHAN
JALANDHAR
[protected], 5012626
[protected]

I sent the courier on 13.4.12 AWB nO.[protected] to Andheri,Amboli till now it has not reached.........when i call the office they are telling call this person and that person...... what a poor service!!!!!!!!1 i Advice all o[censored] not to deal with this courier....... it has very very poor service...... bad resposnse.

i have dispatched a courier on 17 march 2012 from a outlet in jaipur mansarovar which was supposed to reach its destination by 20 march . Today is 30 march and the courier is still not delivered . i have been complaining about the delay from the very next day and the agent was assuring me of the delivery on next day which has not yet came ! and now the agent is also not giving proper replies . i also called the head office but got the same assurance and still my courier is in delhi instead of mp . i don't know what i am supposed to do now .

I had sent a parcel containing a print cartridge to my client in Hyderabad through this courier bearing POD no[protected] on[protected] , the courier promised delivery on[protected] I had given my client the nos of trackon listed in their website , the hyderabad nos didnt work at all, when I called the Bangalore office on[protected] at 4 pm , they told me that the same would get delivered within 6 oclock, the client waited for the same and didnt receive the parcel , again I called them up on[protected] at around 11am , after about 15-16 tries I managed to get through and they said due to some labour strike in their office the courier wasnt sent and it would happen today[protected] , but as of now the same hasnt yet been delivered.I called them at 4 today and a lady who was singing and laughing at the phone comes up and I ask her for the status and she says she isnt sure and gives me the Hyderabad managers no . [protected] , 8-10 calls from different nos to this phone , he didnt bother to pick up.

Let me know how you can be of help on this one