Trackon Couriers — Do not delivered pan cards - tacking nos are[protected] and[protected]

Address:

7 H.L.Sarkar Road, soudamini apartment, bansdroni, near bansdroni bridge, kolkata 700070, West Bengal

My and my mother's pancards are arrived at destination on 8/10/2021 and 27/9/2021 respectively. But this two cards are not delivered to my address . I called the telephone to hazra hub, but nobody pick up my phone call. I also called the contact person(subhas mondal, mobile no.[protected]) . But he also did not pick up my call. But today I again check the tracking status and shocked to see the comment ' undelivered due to consignee not responding to phone call' and my mother's card(track no.[protected] return to Mumbai hub. How is it possible? I didn't get any call from him(the courier person). But he wrote that I did not respond the phone call. He did not call me. Because by his word one day I did not respond his call, but two or three days I did not respond his call, it is not possible.
Pan card is such a important document. Trackon is very careless towards their services. They don't even respond their services. I don't know why income tax department giving them their items for delivery.

Please send our pan cards to my address as early as possible. My phone no is [protected].

For your kind information my sister's pan card would be delivered in this same address through another courier service which is applied with the above said pan cards in same day, same time. So my address is correct. There is no problems.