Trackon Couriers — in regard of my undelivered package

Address:

Tonta ki Bajariya kampoo Lashkar gwalior Madhya Pradesh, Gwalior, Madhya Pradesh, 474001

My package abw no.[protected] has been shipped at trackon gwalior but they are not delivering it from last 15 days they said to collect it from there office if i have to pick it from there office then what is courier company meant for i want instant solution otherwise i have to look up to lodge a complaint in police station against them they are making a lot of inconvenience for me and for others as well