Trackon Couriers — medicines not couriered on time miss commitment

On 9th december 2019, docket no.[protected] booked from faridabad branch 121001 pincode, small packet of medicine - manoj dhingra ([protected]) from that branch committed that delivery of medicines to hyderabad - 500055 will going to be done on 11th december 2019. Miss commitment done.
Since 11th i am taking follow up with them & local no. Given [protected] & [protected] but no one is picking up the call. I had tried all the land line nos. & cell nos. Mentioned on website of trackon for hyderabad region but no one had received the call. Even on website it was mentioned that 11th december product arrived at sanathnagar hub hyderabad at 15.16 pm, after that no updation till date.
On 12th i again called up at faridabad branch for status, he mentioned that thursday - hyderabad guys don't do courier for the given area. They don't want to understand the priority of medicines.
He mentioned that hyderabad guy will courier on 13th december 2019 - but no one had came till now, i again called up on 13th at faridabad branch for status, they had taken the local hyderabad guy on call - that guy mentioned that his courier person is new & he don't get the location 2 times so he came back and he called up on given no. Once which was not connected & put the status on hold - not even they tried twice & they don't even this about urgency - and i had not received any call from any no. Locally yesterday.
When i objected then that hyderabad guy reverted rudely and mentioned that if it is so urgent then come personally & collect from hyderabad branch otherwise wait till 14th december, they will check in morning..
What is the use of paying for the service? Very bad service from you guys...
Sanath nagar hub hyderabad distance to my house is only 20 mins. That guys don't want to use gprs or google map. I had mentioned 3 known landmarks near to my house on courier packet and also on call with them but no use.
They are local people & they don't know the area of hyderabad which is very strange thing.
Presently it is on hold. I just want to ask, what type of service trackon is providing to customer.
Pathetic work done by you guys. Un polite, un professional, miss commitments. At least have educated people in trackon.
It is a big mistake from my end that i opted for trackon courier for my medicines delivery.
Mistake won't be repeat from my end in near future, this is the first & last time. I will pay more for other courier services now on wards.
5 days are big thing now i have to wait for 6th day... That was open medicine and i think so it will not help me anymore because of your fabulous service.
Except waiting - just tell me what should i do..