[Resolved]  Trackon Couriers — PAN Card Delivered SMS but not received it

I received email from NSDL that my PAN has been dispatched on 21-Nov-2020 by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected].
I kept checking my package in their website and found that it is out for delivery since 26.11.20. (Screenshot 1)
On 27th I raised a query on their website post which i receive a call from a person asking me if I have received PAN card, for which I replied NO.
Within few minutes I get a SMS saying my package has been signed and delivered. (Screenshot 2)
Interesting part is I dint get my PAN card at all.

Tired calling all their Customer Care number but no response. Tried calling Mumbai office still no response. Sent Email to their Customer Care still no response.

Sent Email to NSDL customer care with my issue, response got was that " PAN card has been dispatched on 21-Nov-2020 by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication* indicated by you in the application. The PAN card will be delivered in due time."

Still waiting for my PAN Card.