Trackon Couriers — tracking I'd no[protected]

Address:

Gunupur sriram nagar, odisha, Rayagada, Odisha

Order one product for hdfc bank gunupur branch odisha, trackon bbsr called me regarding the product on 1st feb, she said "no delivery facility at gunupur then i said its okey deliver it to rayagada branch i will receive it"
Till now i didn't get any phone call or any physical delivery of the item. I called bhubaneswar trackon office then they saying sending but didn't, it's very very urgent.
I called customer care they also said sending but not moving the stutas of item.
Kindly look into the matter.
It's very very urgent