Tradus — Broken product Received

I have ordered manual dough kneader, Order no. 12341326 with tradus.in on 14.02.2014 received product today i.e. on 20.02.2014 and the product received is is broken. The measuring cup is broken and the whole product was packed very badly. The kneader machine is not looking brand new. There are marks on blade too. Kindly replace my product