Tradus.com — Deliver Product with Wrong Color & Wrong design

Address:

Lucknow, Uttar Pradesh

I, Manisha Sahu had ordered the product American Giant Hooded Sweatshirt (Pack of 2) With color of "BLACK" & "GRAY" on the date 23 october 2013. The product was received by me on 31 october 2013. (Order ID :[protected] But the product which have received is in color of BLUE & GRAY. I don't want the color BLUE in place of Black. As well as the product is totally different from the image as shown in tradus.com In tradus.com it was without chain but in the product received is with front chain...and the quality of product is very poor. it is not the same as shown in website. Therefore I tried to return it back & request for refund the payment. When I tried to contact through customer support and fill up all the details it asked to upload atleast 1 image but it is not taking upload of any image. Therefore I am unable to complain about this. When I contact via phone number then the computer is not giving any option as such for this type of complain. Then I send a complain about this to the management then an auto generated email came that this email id is not in use. Please help me as soon as possible to make resolve it and to get my whole payment for this useless product. Thank You.