Tradus.com — Fake products advertised, pathetic customer service

Address:

Mumbai City, Maharashtra

I purchased a product from Tradus.com that was supposed to be on a massive discount on May 12 2014.
Not only did I get the product MUCH after the date it was suppose to be delivered, for which I was given the royal run-around, but it was a fake (knock of) of the product advertised.
After countless emails back and forth and rejected responses from their "apparent" managers email addresses listed on the site, I was supposed to get a refund from the site - which states that "your money is safe with tradus".
I received a mail on the 24th of the month saying the money was refunded but it would take about 10 days depending on the bank.
The product, in it’s ridiculous packaging was sent returned and received at their end.
I waited patiently for 10 days and still saw no sign of the refund.
After contacting my bank I was informed that there has been no intimation from Tradus about a refund and because the transaction was successful the first time and consequently "canceled" after my request, they had no idea I was supposed to get a refund. I was told to contact the site which is a tedious process as it is. I have got no responses to my emails.
Tradus does not respond to emails sent in but I had to instead contact them via chat on Facebook.
Most of their set up for Customer grievances on the site are too specific and not helpful at all. Their escalation process is a sham.
Now I'm stuck, not only did I get ripped off with a fake product but I see no visible sign of my money.Pathetic.