Trai — after making the hathway cable tv payment still the channels are not coming

Address:

10-1-632,lane no 2 lane opp to kasturbha Gandhi college secunderabaf, 500026

Dear sir, i am using hathway cable since 3 years, march 2019 due date was on 10 even i made the payment on 11th of march first 2 days i didn't got any channels on 14 th it started coming only 6 channels which was selected by me in fact i have paid total amount of rs.248 including the net work fee the free news channels which was suppose to come or not coming

After complaining to the local operator mr. Siva he came after 4 days and says that you are not selected the free channels while paying the bill than he activated the same from his end and said it will come from tomorrow if it's not activated you need to select the same from the hathway app. Even after operator did the activation also we are not getting the channels the same was communicated to local operator and he said there lot of issues going on it may late for me to attend this is happened almost a week back and i have selected the free channels from hathway app still channels are not coming

I tried to reach the nodal officer on [protected] which was never connected
And the local customer care number [protected]/23 never picks up the phone or continuesly busy tone and the toll free number [protected] never connected to the customer people to speak we need to wait for 10 minute automatically the will disconnect i tried to complain the same from their app end even after selecting the complaint colour it leads to error very time. You pls guide me i have tried all the possible chances i don't have any other option left rather complain.

Pls help me out