TRAI Customer Care
Telecom Regulatory Authority of India
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COMPLAINTS

TRAI Customer Care

Telecom Regulatory Authority of India

Address
Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 11 2321 3294

Customer satisfaction rating
0%
Complaints
155
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0
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TRAI Complaints & Reviews

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TRAI — Refund of security of services closed with BSNL

 radhey shyam agrawal on Jan 5, 2017
Dear Sir,

J have got disconnected broadband services during end Aug 2016 BSNL KOTA have deposited security amount Of inr 675/- to for providing broadband services & since services were disconnected aug end BSNL is not adjusting refundable security amount so far .to my account

I have deposited my bill amount 1027/- after adjustment of security amount Rs 675 before on due date Rs 352 for the
month of DEC 2016.KOTA BSNL threatening every day by
SMS for barring landline service while no payment of BSNL
services are due.
Request kindly take...
Complaint comments  Read comments Complaint category Broadband

TRAI — Reliance data card 4g wi-pod lte vas charges debited without customer consent and waiver request

 Palaniappan Arunachalam on Dec 27, 2016
I have reliance data card 4g wi-pod lte post paid no 9380134208. Reliance operator used to activate value added service frequently without the consent of subscriber. Several times i have made a request to customer service but they did not consider my request.in bill of oct 2016, vas has been added rs 960.21+144.03 sc tax. Further on contact from reliance customer care they have informed that vas for rs 725.02 to be waived in nov.16 bill and balance rs.379+100 delay charge to be paid by me. I had contact the customer care and request to waive entire amount because i don't give any request for vas...
Complaint comments  Read comments [2]Complaint category Broadband

TRAI — Portability from vodafone to airtel

 Raghavendra nath on Dec 5, 2016
Sir, i an RAGHAVENDRA NATH who has applied for porting my vodafone number to airtel two times.I have talked to the authorities of both airtel and vodafone regarding the portability but Vodafone care is telling we have not received any records and airtel is telling that we are not getting permissions from vodafone.They are playing games since 30 days.Therefore I am seeking your help in this regard.please kindly help me...
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — Airtel Mobile/Internet Services

 sanjivks on Nov 5, 2016
I had tried Customer Care Centre & discussed my issue related to excessive internet charges and after discussing the issue for almost 5 minutes & then he asked me to hold and then again conversion started & he was not able to resolve my query so he chose to again put me on hold & then he disconnected the line. This has happened several times. Now again u have to call & explain the same things to another CC executive. Is it possible? Why should not they call back if it was a call drop as confirmed by their head, as told to me....
Complaint comments  Read comments Complaint category Telecommunications

TRAI — After recharging the proper roaming pack, amount deducted by the Idea cellular company.

 Kumar Amit, Bhajanpura on Nov 4, 2016
I recharge my mobile with roaming pack for 14 days of Rs. 14/- on 04/10/2016 which should be completed on 17/10/2016, but company deducted roaming charges only after 10 days. When I enquire about the same through their customer care they simply stated that your recharge is only for ten days. They even not informed me about the same through any call or sms....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

TRAI — Reliance wireless cdma number, used by our company, since last 10+ years, terminated for no reason

 Simext on Oct 17, 2016
Hello,
We have been using the number +91 22 3244 5899 since the past 10+ years, and services to that number has suddenly been terminated for no reason.
Since the number has been in use for the last 10+ years, it is very important for us, and the number has been published in various internet sites as the contact number for our company. This is causing a lot of problems and loss of business for our business. Who would bear the loss we are incurring?

Kindly do the needful at the earliest.

For any further communication, kindly contact the undersigned.
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

TRAI — Reliance data card disconnection

 KSVadivel on Sep 28, 2016
From
KS Vadivel
62, Dayalunagar Ist Street,
Kolathur, Chennai-99

Respected Sir

I was using Reliance Data card no -9380394253 for past several years
My Laptop got repaired, so I could not use the data card.
I wanted to disconnect the Reliance Data card service.

On 24.07.2016 I called Reliance customer care service and spoke to Ms. Jayapradha and requested for data card service disconnection. She registered the request and informed that the service will be disconnected
within 24 Hrs.
Again I called Reliance...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

TRAI — Bajaj finance

 Envy nv on Sep 24, 2016
The company is doing marketing calls from private nos. like 7290858466 which is voilation of rules .Please take punitive actions against them. They are habituated to call in the day time, when people are taking rest on week end days. Time and again they were warned and informed to delete the no. but they are not taking any action. Rather they have started calling at odd hours in night also. Pl. impose huge penalty for peace of public....
Complaint comments  Read comments Complaint category Loans

TRAI — TRAI blocked my number

 Vinitnair on Sep 14, 2016
Hi today 14-9-16 I got an sms from Vodfone saying that TRAI is going to shutdown my number because i have made some promotional calls.
But i have been using my number as my personal number for years.
My number has been shutdown and i have contacted vodafone for the same but they say they cannot help in this case.
my number is : 9619618986
I do not know whom to contact now.
This i horrible, My family members cannot contact me nor i can call anyone....
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — Airtel recharge

 kabir1 on Aug 30, 2016
On 25.08.2016 i took the risk of re-charging my phone no.7602684008 via WWW.AIRTEL.IN for rs 45 for 250 mb 3g data. Actually i take thisrisk of recharging via ww. Airtel.in every 7 days. On 5.08.16.07.08.16.13.08.16.1.08.16 & finally on 25.08.16. Before recharging it is told 250 mb 3g data for 7 days. But after recharging only 180 mb or 170 mb is credited in my prepaid no. But on 25.06.16 only 150 mb has been credited. After contacting the gentlemen like you the rest is credited. But on 25 after recharging & getting 150 mb i tried to lodge complain but the officer heard the matter during conversation...
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — Data plan extension by recharge

 Veerarajan S.V on Aug 26, 2016
In data plan we get message when it is expire. for extension of the data plan we have to recharge at least one day before. if we do so the balance amount of data and one day (recharging day) will be deleted and fresh account will be started from that day. Remaining data should be added while recharge. we paid for that.
please take necessary steps to avoid cheating the public.

i am using BSNL and Aircel prepaid sim, both operators are doing the same....
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — Fraud call about canara bank customer care by mob no 7808693751

 sanjeev440 on Aug 24, 2016
Today from mob no 7808693751called my official no 7763814018 and tell he is calling from coustomer care canara bank. Tomorrow mor he also called friend and he fraud. He online purchase from my batchmate account rs 2500/-and 9900/- by otp. Please verify take action. He called and take otp from my friend. He is very upset. Closed fraud no and take leagal action...
Complaint comments  Read comments [1]Complaint category Banks

TRAI — Reliance communication prepaid data card

 Upendr Shetty on Aug 23, 2016
Subject: reliance dongle no: 9388490785 (Pre paid).

Dear sirs,

The above data card is registered in my name. As i have visited your reliance outlet at thoppumpady, cochin-682005 it is informed that the said connection was not active in my name and the same is registered with another persons name. I was surprised to note that, how a registered data card in my name is being misused by another while i own and possess the data card. Though i have not used the same for a while and now that i have contacted your outlet for updating the dongle to your newly introduced 4g...
Complaint comments  Read comments [2]Complaint category Internet Services

TRAI — Not providing internet services

 balramk on Aug 20, 2016
We applied for internet connection in gm. Telecom district sonipat haryanathrough our application no. A20160324169 and according to their demand note we deposited rs. 713507/- (Rs. Seven lacs thirteen thousand five hundred seven only) through our cheque no. 956326 and it was credited on 11/03/2016 in bsnl account. Bsnl promised us to provide services. But we are approaching everyday to their office but they are not hearing us. Please instruct to service provider to return our money with interest. We lost too much business due to not getting services....
Complaint comments  Read comments Complaint category Internet Services

TRAI — Broadband service of bsnl in dibrugarh, assam

 rohitkumarmore on Aug 16, 2016
My broadband speed is very slow literally unworkable from past 60 days.in this connection, we have made several complain at bsnl office and call center.
The docket number are :
13785605811 dtd. 12.08.16
13782027432 dtd. 09.08.16
13777493212 dtd. 06.08.16
But till date there has been no response from bsnl dibrugarh office.
My broadband no 3732317189...
Complaint comments  Read comments [1]Complaint category Broadband

TRAI — Poor customer service and range problem

 bluebell india traders on Aug 8, 2016
Sir,
I am writing this letter on behalf of Bluebell India Traders Irinjalakuda, Thrissur. We took group connection for our salesman and to our office from Vodafone. But due to range problem we are not able to communicate with our sales man other important persons and with our clients. We have made complaints at Vodafone store at Irinjalakuda. But they didn't take any action to correct the same. Moreover they are considering this as silly matter. Due to this problem more of our salesman using their personal numbers for doing their work. Please consider this as request and do the necessary...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

TRAI — Airtel not responding my request to customise my digital tv plan

 Pramod Maheshwari on Aug 5, 2016
Dear sir,
I requested airtel to customise my digital tv plan as i need only 15 channels. I have seen through ads that we need to pay only for those interested channels but providers are chasing us for lacarte plans.
I many times emailed them but the responded only with sms their lacarte plan.
I request to clarify me whether i can use customise plan or not. If yes please advise airtel suitably.

Yours faithfully
Pramod kumar maheshwari
Digital tv id with airtel 3018532270
C302, saketdham sahakari awas samiti, sector 61
Noida 201301
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

TRAI — A sum of rs 158/- deducted

 Ram Porwal on Aug 1, 2016
I dialed a no. To contact someone during the ring a voice knocked my concentration "aasan sawal ka sabab deker jiten rs.100/= ka enam dail kare 53111 nishulk". As i dailed the said no. Just after welcome, question was raised i replied correctly. Another question raised i replied the process continued endlessly till the balance last. It was rs 158/= in my mobile at 2:42 pm on august 1, 2016. The entire sum sucked, the voice came due to some technical reason you can not proceed further. You earned 750 points and still away 200 points to win. When the call was over a number messages received for deductions....
Complaint comments  Read comments Complaint category Telecommunications

TRAI — Exaggerated call rates levied even after paying charges for special offer.

 rahulwake on Jul 21, 2016
I am using airtel prepaid number. They have special offer for my number like after paying extra ₹18 charge my call rate to any local mobile number will be 25 p/second. But even after paying this extra money for a period of one month, most of the time they will charge more. Even after complaining to consumer care centre no effect on the charges. Kindly look in the matter. They must be earning crores of rupees by lull in peoples in this special offer & still charging more....
Complaint comments  Read comments Complaint category Telecommunications

TRAI — Vodafone porting nu

 dhanshree0811 on Jul 19, 2016
One girl name riya and aliya calling me from 7738476940. harassing me from 2 week to port my nu from airtel to vodafone. i refuse to do so then she started yelling and abusing me that you have to type port and your contact nu to 1900. i told her that i don't want to port my nu so she said that i have to type that msg after that only she can cancel my request or else airtel also disconnect my nu. here i m complaining because by such way these people are fooling customers to port. i told her that i will complain trai about you she told me that you can do what you want to do. i told her that give your...
Complaint comments  Read comments Complaint category Telecommunications

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