TRAI Customer Care
Telecom Regulatory Authority of India
Customer satisfaction rating: 2%
Submit a Complaint
3994
COMPLAINTS

TRAI Customer Care

Telecom Regulatory Authority of India

Address
Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
up
2066
down
847

Fax:
Fax:
+91 11 2321 3294  

Customer satisfaction rating
2%
Complaints
3994
Pending
0
Resolved
85
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

TRAI Complaints & Reviews

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Trai — dish tv technical problem not respond dish tv

 Variganji on Aug 19, 2019
In my dish tv concession no:[protected] mobile no:[protected] I had a complaint dish tv customer service[protected] but customer service executive anyone didn't respond still as on date my problem was continue but how to solve my problem. already paid 6 mouth recharge amount but service is not properly please tell me how solve my problem .if any change DTH probability...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Trai — unsolicited phone calls on dnd number

 SnehaThakur on Aug 19, 2019
My name is Sneha Thakur and I am a resident of Pune city. I have been receiving phone calls regarding trading from various companies from past roughly 3 months.I am not sure why and who has provided my number to the trading companies but this is really bothering and affecting me as I get calls at any time on any day - weekends also.
My concern is, if it is a DND number then ideally this should be reflected in the calling registries and so the callers should take due cognizance of the same.

I have also registered this compliant with vodafone today....
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Trai — complaint against extra service charges

 Ravi Chhugani on Aug 19, 2019
Sir,
I m living in ahmedabad sabarmati.
In our area, operator is charging extra service charges for the packages.
And he is not providing proper details also.
Even he is taking 100rs reconnection charges which is not taken by anyone.
Due to that we have to pay more charges then earlier.
I vist to GTPL headoffice also and they are saying that they cant do anything it this. And they were not able to solve my problem.As per them, in our area cable is operated by operator so they can take take extra charges.
So, i request you to solve my problem.
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Trai — regarding sd channels

 Ashok Kumar Mohapatra on Aug 19, 2019
Sir, in my FHD TV the Picture Quality in SD Channels is very poor.You are taking Rs.153/- (Compulsory) which is very high for middle & lower class family. According to that Clarity in SD Channels in compared to HD Channels is very very miserable. So I request you on behalf entire same kind of suffering customers kindly consider this matter seriously and take immediate step regarding this case to provide us HD Class Picture Quality and also reduce the price. I hope you must think positively to solve our issue....
Complaint comments  Read comments [2]Complaint category TVs

Trai — complaint about complete slowdown of jio network

 Bhavin kawane on Aug 19, 2019
Resp sir/mam
I have already loged complaint about the complete slowdown of jio network in my residential area (Address : siddhi city, near radha krushna temple, badlapur east, mumbai 421503). I didn't get satisfactory ans from your executive.
The main issue is why this is happening now, up till now all was fine with jio but from 17th of august there is complete slowdown of jio network in this area. Kindly do needful as all jio customers facing hugs problem as they don't have another operator's sim card to call and lodge complaints..

Some numbers which facing problem
Complaint comments  Read comments Complaint category Telecommunications

Trai — regarding recharge of rs.250/- for videocon d2h

 Girish Gohil on Aug 18, 2019
I am using videocon d2h set top box. Today i have recharged for rs.250/- vide amazon pay ref no.[protected] dtd. 18.08.19, but they have still not started my set top box service. I am continuously trying to call on [protected], but since last 5 hours phone getting disconnected automatically. Also i have called on their toll free no. [protected], but same issue with this no. Too.

Whenever i called on their customercare no., but not getting connected. This is permanent issue with their service.

Request you to kindly solve this issue at the earliest....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Trai — airtel dth loots, please don't go for airtel dth, service sucks

 Abbas048 on Aug 18, 2019
I have opted for annual infinity HD plan last year, this year also renewed the same plan, (5781), now they are giving me only SD channels, now when I am asking for HD channels they are saying to cancel the current plan and opt for HD plan(7800), and what ever the refund, (may be 0 also), I need to pay the left over amount more than my recent package amount.. How come they can refund me any amount, I just recharged a day ago only... They should cut the amount for a day only......
Complaint comments  Read comments Complaint category TVs

Trai — airtel dth prov

 Sachin Vijay on Aug 18, 2019
My customer id is [protected]. My cable connection is disconnected from last 24 hours and i am getting a message to recharge my tv but i am having rs 102.00 account balance as on 1st august i did a monthly recharge. Regarding this i called the airtel relationship center where i was told that they have received a request from our end for splitting of account. And i told them that i had not made any such request. So i was assured from there end that i will receive a call within half an hour from there senior executive but i did not receive any call. After waiting for an hour i again called them and...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — asianet not providing channels even a week after recharging.

 ArjunCe on Aug 18, 2019
I recharged for star sports select 1hd and star sports select 2hd five days ago in which select 2hd still shows an error signal. Even after calling the asianet customer care number and following their instructions of resetting the set top box and the tv, i still wouldn't get the channel. Since i got no assistance after that, i called the customer care again and posted another complaint three days ago when i was guaranteed 24 hour service and solution. After 48 hours and still no help, i called their customer care yet again and they just lightly told me that they'll re-register the complaint and...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — suspension charge deduction without information, unethical behaviour of customer care executives

 kaseraprakash on Aug 18, 2019
I am the user of airtel dth since march, last year. My airtel account number is [protected]. Whenever i approached to know about charges and packages offered by them, customer care executives always misled me and mis-behaved with me. They always suggested me the wrong channel packages and influenced me to buy that pack only where they can meet their targets and earn incentives..."there is no transparancy regarding charges..."

Today, my airtel dth account gets suspended due to low balances... When i enquired to customer care executives, they told me that your account has been suspended...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — complaint regarding auto activation of channel as free channel

 Markat043 on Aug 17, 2019
Channel has been activated by videocon d2h as informed by customer care executive as free offer. Where as amount has been deducted without informing. Deactivation of same channel is not yet done by customer care. Customer care disconnected telephone call from customer and not attending phone call from customer. I also asked for the recording of the conversation for activation of the channel but not provided by the customer care executive during the call....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Trai — unwanted channels added to the account without permission

 shorab.sharma on Aug 17, 2019
Hi my registered mobile phone is [protected] customer id is 6998635 my name is shorab sharma. Videocon has addedd a rang manch channel to my account without my permission and when is asked them to remove it they said they have a lock in period so they cannot remove it. They can check my viewing history i have never even watched that channel i want this channel removed and even the money to be credited back to me.
I had made a complaint earlier as well but no one contacted me and they sent a sms stating complaint resolved the channel is still there in my account i have never viewed it. I want...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Trai — charges difference between provider

 Lokesh Lekhwani on Aug 17, 2019
Hi team,
I choose approx. 60 channels and airtel dth charging me 464. I think its a more than earlier.
And in my city a local provider who give approx 300 channel only 170 and 1200 for installation charges with setup box and cables.
So why these is difference between. Local provider and and big brand like tata sky and airtel digital. These is totally wrong with customers and trai always posted a notification on any channel so its a wrong.
Thank you...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — airtel dth service

 Mirnal Dev on Aug 17, 2019
Sir/madam,

Airtel dth company is poor servicd provided, every month im facing same issue of error code b001, they are asking rs.150 on every engineer visit, my issue schedule as follow:
June 14
July 02
Aug 13
Now issue error code :b001 is same. Why should i pay for them, and now i asked for disconnect refund my money they are not doing so.
Is this kind of good businesses/ some kind fraud business to looting the customer.
Every visit 150 i cant afford.

Please look into the matter for getting my 6k money back, which i deposited...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Trai — dist not working last 5 days. i complaint in customer care but not proper response

 Shanty Marwaha on Aug 17, 2019
Dear sir/mam
Im a custmore of d2h. My dist not working last 5 days. I was comp ic cst care but not any respone. Today i call in cst care but not any proper respone by csr and she cut my call without any intimetion.
Dear sir/mam i want to my 5 days balnce beause i dont use d2h. Beause if i dont use i dont pay. Id no[protected]
Thanx
Mob no [protected]...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Trai — airtel dth dealer changing pack by its own and deducting from my dth account

 Abhishek Baj on Aug 17, 2019
Airtel dth no-[protected] renewed my account and started 495 pack on 1 and 2, 3, 4 connection @389 for six month validity with 15 days extra on 26 july 2019 but on 30 july 2019 dealer changed packed on himself and put 699 pack on 1st tv and 546 on 2, 3, 4 and charged to my account to make money for airtel and for his commission, this malpractice fraud they r doing and take money from my account and no one listening to my complain, just making fool, pls do needfull and take strict action against airteldth, thanks my name is abhishek jain (0091-[protected])...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — sony entertainment network

 indianpanipat on Aug 19, 2019
Govt. instr. is not to display Condom advt. on t.v before 10 PM
But Ten 3 channel is runing Condom advt. during cricket match between India and west indies from 07 pm . This is very disturbing.
Pls instr. to channel for not runing condom advt before 11 pm
It is very shamefull.Nobody can see Condom advt with his family. so this is very wrong. Sony entertainment network shoulde be stoped this with immediate effect and beg sorry to viewer....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — porta request reject with wrong reason

 harsh mac on Aug 16, 2019
Dear team

I have requested to port my vodafone to jio and clear advance payment, we were requested on 9-aug-2019 and we were made advance payment of all number but vodafone has been rejected my port request due to outstanding amount and it is not valid reason because i have already visit to vodafone store and calculate amount and he accepted no outstanding on our account so please help me out....
Complaint comments  Read comments Complaint category Other

Trai — against cable operator

 PRANJAL BAYAN on Aug 16, 2019
I am form assam, guwahati, pin-781007. My cable operator name "usha cable operator". Their service is worst service i have seen.in regular basis their network is very poor, pictures are not clear.in 24 hours 12 to 13 hours no connection. And they have charge rs. 21/- for each channel. They have not respond to my call if i have got problems about cable connection. And their behavior is worst with the customer. Kindly do the needful....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — telephone connection

 sebastiandcruz on Aug 16, 2019
I am already having three tel: connections. But i want one more mobile connection. I am trying to take one more connection from bsnl they said that in trai's list i have already taken nine more connections.in fact i have only three conn: ie[protected], [protected] and [protected]. Kindly cancel all other connections in my account and help me to take another connections...
Complaint comments  Read comments Complaint category Telecommunications

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