TRAI Customer Care
Telecom Regulatory Authority of India
Customer satisfaction rating: 2%
Submit a Complaint
3348
COMPLAINTS

TRAI Customer Care

Telecom Regulatory Authority of India

Address
Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
up
1837
down
748

Fax:
Fax:
+91 11 2321 3294  

Customer satisfaction rating
2%
Complaints
3348
Pending
0
Resolved
71
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

TRAI related photos (427)

TRAI Complaints & Reviews

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Trai — excessively charged by videocon d2h

 Basharapandian on Apr 21, 2019
I recharged for rs.330/ on 6/4/19 & they confirmed it by sms & received mail reconfirming the payment and also committed due date as 6/5/19. But all of a sudden on 11/4/19 a notification appeared in my tv that due date is 29/4/19. As a reply to my complaint, they replied that one month charge amount is rs.445.20/ i gave the working as under.: silver tamil hd combo= rs274/ adds on for vijay (17) + mega (3) + raj (3) ndtv (3) + timesnow (3) indiatoday (1) + discovery (4) + bbc (1) = rs.35 + 6.30 (Gst) =41.30
Grand total to be paid =rs.274 + 41.30 =rs 315.30./ so the amount rs.445.20 is not...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — new tariff regulations

 Siddharajbapu on Apr 22, 2019
How in the name of regulating anything can a government agency make sure that the rates of sat top box will increase and CLAIM that they have helped reduce then.
I used to pay 90 rupees per month and now I have to pay 153 rupees per month.
Is this more or less
Please explain how by paying more is beneficial to the consumer.
Also selecting channels from the menu is also a difficult thing and as you MAY know that most of the Indians are not Uber tech savvy or don't have the time to sit and understand such a complicated system for viewing television....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — gtpl cable

 silbxx13 on Apr 21, 2019
I have gtpl cable connection, they are not providing us channel selection option as we required, they insist us to select there choice pack which is higher rate then individual bundle pack as shown in trai site including taxes. I have asked gtpl customer care, they informed me that i should select the packages as they provide not my choice packages from list of trai channel selection bundle.
My gtpl stbid is 0000832c0000a73d. Stb model is gk27200. I'm from garia mahamayatala area....
Complaint comments  Read comments Complaint category Other

Trai — tata sky add channels are not coming

 Ashok. Singh84 on Apr 21, 2019
Sir,
In reference to above subject i have lodged complain through mail on dated 14/04/19 regarding added channels are not coming in tv. On 20/04/19 company has closed my complain without solution & my consent. The channels are still not coming & company are not resolving this issue that is very ridiculous please help me.

With regards
Ashok singh
Tata sky id [protected]...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Trai — complaint regarding non user friendly mechanism for channel selection/change & menu selection by airtel digital tv.

 Shriram M Joshi on Apr 21, 2019
Respected sir, i am the registered user of airtel digital tv, after the amendment in cable tv rules i desperately tried to change/ select the channels as per my selection but to my great surprise i noticed that the airtel digital tv has made this simple mechanism so complicated. They are advertising that they have provided separate airtel.in/self care web link but in this web link there is no direct step from where you can immediately start the process of selection/change the channels. Initially they ask for registered no. Or mobile no for otp once you login with the otp after entering again they...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — independent tv very bad service

 raju82w on Apr 21, 2019
Sir, i am a shopkeeper and i had sold 4 connection and also 1 connection is at my shop. They are cheating we people, we had paid one time payment to the distributor for one year service now they are remving channels one by one and no customer sport from independent tv, the toll free number they had given is not pick up by anyone. So please take necessary action as early as possible. Otherwise shopkeeper will be in too much loss as the customers are saying to deposit their dish to us. So please take suitable action. My connection is for om traders, phone number [protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — independent tv dth.. channel not provide

 [email protected] on Apr 21, 2019
Sir I have brought independent DTH connection while buying company told and to pay 2250 which will be one year subscribtion free including 12 HD channels but immediately after 15 to 20 days removed all HD channels without any intimation.and now removed all main channels plus IPL sports channels.there no office in Hubli and customer service team is not taking the calls always busy.independent TV is chiting the public.kindly look after this matter at the earliest. customer service team is not picking up the call since 16/04/2019....
Complaint comments  Read comments Complaint category Other

Trai — regarding bad service

 abhishek khushi on Apr 21, 2019
Dear sir
Last 4 day i m not vale to view star pack at independent tv network, or independent tv helpline not working if connect than customer executive said to wait 24 hour i m waiting last 4 day but till now i m not view to star pack channel
Thank
Abhishek sharma
[protected]
Broadcaster :- independent tv
Customer id :-[protected]
[protected]
Address :- rb puram near green clen school kalindi vihar agra-282006...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — for independent tv dth stopped all star channel

 Devi pratap singh on Apr 20, 2019
Sir i have brought independent dth connection while buying company told and to pay 2250 which will be one year subscribtion free including 12 hd channels but immediately after 15 to 20 days removed all hd channels without any intimation. And now removed all main channels plus ipl sports channels. There no office in hubli and customer service team is not taking the calls always busy. Independent tv is chiting the public. Kindly look after this matter at the earliest. Customer service team is not picking up the call since 16/04/2019....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — cable operator not ready to give the channels as we wish

 Kannan Das Kumar on Apr 20, 2019
Sir, i want some sports channels like star sports to be included in my tv. But canle operator is telling that i can get starsports only if i can asianet pack, which includes lot of other channels which i dont want.. Whetther his information is right or not??., i dont want asianet channel but i want starsports, whether i can get individual channels as it or i have to take a package.. They are forcing us to get a particular package for a single channel.....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — independent tv - cheating

 vinod.khera on Apr 20, 2019
Independent tv connect id [protected].

There is no support for the customers. Channels removed from the selected list.

I have been trying to reach at customer care numbers as provided at website.

Even the nodal officers name and numbers provided at trai website are also not working.

All the numbers provided are fake.

I have given charged for one year in lieu of good facilities, but i am feeling cheated.

Request your immediate support here...

Thanks
Vinod khera
[protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — deficiency of service - airtel.

 Prateek Vodoor on Apr 20, 2019
I shifted within in india a few months back so i did the number porting process 6 weeks back and since the past 6 weeks i'm not able to use the internet. I've been contacting the airtel krishnanagar, hyderabad office almost everyday but they never pick up the call. I even emailed the nodal officer. Even that was of no use at all.
When i contact the airtel customer care number then i get the message that i don't have a data connection even though i'm paying the bill every month. So i'm just paying money for nothing in return. This is just abysmal service on the part of airtel, completely...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — tatasky package cheating under the pretext of trai rule

 Giridar Karanth on Apr 20, 2019
Dear sir

I have taken a pack of rs.421 from tatasky

However, they are charging rs.620

They are not allowing me to choose my channels.. Their website does not allow us to do anything. Their customer care is totally non co operative and they blame only trai for their cheating. Instead of reducing my monthly, some how they managed to rip off more from customers and they blame trai.

They are cheating customers

Please look into
Thanks
Giri
[protected]...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Trai — tata sky dth connection

 Ravi bilala on Apr 20, 2019
Customer i d [protected] of tata sky dth connection.

I have taken tata sky dth connection on 26.3.19 and paid rs.1967.00 through tata sky dealer and that time tara sky confirm that 1 month free and amount will be credited in account. On 17.4.2019 cable connection deactivate. While checking the account balance i found that ny account credited by rs.1569.00 instead of rs.1967.00. I complained so many times but tata sky not giving proper response. Pl look in to the matter and credit account for balance amount and activate the account.
Thank
Ravi prakash nikala
Mobile...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Trai — dth provider doesn't provide free channels

 Alex Nellikunnel on Apr 20, 2019
Dear sir/madam
After switching over to new plan as per trai regulation my dth provider dish tv india ltd is not providing some of free channels. I have registered a complaint as on 12/04/2019 (Com paint number[protected] and they told it will be resolved by realignment at free of cost. But the dish tv technician contacted as only 18/04/2019 and asking service charge of rs.250 so i refuse that offer because customer care executives it will provide at free of cost. I have raised another complaint regarding this issue to the nodal officer of kerala via mail (Circlecoordinator. [email protected]
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — independent dth tv quality and service is hopeless

 Vishwanath Kalal on Apr 19, 2019
Sir i have brought independent dth connection 3months back while buying company told and to pay 2250 which will be one year subscribtion free including 12 hd channels but immediately after 15 to 20 days removed all hd channels without any intimation. And now removed all main channels plus ipl sports channels. There no office in hubli and customer service team is not taking the calls always busy. Independent tv is chiting the public. Kindly look after this matter at the earliest. Customer service team is not picking up the call since yesterday
Consumer no [protected]...
Complaint comments  Read comments Complaint category Other

Trai — trai — complaints against independent dth service

 mannu976 on Apr 19, 2019
I had an independent set box in november. I had a complete channel pack, which contained one year validity. But in the last 6 days there is no channel coming in my box, and their customer care is coming out, they also informed by mail, but they have no answer. I request you to take strict action against independent tv. My product number is s / n-[protected].
Phone number -[protected]
[email protected]
Name-manoj kumar...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — cable operator ki manmani

 महेन्द्र कुमार on Apr 19, 2019
मेरा नाम महेंद्र है मेरा केबल कनकसेन रेडिएंट फ़ास्ट वे से cas न.0x001420ae है मेने 15मार्च को 245 का पैक लिया था जो कि 14 अप्रेल तक था मेरे केबल ऑपरेटर ने समयरेखा से पूर्व ही बंद कर दिया गया और उसमें दो चनल ऐड नही किया था जिसके मेरे से पहले ही पैसे ले चुके...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — for independent tv dth service

 Devi pratap singh on Apr 19, 2019
Independent tv stopped all star channels and they are not responding, there is no way out you can contact them, customer care is not reachable, on e-mail they are not used to respond. These people are looting innocent customers money and providing worst ever services. Why trai is not closing companies like independent tv. Please do needful and take strong action against them....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — independent tv stopped all star channels

 jai_prakash0123 on Apr 19, 2019
Independent tv stopped all star channels and they are not responding, there is no way out you can contact them, customer care is not reachable, on e-mail they are not used to respond. These people are looting innocent customers money and providing worst ever services. Why trai is not closing companies like independent tv, why trai is always giving soft hand to ambani brothers. Ridiculous stuff....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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