TRAI Customer Care
Telecom Regulatory Authority of India
Customer satisfaction rating: 2%
Submit a Complaint
926
COMPLAINTS

TRAI Customer Care

Telecom Regulatory Authority of India

Address
Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
up
468
down
210

Fax:
Fax:
+91 11 2321 3294  

Customer satisfaction rating
2%
Complaints
926
Pending
0
Resolved
21
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

TRAI Complaints & Reviews

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Trai — aircel portal issue

 Kingston Tharani on Feb 20, 2018
Dear Sir/Mam,

This is Tharani.D from Vellore, Katpadi.. my Mobile No :- [protected] ( Service Provider is AIRCEL)

From last month 31st onwards network issue is going on in Aircel, and I am using this number more than 10 years. Now unsatisfied with Aircel,
Thought if going with other service provider like Airtel or Vodafone, . Yesterday onwards I am trying to do mobile portability option, but I didn't get upc code, and Aircel is not allowing to do Port....
Complaint comments  Read comments [1]Complaint category Institutes

Trai — aircel port issue

 Venky3668 on Feb 20, 2018
Dear Sir/Mam,

This is S.Venkatesan from Chennai, my Mobile No :- [protected] ( Service Provider is AIRCEL)

From last month 31st onwards network issue is going on in Aircel, and I am using this number more than 13 years. Now unsatisfied with Aircel,
Thought if going with other service provider like Airtel or Vodafone, . Yesterday onwards I am trying to do mobile portability option, but I didn't get upc code, and Aircel is not allowing to do Port.

Yesterday night I called & spoke to one of the Aircel Customer support personal, . That time he told...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Trai — non cooperation by vodafone

 Tapash Kumar Palit on Feb 17, 2018
Dear sir / madam,

Today i have ported my mobile no [protected] from vodafone & my porting code vk564885 and it will be valid till[protected].

Previously also ported vide porting code vk359613 which was valid till[protected].

Please help me to port out from vodafone so that i can shift my number to another service provider. Waiting for your urgent reply please.

Thanking you.

Yours faithfully,
Tapash kumar palit
Alternate no.[protected]...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Trai — vodafone not convert my postpaid sim to prepaid.

 Vishal Bhoj on Feb 15, 2018
Dear sir,

I am doing all process. Paid all charges & bill, but vodafone not support to convert postpaid to prepaid. My no. Is [protected]. Vodafone demanding mony, when i was paid all charges, bill. I have receipt. Parbhani vodafone store distance between my village is 80 km. Till now i am waist my rs. 1000/-. Pls help. This is my old contact no. Thats why i am struggling long time. I am contact by email & care no & personal visit to store vodafone store but he not solve my problem....
Complaint comments  Read comments Complaint category Telecommunications

Trai — not able to send sms (sms sending barred)

 else on Feb 15, 2018
I am not able to send any sms through my number [protected] (Vodafone)
For the past 15 days. Kindly rectify the error. I am working in a study center.
We have to send 30 sms monthly. We are not doing any commercial matter. It is only about students marks and information. It is very difficult for me for not able to send sms. Kindly do it immediately....
Complaint comments  Read comments Complaint category Universities

Trai — incoming call problem

 Ramdhani Yadav on Feb 14, 2018
Sir my name is ramdhani hai mera mobile no [protected] hai mene idea ka no. Airtel me karwaya tha 5/2/2018 ko convert ho gya tha iske baad incoming call ki problem aa rhi hai aur message ki bhi problem aa rhi. Mene airtel ke helpline no. Per baat ki per koi respons nhi mela. Sir aaj 9 day ago ho gye hai. Sir aap se request hai plzzz jaldi action. My 2nd contact no. [protected] hai so plzz take action
Thankyou sir...
Complaint comments  Read comments Complaint category Telecommunications

Trai — aircel mobile network [Resolved]

 David Asir Christopher on Feb 14, 2018
Sir, my mobile network is working due to network problem. I complaint many time to aircel customer care they say 48 hours to solve but last 10 days my mobile is not able to use due to network problem pls take necessary action against aircel network. My no is [protected]
This complaint is about network tower issues last 10 days i not able to use aircel mobile due to tower issue daily i given complaint to aircel customer care they are not solve the problem they say all over tamilnudu problem but the problem is not solved.
Regards,
Asir christopher...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Trai — airtel 4g/3g network is very poor

 kosar abbas on Feb 14, 2018
Hi,

This is kosar abbas, my mobile number is [protected] i had recharge with rs 448
After recharge completed mobile network single is showing 2g, e, i am not satisfied your worst signal, even i am living at r-29 batla house new delhi-25 not in a rural area.

This plan is 1.4 gb but network speed is 05 to 20 kbps. We are cheated me. This much of speed how can use the internet, even google page will open 30 to 50 seconds of time will take when do i type and browse.

The airtel is cheated me. To take an action immediately.

Thanks,
Complaint comments  Read comments Complaint category Mobile Handsets

Trai — harassment from 7550718018 (number is of airtel) but found that either is fraudulent or hired by idea

 Jayant95121 on Feb 14, 2018
Dear sir madam

There is a dispute bill raised by idea which we have writing to them for correcting vas charges which they have levied and not used, after dispute they closed the phone with sms saying that after 20th november date the phone out going and incoming call will be barred, and they have the bill for next rentals in the bill of dec 2017. Further due to bad services i had given in writing to consumer care services on 1st oct itself to deactivate the number which they have not responded not acted upot now they apellate is hiring some people or may inhouse people itself viz...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — hacking of phone by the collection executive - idea cellular

 Jayaraj Iyer on Feb 13, 2018
This is with reference my no. 98...38226. There is a dispute with regard to the outstanding of Rs. 570/- (post portability). Due to this reason, somebody from IDEA Cellular Collection team, has been threatening me. The no from which I am getting threatening calls are [protected]. This lady is very rude & arrogant & calls me a mad person. She went to the extent of calling my wife who is using this no 98...38226 & threatened her and used abusive languages. Not only this she had the audicity to hack her nos. & have called her Seniors, her relatives & many other friends.

This has led to...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — wrong and additional pack activated by company

 Aashi Hussain on Feb 13, 2018
Wrong and additional pack has been activated in my mobile. I called at customer care on 22.01.2018 and ask to activate pack of rs.125.- but they activated the pack of rs.229/- and same day i called back to change the pack. They told will activate correct pack and balance will be refunded. But no response i got. And all the time they said call back system is not working. Other side they also activated other pack of beauty tips and charged rs.45/-. I request to resolve my problem. And refund the amount. Customer care executive do not help at all....
Complaint comments  Read comments Complaint category Other

Trai — worst worst worst & worsted 4g network for idea

 Rajashekharprvl on Feb 12, 2018
Hi,

This is rajashekhar, my mobile number is [protected]. I had recharge with rs 449
After recharge completed mobile network single is showing 2g, e, i am not satisfied your worst signal, even i am living at kukatpally in hyderabad not in a rural area.

This plan is 1.4 gb but network speed is 05 to 20 kbps. We are cheated me. This much of speed how can use the internet, even google page will open 30 to 50 seconds of time will take when do i type and browse.

The idea cellular is cheated me. To take an action immediately.

Thanks,
Complaint comments  Read comments [1]Complaint category Internet Services

Trai — pathetic service of airtel

 aanandita2424 on Feb 12, 2018
Dear sir,

I am aanandi from patna, bihar.

My father, mr. Hemant prasad singh is using airtel sim no - [protected] since 7 to 8 years.
Few days ago he was not able to make any call nor was able to receive any call on this number.
On contacting customer care it was told that the record of this sim is not available with them so this no. Has been deactivated. If some technical problem has happened from your side than why customer has to face the wrath or any problem related to it.

This is a clear case of customer harassment as the same number...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — aadhar linking

 Kannuu on Feb 12, 2018
The mobile phone is in usa iswitched off and aadhar linking is required according to you but vodafone is saying that isd @149/- has to be activated and rs.3000 deposit has to be made for otp on the mobile - when the mobile is not to be used by the nri then why there is a compulsion of linking aadhar at present-the renewal has been done for a year and advances are showing in account and vodafone says that the mobile would be deactivated after 31-3-18.
Kindly allow such mobiles to be aadhar linked when the nri comes to india so that no difficulties in execution are faced at present.
The...
Complaint comments  Read comments Complaint category Telecommunications

Trai — linking of mobile with aadhaar number

 Sudershan Sareen on Feb 12, 2018
I am a very senior citizen over 80 years. I tried to link my mobile with aadhaar at idea store on rajpur road, dehradun but every time the my finger prints do not appear due to age. They do not have face recognition apparatus. I tried to link the two using number 14546 but here the voice says we can not retrieve your information from aadhar but at the same time aadhaar sends a message on my phone as well as e-mail that "authentication successful". I tried this online method at least four times but no success. As a result my phone is likely to be disconnected after march 31, 2018.
Please appreciate...
Complaint comments  Read comments Complaint category Mobile Handsets

Trai — jio sim can not provide us better service

 shafikahmad1850277 on Feb 12, 2018
We face issue in my area not only me but face every one.
Last november december month we call to jio care they say with in 90 days your issue compeleted but they can not listen.
They say improve your area in your loction but where we can not call we cannot surf the net. Our all net work gone stoped
We call them we with them no body come with what we do please help us...
Complaint comments  Read comments Complaint category Internet Services

Trai — slow data network speed

 alokMV on Feb 11, 2018
I m using airtel network from last 1.5year in this area. And i'm facing very worst slow internet service by airtel. I already
Pledged my compliment. But there is no
Solutions from there.
They gave assurance that fixing the problem as soon as possible, but these words comes from last 1.5year.
Here not only me all most all of my friends and neighbours facing same problem. Kindly please solve this problem as soon as possible. Thanking you....
Complaint comments  Read comments Complaint category Mobile Handsets

Trai — regarding bad service and deducted my money from my main balance from idea service provider

 sahil369 on Feb 9, 2018
Today at around 2:47 suddenly a message came that you have charged rupees 99.
When i call customer care she didn't help me and told me you just download the content. When i ask you which content she is not able to tell me.

I am writing compliant around 4 times regarding your very bad service within a month i just face aadhar registration problem. But upto now i am not getting my solution.
Is this the way to frauding the customer by doing this fake message and deduct my money.

All the services which i am using from idea are purely bad.
I don't know...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — necessary action shall be taken against reliance communication

 bbncr on Feb 8, 2018
To the concerned authorities, TRAI.

As understood that the popular INDIAN Communications Industry Brand Named RELIANCE COMMUNICATION (www.ril.co.in) has cheated to the people/consumers of the nation "Looted Indians By the Indians" in the name of upgrade of 4G services, when the company was not in the condition of providing 2G/3G services. Making fool of people who are sufferes till date that NO Solution is provided also the reliance numbers are not working due to NETWORK issues.

Instead of Upgrading 2G/3G/4G, Reliance should have made/prepared themselves to upgrade...
Complaint comments  Read comments Complaint category Law & Civil Rights

Trai — issue in my jio mobile number

 hkj on Feb 7, 2018
Hi,
My jio no is [protected], i have phase many issue in my jio no like when i call to someone then call is connected to unknown person, sometime incoming and outgoing services are stopped automaticaly, some time jio to jio number colling is working fine but other no are not connected, some time internet services are stopped etc. Please do the needful against my complaint....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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