TRAI Customer Care
Telecom Regulatory Authority of India
Customer satisfaction rating: 2%
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TRAI Customer Care

Telecom Regulatory Authority of India

Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

+91 11 2321 3294

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

TRAI related photos (82)

TRAI Complaints & Reviews

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Trai — mobile disconnection for dnd

 Rohit Agarwalla on Nov 24, 2017
My vodafone post paid personal number is [protected] which I am using since last 10 years. Yesterday someone from TRAI informed me that my number will be bocked as there is a complaint that I am disturbed someone registered with DND with calls.
I am not dealing in telemarketting or any type of promotional activities. I only called the said number as it was displayed on a website and I enquired about the same. Is it a crime? I never repeatedly called that number in question.
I am a small businessmen and the mobile is lifeline of my business. Even my family members are getting it difficult...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Trai — getting calls on dnd activated no.

 Ankitt Agrawal on Nov 24, 2017
I have been getting calls on a daily basis from the customers of India Mart.
They have distributed my no. [protected] on there portal and getting more than 15 calls on a daily basis from there customers.
Also getting calls from marketing agency selling Airtel Broadband from ‭+91 731-4793280‬ and ‭+91 731-4793310.
Kindly stop this as already DND is activated on my no....
Complaint comments  Read comments Complaint category Internet Services

Trai — worst idea 4g net and worst service

 Rah-sheed Solanki on Nov 24, 2017
I have ported this sim from reliance network to idea 4g network approx 45 days back.
Today i am complaining this because i have gone fed up with this idea service and internet. This idea network not work. proper at my house. I have mailed them thrice, had a word with their care person also but the issue has not gone resolved yet, i am facing net problem since i joined this network.
Its my humble request to you that please allow my number to get port again in other telecom services, i really dont want to be a customer of idea co.
Please be needful....
Complaint comments  Read comments Complaint category Internet Services

Trai — jio incorrect charges

 ramanathan pl on Nov 24, 2017
I'm using jio fi device which has postpaid sim got from corporate. Initially jio gave me offer for 6 months post which it introduced new plan stating to pay 399 rupees to have the plan of unlimited calls and 1gb internet per day for 3 months. Now during the month of november, three months plan is over and when we try to recharge they are mentioning that there's rental amount that needs to be paid in addition to paying 399. Now what's the use to customer to pay both prepaid and postpaid amount to have single service, when already stated that 3 months is free if we recharge for 399.

Complaint comments  Read comments Complaint category Mobile Handsets

Trai — jio triple cashback offer up to rs 2599 on every rs 399 recharge

 sukumar ram on Nov 23, 2017
As per the offer, I recharged with 459 and then received a voucher of 50 rs, but that is all. No other vouchers were issued when addressed with Jio Customer Care, they said the voucher is available but the App does not show any vouchers. It appears they are cheating with the offer. I have screenshot showing no coupons added as promised. On top of that the customer support team also are not knowledgeable with the process. I tried contacting them 3 times through chat just to be informed the coupons are available and to check the coupons tab in the application to see nothing. Also, i had another issue...
Complaint comments  Read comments Complaint category Telecommunications

Trai — extra bill raised in my postpaid bill

 Bosemuthu on Nov 23, 2017
I am using idea for no of years when i switched out from idea i received a bill of rs, 592
But my plan 349 with tax around 400 please explain and now my number was barred by you. Am asking explanation for this if you don't give proper response i never pay my balance.
Idea the worst cellular who are doing this cheap third rated things to customer...

My idea no [protected]
A/c no 100046459662...
Complaint comments  Read comments Complaint category Internet Services

Trai — reliance postpaid sim card bill payment

 mahadev murkute on Nov 23, 2017
Sir. Mera naam mahadev hai, mera reliance postpaid (J&k) ka sim card hai. Usaka pichale mahine ka bill rs400 that, jab main bill online bharta hun to system except nahi kar raha hai. Kahi par bhi bill payment except nahi kar raha hai aur har mahine bill par penalty lagakar rs100 ka bill mail per bhe rahe hai.03/11/2017 se reliance ka network nahi hai ya permanent band ho gaya hai. Relaince customer care ko call bhi nahi lagati hai. Bill kaise payment karna hai pl batayiye mera mob no-[protected] isake pdf ki copy bhej raha hun...
Complaint comments  Read comments Complaint category Telecommunications

Trai — regarding port rejection

 Ramkumar1981 on Nov 23, 2017
I am using a vodafone post paid connection. I am under 299 plan. But most of the month they do cheating and generate bills from more than 500. i have paid all bills still they are rejecting my port request to other network. I paid entire amount in vodafone plus extra amount rupees 100 for port. But port rejected due to overdue payment. I don't how within 4 days i got rupees l50 due without using this network. I called to customer care service but no response they are saying that network not updated we can't give the reason for rejection....
Complaint comments  Read comments Complaint category Telecommunications

Trai — tata docomo 2g internet data service just fools

 B A Khan on Nov 23, 2017
2g internet service does not works, complains for are always tackled in talks&now they say they are helpless at because no net coverage in your area. Since years long time this problem exist. Because the towers fells short for service of provider, customers are being fooled and harassed by such. Hence the 2g data service should be considered and shut down....
Complaint comments  Read comments Complaint category Internet Services

Trai — about mnp

 Anu Prabhakar on Nov 22, 2017
I want to port my number [protected] from reliance to bsnl. But everytime i get rejection message from bsnl, that your port in request is rejected due to upc mitmatch. But everytime i give the correct upc. Please solve this issue.
I already have rejected two times due to same resion. But everytime i have sent the same upc code.

Mnp no: [protected]
Name: anu prabhakar
Complaint comments  Read comments [1]Complaint category Telecommunications

Trai — broadband working and cheating/ overcharging their customers

 n k bajaj on Nov 22, 2017
Wish to inform that had gone for airtel broadband connection along with land line @ rs 4600 for 6 months and broad band data of 60 gb per month with a commitment of 40 mbps speed

After one month they have raised additional bill of rs 828 mentioning the same as gst charges which were not paid and the broad band speed provided is hardly 10-12 mbps

Further the consumption is hardly to the level of 60 gb but we get the mails from airtel that the data has been consumed in say 10-15 days

Earlier we were using hathway connection but 40 gb was working for entire...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Trai — network issue not getting 4g speed

 MetRajeev on Nov 22, 2017
Hello team,

Its been 8 months i have been facing network issue. I am getting 2g speed for data and network however i am paying charges for 4g network. I have raised this concern so many time but not getting any response. Kindly look into the matter.

Locality :west delhi
Contact no-[protected], [protected]
Name:rajeev pankaj rana...
Complaint comments  Read comments [2]Complaint category Telecommunications

Trai — I lose my own mobile number

 Srer on Nov 22, 2017
Sir i have last 13 years used mobile number [protected]... This number was stole in mobile number portability... (Idea network). There was no response... I'm the original owner of the mobile number... Now still 10 days change the mobile number adress to anonymous person adress... Please action them and recovery to my mobile number..
Thanking you
D. Sridhar...
Complaint comments  Read comments Complaint category Telecommunications

Trai — wrong information on airtel website: rs.3999 paid for international roaming whereas charged for domestic roaming given

 Tejinder Singh Bammi on Nov 22, 2017
Airtel cheating customer by giving false information on website: international packs
(Complaint reference number which is pr110800374)
I was supposed to visit out of india on 11th november. I visited airtel website on 7th november and recharged for rs 3999 international roaming pack online on their website for my number [protected].
After sometine i was notified on sms that recharge has been done for some domestic roaming pack.

Thereafter i contacted airtel customer care who informed that the international roaming scheme had changed on 4th november but their website...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — reliance number call bar

 Shantanu26 on Nov 21, 2017
I am a reliance customer, and of late i have changed my service provider through mnp, but i regret to say that, no such technical process have been done by the said service provider whereby i can able to get the the new service. Moreover, no such customer service is available of the said company, please help me i can't get any incoming or outgoing call.
With regards
Santanu chandra...
Complaint comments  Read comments Complaint category Telecommunications

Trai — trying to port my reliance number to vodafone but i am not getting port number from reliance

 vishu341 on Nov 21, 2017
Hi team,

I wanted to intimate you that my number [protected] is of reliance operator which is getting close this month. I have tried to port the same from reliance to vodafone but it is getting rejected as reliance is not giving me to port the same.

I would like to port from reliance to other service provider but because of this issue i am unable to change.

This number i am using from many years. So don't want to take new number.

I need your help. Kindly help me how i can change from reliance to other with out port number.

Complaint comments  Read comments [1]Complaint category Telecommunications

Trai — a pathetic behaviour by an kovilpatti bsnl staff

 Rajag2505 on Nov 21, 2017
A pathetic behaviour by an kovilpatti bsnl staff

Respected sir,

I am rajagopal from chennai, this was very pathetic experience which i had on yesterday (20.11.17) in kovilpatti bsnl office by a person namely mr. Mani who is responsible for linking aadhar number with bsnl mobile number.

On 20.11.17 i had been gone to kovilpatti bsnl office to link my bsnl mobile number [protected] with aadhar number, to link my aadhar number i had been waited for more than one hour, the concern person of linking aadhar number was not in his seat from the morning itself,...
Complaint comments  Read comments Complaint category Telecommunications

Trai — network speed

 Mehuldesai68 on Nov 20, 2017
I'm having jio network at valsad, gujarat.
Since long we haven't network here inspite of having five towers by jio.
As of now they are not working and we are harrased by the jio network.
We've registered a complaint and they promise us to provide new tower for better communication within three months at nearby place of my residence.
But what should i do till that..?
Inspite of paying them i'm lost all the way.
They are not answering me for my problem for not getting network but ask me to wait for three months for communication.

I'm sending...
Complaint comments  Read comments Complaint category Internet Services

Trai — mobile number activated in another person's name

 imsau on Nov 20, 2017
I (Prachi investments pct ltd) hetal dinesh patel was having reliacen communication mobile number as [protected]. Now recently rcom has announced closure of telecom service so i had given application to port to vodafone. Person named swapnil chavan from vodafone kulkarni garden office visited our office on 30oct2017 for collection of documents for porting. Alldocuments with required prrofs was collected by above said person. Now this mobile number is not activated in my name but same is activate in the name of salma kanchi in satara.
I was having mobile number [protected] form...
Complaint comments  Read comments Complaint category Business & Finances

Trai — internet slow

 anil@16041991 on Nov 20, 2017
I kindly inform you that in my locality area we are facing slow internet speed more than 15 to 20 days.
My jio fii and mobile sim connection not working i face this problem i find that jio tower is too far from my location area and i recived low signals in phone and jio fii
The problem is worst between 8pm to 11 pm sometime 3pm to 5pm at my location the speed is 05kbps to 20 kbps where there are airtel internet is more stronger than jio nowdays we are face this problem with jio network why we recharged and continue with jio when speed and internet is so poor..
I kindly request...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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