TRAI Customer Care
Telecom Regulatory Authority of India
Customer satisfaction rating: 2%
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4181
COMPLAINTS

TRAI Customer Care

Telecom Regulatory Authority of India

Address
Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
up
2159
down
881

Fax:
Fax:
+91 11 2321 3294  

Customer satisfaction rating
2%
Complaints
4181
Pending
0
Resolved
88
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

TRAI related photos (555)

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TRAI Complaints & Reviews

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Trai — unnecessary continues sms on no.

 Parth Nama on Nov 18, 2019
Hi sir i hv a issue with my jio no [protected] i get lot o[censored]nnecessary sms everyday. Even full dnd is activated, i have complaint to jio for this almost 4-5 times but they are not doing anything. I am using trai app but still i get lot of sms. The last action by jio was taken below-

Dear Customer,
Reference your DND SR# SR00000Z6IZW, the concerned operator has reverted that no action has been taken since the reported SMS relates to your opted preference category of commercial communication.

Please i request you to solve my problem asap.
Regards
Purshottam...
Complaint comments  Read comments Complaint category Telecommunications

Trai — videocon satellite connection

 Sharika Wazir on Nov 18, 2019
The connection has been paid for in advance, hasn't been working since a week. Registered a complaint thrice, they say we have taken down the complaint, when followed up on it, we were told the engineer cancelled and the complaint was closed by them. We requested them to let us talk to the higher authorities, shamelessly they disconnect. We would be thankful if you would help us here.....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — vodafone postpaid to prepaid conversion issue

 Ramachandran Annamalai on Nov 16, 2019
I changed my vodafone plan from post paid to prepaid in vodafone showroom on friday. Vodafone employee told that, transaction happen only by monday, so it won't impact the weekends.

But my postpaid signal lost at saturday 3 pm and got the prepaid signal only at 7:45 pm. After all the televerification success, i unable to connect the call and endup with low balance to make a call. But i paid for 3 month subscription in the vodefone showroom.

When i called customer care from my friend number, they told, number will be activated only by monday since showroom is off in...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — idea internet problem 9990260099

 bhupenderg on Nov 16, 2019
I have an idea postpaid number [protected], i have been using this number for a long time, i have been complaint many times, net does not work properly, but i have not found a solution to this problem yet, every time my complaint is closed, while the problem is not a solve. If you cannot solve the problem, please port my number, i cannot continue this number, your service is not right,
Keshav gautam
[protected]...
Complaint comments  Read comments Complaint category Telecommunications

Trai — refund or recharge issue

 Ravi Gangaraju on Nov 15, 2019
Dear sir,
I was made recharge using my indus bank app, 4 transaction in one hour, but the 2 transaction amount was not credited to my sundirect wallet. But my indus bank giving all 4 transacion transacion id and operator reference id but sundirect is not ready to refund it and saying to customer you are done recharge on 3rd party we are not responsible.
My question is who is given recharge rights to 3rd party then without sundirect permission. Please give me justice on this issue. Customer friendlyness not found in sundirect and they are not ready to discuss with 3rd party also....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — regarding bad mobile network

 Rahul Vitthal Divase on Nov 15, 2019
Dear sir,

I am rahul vitthal divase at post-pimpari tq &dist-osmanabad.in our village there is b. S. N. L tower but there is bad network to bsnl sim so mobile contact is not made properly. So our villagers file a consumer complaint in consumer court. Their after bsnl company say that after complaint bsnl has improved in network but actually there is no any improvement in mobile network. We are facing same problem.
So may i request you please send me the details of our village bsnl network quality report...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — I am complaining about the network issues of idea cellular ltd

 Mohammad Bilal Khatib on Nov 13, 2019
I live in thanisandra bangalore in the urban city area, my mobile number is [protected], is a idea number from past 1 week i am facing network issue, nor i am able to make any calls or not able to use data. I tried my best giving complaint to customer care, i tried what ever the solution i got from customer care. But the network issues still occured. Idea customer care rejected me for raising the complaint of my network issue. Mine recharges are in loss, i am not getting propet 4g connection. So plz contact the above company on behalf of me from your side and plz request them to solve the issue....
Complaint comments  Read comments [1]Complaint category Telecommunications

Trai — report call / sms from unknown / suspicious / fraud mobile numbers - 9330975618 to block permanently

 dky12345 on Nov 12, 2019
Report fraud call from mobile [protected] suspicious payment link

Report fraud from mobile [protected] fraud transaction on paytm wallet

9330975xxx series - fraud call - reliance kolkatta / cdma/gsm mobile

Requesting paytm customer care support team to block such fraud suspicious call getting calls from mobile [protected] of reliance kolkatta number asking for kyc paytm customer care exe to verify kyc details for frarud transaction to hack paytm account as received call on mobile - as well sms link recived as per below mentioned details-

Paytm...
Complaint comments  Read comments [3]Complaint category Unsolicited Phone Calls

Trai — por services

 Arora12345 on Nov 12, 2019
Cable operators which is rk digital city cable {rm) not taking customer seriously as i contact them so many times and vist their branch atleast 10 times but not giving an appropriate response, only they are wasting time and not fixing my cable and also they are launching their on packs
Not following government rules and regulations
They are not giving back one time security deposit fees instead of it they are saying that there is no refund of security deposit
Please take strictly action on it
I request you to cancel their licences
Cable operators full details...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — dish tv validity

 Kavindrakumarshukla1 on Nov 11, 2019
Sriman mera dish tv consumer number[protected] hai. Maine september 2018 me nonstop 3 year bharat plan purchase kiya tha jiski validity october 2021 tak dishtv ke dwara batai gayi thi. Iski validity dishtv dwara yah kahkar change kar di gayi ki yah trai ka order hai. Kripya aap yah batane ki kripa kare ki mujhe keyo tarchure kiya ja raha hai apke naam se dishtv ke dwara....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Trai — dish tv/set up box issue

 bula_adi on Nov 10, 2019
I am writing following a recent service related issue on dish tv connection vide vc no: [protected].
I would like to express my disappointment with the service i received. None of them could offer any advice on the set up box which has changed within six months but there is no facility of hdmi, presently i have changed my tv and where hdmi connection is required but the set up box which has provided by dish tv is not enabled with hdmi facility.
I need a solution for the following points
1. If my setup box is old one than i should agree to change the new hdmi box, but the set...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Trai — tata sky showcase order

 pks201979 on Nov 10, 2019
My tata sky id is [protected] and on 08/11/2019 accidentally clicked on showcase order. As i receive message from tata sky. I raised a complaint for this unwanted activity done by mistake. Request created to refund amount ₹150 after cancel this showcase order. My request number 1q861v2i is refused by tata sky as it can not be cancelled.
Please help me to receive this refund.
Regards
Praveen kumar srivastava
Mobile [protected]...
Complaint comments  Read comments [4]Complaint category Satellite, Cable DTH TV

Trai — reporting against siti cable operator

 Proud Potterhead on Nov 8, 2019
Hello sir/madam,

I live in guntur (Andhra pradesh) and we have been facing some problems regarding the services of siti cable networks in our area. They are not providing us with the packages as mentioned by trai and not giving the option to choose and select the channels which we want. Instead they are providing only one package charging around 400 providing all the unnecessary channels which we donot need at all. And if we want some other channels they charge extra money for each channel apart from that 400. This is completely ridiculous and not feasible for us.

...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — wrong sim replacing and porting.

 Sinturaj on Nov 8, 2019
My airtel number [protected] [protected] was ported from airtel to reliance jio illegally without my concent by the temporary user if the number with an intention to change ownership. And current service provider (Reliance jio) was not take permission for porting of my number, and bharti airtel has share my unique porting code with illegal persons or service providers.
I had raised the issue with bharti airtel ltd and telecom regulatery authority of india on 14 sep by email, but they have not taken any action regards my complain.
I want the port out request to be rejected and retain...
Complaint comments  Read comments Complaint category Telecommunications

Trai — jio provides incomplete information

 Ashu1101 on Nov 7, 2019
[protected] this my number and i have 498 plan in which i get 2 gb data daily. When i have recharge i got an add-on 2gb data pack to redeem by which i'll get 2 gb data daily, that i am going to get 4 gb data daily. There were no terms and conditions published along with that add on pack. That time i was using resmi note 7 pro and now i am using redmi k20 pro. Now when ever i have exaust my 2 gb data my internet speed drop-down and won't able to use internet whereas it shows in jio app that i have 2 gb add-on 4 g data still left.
When call customer care they have told me that the add-on...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Trai — mobile number ported out illegal

 Vinodnarayan on Nov 7, 2019
My idea number [protected] was ported from idea to vodafone illegally without my concent by the temporary user if the number with an intention to change ownership
I had raised the issue with idea 5 days back and they have not taken any action.
I want the port out request to be rejected and retain the ownership in my name asap

-vinod
[protected]...
Complaint comments  Read comments Complaint category Telecommunications

Trai — service centre

 Sanjoy Kumar Paul on Nov 6, 2019
I am dishtv customer.i donot get any signal.when on the TV show error 301 I launched the complan at dishtv customer service they are send a mechanic at 1/11/19 he solved the problem and get 200/ rupees.Next day same problem again I launched complain at customer care at 4/11/19 but still now 6/11/19 they are not send me any mechanic when I asked customer care against complan they told me service center not receive phone...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — channels problem

 Nehashruti on Nov 6, 2019
Every situation a/c to subscriber is fulfilled. Still not getting channels like star gold, set max and many more after paying monthly payment, on the other hand sony sab, sony entertainment are working. Complaint many times. Neither they are providing complaint number and saying if they send their engineer it will be chargeable.. Why should i have to pay all problems are from provider side even though weather or connection problem is not from my side... D2h customer i'd[protected]...
Complaint comments  Read comments Complaint category Telecommunications

Trai — irregular cable tv operators

 [email protected] on Nov 6, 2019
I am resident of snehapuri colony, hyd. We subscribed for local tv operator. They are charging more prices than the actual price of the subscribed plan. They have been very arrogant when asked for the bills & they don't provide the online recharge options
My details are below
Name:kishore
[protected]
[protected]@gmail.com
Please help regarding this....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — about vodafone service provider

 Subhendu Maity on Nov 5, 2019
Without my permission or notice vodafone telecom deducts money. This time 99 rs. Deducted and without any information. This is the way they are cheating customer. Please take action. I have a vodafone mobile number. This mobile company deducted 99 rs. From my balance by activating unnecessary services. After complaining no action taken. It is there way of fooling customer....
Complaint comments  Read comments Complaint category Mobile Service Providers

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