TRAI Customer Care
Telecom Regulatory Authority of India
Customer satisfaction rating: 1%
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311
COMPLAINTS

TRAI Customer Care

Telecom Regulatory Authority of India

Address
Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 11 2321 3294

Customer satisfaction rating
1%
Complaints
311
Pending
0
Resolved
3
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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TRAI Complaints & Reviews

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Trai — tata docomo & idea

 Harshal Sawant on Jul 27, 2017
I have tata docomo prepaid sim which i have requested for porting in idea in the month of may 2017, but the location where i stay tata docomo network is not available . I was been told by idea that porting will be done within 7 days but still after & day idea sim was not working.

After complaining to idea regarding this idea say porting from docomo to idea porting was done on 20 /05/2017 & sim is inactive from idea & it has been send back to tata docomo

Then after complaining to tata docomo regarding this issue it says that sim is converted to idea

Both...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — idea internet service

 umakant wagh on Jul 25, 2017
Sir i have complaint regarding to poor speed of idea internet. I called many times to idea customers service but they don't give me proper response about my request. They are always lieing with me. I have very tired by the use of this poor internet service. Please you help me for this matter. Not only me my friends also face such kind of problem since last 2-3' months, they give fake advertisements about network and 3g/ 4g this services and not give proper speed. So i request you to please solve my problem by asking higher speed of internet to idea cellular company....
Complaint comments  Read comments [1]Complaint category Internet Services

Trai — new connection cheated cherrinet (ref no.33584)

 usman_cute on Jul 25, 2017
Hello sir/madam,
Sub : new connection installation issues. (New connection reference no. 33584)
We are using airtel from the past sixteen years. But from the past six month we are facing more technical and connection issues on internet.in this regards we heard cherrinet is best connection in chennai for internet speed. So we would like to apply a new connection.in this regards we requested on 15-07-2017 and paid the initial amount is rs. 4890/- (For three months) through by cheque. On 18-07-17 (Tuesday), collection executive came and collect our documents along with payment and informed...
Complaint comments  Read comments Complaint category Broadband

Trai — vodafone forcing the customers to pay bills which they have not even given to customers

 Adwait on Jul 25, 2017
Vodafone (Mumbai) has not sent the bill for the month of may-2017 either via e-mail or by post. Then they send a mail directly informing myself that i have not made any payment for the bill even after several reminders.

I have officially launched a customer complaint to their customer care dept but they failed to provide me any such bill over email or by post. Still they insisted me to pay the same and give proof else they send a court notice to my home.

I did pay the bill now. But this is total unfair that without giving any bill to customer as proof they are just...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — deactivated internet pack and charged high bill

 AnieEralil on Jul 25, 2017
I am facing issue with the bill for last 2 months. I am using my docomo number for last 5 years. When i had taken this sim, that time only i had activated internet pack in this number of 2gb (Rs. 99 per month). My average monthly bill used to come around rs. 400. But for the last two months (May and june), total of rs. 3432 was charged on my number. When i checked with customer care, i came to know that they had de-activated my internet package without my consent. They charged for whatever internet i used (I had used internet within 2 gb only). I raised multiple complaints with the customer care...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — airtel huge bill issue

 Vaibhav Shahane on Jul 24, 2017
Phone/mobile number: 9970004444

Please refer to airel bill no 311092433 dated 21st june 2017 for rs 61588.34,
I have spoken to airtel customer executive on customer care no 121 and multiple times regarding excess billing amount and also sent a mail to airtel in this regards.

While going through bills it has been observed that the charges levied by airtel for usage of mobile data in international roaming on 16th june 2017 are absolutely wrong as timing shown in the bill are timing when i was in my hotel and my hotel had a free wifi facility and for me using...
Complaint comments  Read comments [1]Complaint category Telecommunications

Trai — not refunded of my security deposit amount

 Omprakashkotapati on Jul 24, 2017
I am omprakashkotapati from tirupati. Previously i am a air tel customer no. 8688811120.
I ported my number from air tel to another network and asked my deposited amount. I have no pending bills against the above number. I paid my bill sincerely and not paid penalty even single time against this number.
Now i left this network from march 2017. But till today the air tel company was not refunded my deposited amount.
In this regard i am requesting you kindly take necessary action in this regard to get justice....
Complaint comments  Read comments Complaint category Other

Trai — not able to send normal messages

 chandralekha Vijay Anand on Jul 24, 2017
I am not able to send normal messages from my vodafone number. Facing this problem for more than one year and not finding solution.

Because of this i am not even able to send messages to get my basic things done. I am not able to register or verify my number in job portals or any government websites.

Please sort this problem out as soon as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — help needed for my port out number

 priyabratadas on Jul 24, 2017
Hi,

I have opted for port out of my number 9975870761 from vodafone to airtel on 29th june 2017. My vf number has been deactivated since 10th july 2017.

My vf services are closed, but my airtel services are not yet started. I have opted for this in maharashtra, but due to some professional reasons i have been in bengaluru.

Please help me out on this.
I can be reached on 8329243912.

Thanks & regards,
Priyab...
Complaint comments  Read comments [1]Complaint category Telecommunications

Trai — I have complaint against airtel telecom regarding my cell number issued

 Sameer Mestry on Jul 24, 2017
Hi trai team,

Hope i will get fastest response from you. I have many issues with my airtel number 8082058886. I have registered multiple complaints but i am not getting any response from airtel team. I have issue with my outgoing calls and sms, which is very painful for me to handle. Its almost over 1 month. I hope u will try to resolve my problem...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Trai — can't recharge frc

 Shovon Ghosh on Jul 23, 2017
I m shovon ghosh, my ph no-7602223208, i hv ported this no from
Vodafone cug postpaid to airtel, airtel was activated from 12th july
But i cant recharge frc on this no, i hv compain a lot of time on
Customer care and technical team and airtel store also. They wont
Solve my problm, a bad ecperince in airtel operator, plz help me for
The solution on this issue as fast as posible if posible call me bac k
About this issue,
Thank you...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Trai — airtel mobile number 98451 46067 replacement sim activation over 48 hrs not done

 ione on Jul 23, 2017
This is a official complaint against airtel regarding not activating my replacement sim mobile for over 48 hours. My mobile number is 98451 46067 and it is a corporate post paid account for read-ink techn pvt ltd, bangalore, ka india.

I have gome to 3 airtel stores to get finally my sim replaced because stopped working. Submitted all the paper work and letters to store in yelahanka on friday july 21 2017, they told me it was pending activation and will be active within 4 hours. 13 hours later i called airtel customer care and they told me that their systems were down to go back in...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Trai — vodafone

 Chirag Kochar on Jul 22, 2017
The company auto activated the vas without my consent and deducted around 110 rs from my balance.
Also they cheated by telling to do 1gb recharge of 186 to get the amazon offer of 45gb free 4g on vodafone. I did as they told, even after doing that, i haven't got my offer activated.

I called them again and asked to make me talk to some senior member which they did and on his saying i did a recharge of 175 again to grab the offer bt still result was same.

Meanwhile i lost my 360 rs in these activations.

I even mailed them but still awaiting their...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — idea cellular | new number (postpaid) activation on my document without my permissioin

 santosh.negi1989@gmail.com on Jul 22, 2017
Hi trai,
Few days back i got an email from idea that a new postpaid number is activated for me. I never requested any number from idea.

I was surprised to know from idea customer care that the documents that were used for new sim was indeed mine.
Customer care asked me to send an email quoting all the details to welcomesupport. Dl@idea. Adityabirla.com, but unfortunately i am not getting any response from them even after 1 week.

I also raised few questions to them:
1. How they got access to my documents and my email id?
2. How did they activated...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — airtell

 G SPannu on Jul 21, 2017
I am useing airtell connection number no 9815769879 from tha last three months and recharging with rs 349. I straing to note that only data is on 4g net but voice calling on 3g net. We can not make call from 4g net but campany charging on recharge of 4g. So data is on 4g but voice call is on 3g.
Even 4g is also not working properly. So many time call is rejacted from other providers....
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — number activation

 Maneesh Ganeriwal on Jul 20, 2017
We ported our reliance no 9660571491 in the name of rachna ganeriwal airtel network on 29.06.2017 and as per company it was updated on 4.07.2017 and on the same time our above number was deactivated from reliance but airtel did not activated our this number.
Since that time we are regularly speaking to the customer care and are always assured to resolve the problem within next 24 hours but even after 16 days we are getting the same reply.in between we have visited to airtel outlet at rajapark, jaipur on 17.07.2017 regarding the same issue and got the same reply.
We are facing lot...
Complaint comments  Read comments [2]Complaint category Telecommunications

Trai — idea network problem and not providing 4g services.

 Perin on Jul 20, 2017
I have been using my idea number from 3 year. Befor the launch of 4g it was having good network rang near by my locality. But now from around 7-8 months there is no proper network. And there is no 4g service available in my locality. Its been almost 1 year and other provider like vodafone, jio and airtel are providing 4g network but whats wrong with this idea. Still they dont have any answers when 4 g service will be available in my city....
Complaint comments  Read comments Complaint category Telecommunications

Trai — port out

 saravanakumar r on Jul 20, 2017
Our company has air-tel connection more than 5 years, from the month of 1.3.2017 on wards we received more bill amount more than our plan for this reason we decided to make change in network, for that we ask port out they always rejecting our application, and they replay email as we have outstanding payment but we clear up to date and now again they telling your details are mis-matching, we also send email to the air tel office for which detail that we given on that time they not responding us. So please take action on air tel office coimbatore tamil nadu.

Mobile no 9940798788
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — regarding hathway internet

 Nikhil Bhandare on Jul 20, 2017
They took 3 months advance and didn't provided the service. We have been calling customer care and salesman for 3-4 hours everyday. They are reluctant to solve our problem. They register our issue and mark it resolve without doing anything. We have tried reaching their senior officer but we are unable to do so because of unavailability.
We are severely disappointed with the service and feel cheated.

Kindly help us with the issue. We want some penal provisions against them and ensure their accountability.

Hathway connection/account number - 1144669323...
Complaint comments  Read comments [2]Complaint category Broadband

Trai — unsatisfied services and support by reliance mobiles

 ashok manish jain on Jul 19, 2017
Dear trai,
I made a request to port my relaince postpaid number. Port करने के लिए मुझे Reliance का बिल भरना जरूरी था बिल भरने की अमाउंट कितनी है यह जानने के लिए मैंने वहां के कस्टमर केयर पर बात करने की कोशिश की पर वह मुझे अमाउंट बताने को तैयार ही नहीं है | जब भी वहां फोन लगाओ उनका सिस्टम...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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