TRAI Customer Care
Telecom Regulatory Authority of India
Customer satisfaction rating: 2%
Submit a Complaint
1490
COMPLAINTS

TRAI Customer Care

Telecom Regulatory Authority of India

Address
Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
up
760
down
356

Fax:
Fax:
+91 11 2321 3294  

Customer satisfaction rating
2%
Complaints
1490
Pending
0
Resolved
36
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

TRAI related photos (182)

TRAI Complaints & Reviews

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Trai — discontinuation of incoming and outgoing call facility for airtel

 vipinjoseph on Dec 18, 2018
Dear sir,

The service of my Airtel number has disconnected by the service provider. Now to get incoming calls asking me to recharge every 28 days with a minimum amount Rs.23 which doesn't have any talk time.
Kindly solve the problem as early as possible.

As I understand that many customers facing same issue.

With thanks and regards,

Vipin Joseph...
Complaint comments  Read comments Complaint category Telecommunications

Trai — airtel demanding validity recharge on monthly basis

 Sandeep Kumar Golecha on Dec 18, 2018
I've number a of airtel which is valid till 2032 but suddenly airtel changes validity period to december, 2018 . I've called to customer care 121 they told me TRAI give them notification to collect validity recharge from customer . I've recording of customer service officer . I want to know that TRAI issue as such circular which they told about or they cheated to customer .
Sandeep kumar jain
[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — out going and incoming call has been closed by airtel company.

 Mohammad Taha Amir on Dec 18, 2018
1-17/12/2018 from this date Airtel telecommunications company has been stopped my incoming and outgoing service on this number -[protected].
According to me as a law student it's perception Airtel telecommunications company stretch unfair trade practices that can't be suffered by me.
Because the company deviating the rules and regulations which made by TRAI....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Trai — recent rule regarding price for all channels

 rangamaharshi on Dec 17, 2018
The base is rs130 and to buy the additional channels like E TV, GEMINI, MAA TV, Z TELUGU, SPORTS the customer has to pay additionally 80 rs to wacth. before this the cable operators provided almost 420 channels at the price of 150 rs.
now a days TV become one of the part of daily life for all the people but due to this rule the people who have money can only see all the channels but what about the daily labour situation.he cannot able pay the 220rs for month.

what I want to convey is provide base pack with all the channes like E TV, GEMINI, MAA, Z TELUGU, SPORTS etc for rs...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — airtel dth not providing services even after 7 days of recharge

 sujitha2018 on Dec 17, 2018
Airtel dth, bangalore has not providing services even after i have recharged rs 410 as monthly rental through airtel mobile app. Its been more than 7 days the services has been suspended, error message displaying that services suspended due to no balance in my account. Every day i follow-up with customer care and no proper response from the call center. They have created ticket and keep on saying its a technical issue and will be resolved in next two hours. We reached the karnataka airtel nodal officer niti chawla (Dthnodal. Kk@airtel.com) and explained the situation, the officer told us that the...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Trai — vodafone unfair trade practice still continues violates trai orders indian, laws supreme court judgement on customer protection. vodafone expos

 IndiaRule1 on Dec 17, 2018
Couple of months ago vodafone announced of minimum recharge pack mandatory even if the customer has lifetime validity account or the customer outgoing validity will be stopped.
Trai made notification after vodafone announcement that no customer mobile would be deactivated or service stopped if customer satisfy trai terms (I. E mandatory minimum talktime, minimum one usage in period 90 days.)
What vodafone did is rejecting trai order as they know trai can not do anything if they do unfair trade practice and stopped customer outgoing validity who has lifetime validity forcing customer...
Complaint comments  Read comments [1]Complaint category Telecommunications

Trai — vodafone stop my sim

 Ramesh Singh Rana on Dec 16, 2018
Dear team
I had port my mobile no [protected] mtnl to vodafone on date 17 october. But my number incoming and outgoing call stop when i use 4g data and when i uses 2g for incoming and outgoing call than my mobile net data stop, so i no paid online any billing by this network.
Because i have no received any otp in this method, vodafone stop my any message, incoming and outgoing on this number. I face this problem.
I go to help for vodafone store, but he tell me you call 198 when i call 198 he tell me call 199 than i call 199 he tell me call [protected] than i call this number...
Complaint comments  Read comments [6]Complaint category Mobile Service Providers

Trai — mobile number 9650186600 blocked by trai

 vibhorgaur on Dec 16, 2018
Please unblock my number for all incoming and outgoing calls and sms. I am not involved in any telemarketing activities.
Number blocked [protected]
Date of blocking 16/12/2018
Email id for communication gaur. Vibhor@gmail.com

Please advise how can i get my number unblocked. This number is my personal number which is not involved in any kind of business....
Complaint comments  Read comments [2]Complaint category Telecommunications

Trai — mobile number blocked by trai

 vibhorgaur on Dec 16, 2018
I got suspicious sms, saying that "dear customer, as per trai's tcccp (Ndnc) regulation dated 24-may-2013, services on your vodafone no. [protected] are being disconnected on account of ucc violation (S), your associated airtel numbers, if any will also get disconnected shortly".

After receiving sms, immediately i called to vodafone customer care executives and ask about sms detail. They said they didn't find any such sms detail and no such sms has been sent from their side. Please ignore it.

By the time of evening all services barred on my mobile.

...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — recent rule of having price for all channels from january 1st 2019

 rangamaharshi on Dec 15, 2018
Before this rule from trai the cable operators provided n number of channels at price of just 150rs now the customer has to buy hd packages, sports package, cartoon package which cause mor than 150rs for the customers. Though the judgement was good but not good enough to decrese the cost of the monthly subscription for customer. If the judgement need to be that good please provide the base pack with all above packages where the customer need not buy the packages. If they really want help the customers in reducing the mothly subscription please provide maximum number of channels in base pack itself....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — network related,

 Sunit Kumar Kain on Dec 15, 2018
I was customer of airtel of last 14 years
But network so weak (Poor) since two year,
Last feb, 18. I registered complaint network issue,
Network team (Executive) came my home locations
He agreed network so poor,
He replyed me network team working same location,
U found better network shortly,
But till date same condition
No any imprument,
My mobile no permanent disconnect
Please help or solve my issue
Thnx
Regards
Sunit kumar kain
[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — unable to receive community sms

 Ladaku on Dec 15, 2018
I am unable to receive community related sms. It seems my number has been blocked. Servicer provider confirmed that they have not blocked any sms. Can you please unblock my number [protected] on priority. There are serious urgent messages which i have not been receiving.

I was able to receive community messages earlier when i was with airtel, after that when i moved to idea, i stopped getting messages and now same number has been ported to jio but still unable to receive sms. Though dnd is not active. Bulk sms service provider confirmed that community messages are not getting delivered...
Complaint comments  Read comments Complaint category Society & Culture

Trai — not able to make out going call

 rohit946 on Dec 14, 2018
Date - 14/12/2018
Mob no. [protected]
The company is notifying of, disabling out going calls despite having/ main balance./

The mandatory nature of validity recharge pack makes it a fraudulent practice, there by forcing customer to recharge despite having validity of years at the time of purchasing the sim card.

The sudden change in the contract without consent of the customer is the breach of the contract.
Thus the mandatory nature of validity recharge pack must be abolished....
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — airtel about data pack benefits

 Joginder Paul Atri on Dec 14, 2018
I had recharge my number [protected] on 5/12/2018 at 1031 hrs, with unlimited add on pack 558 (Unlimited callling, 3gb data/day for 82 days)... The account is credited but i dont get benefits... For this i lodged complaint on customer care number 198 two times (Ref. Nos. Sr[protected] and sr[protected] i got priority calls... They said visit to nearest airtel store..
I visit two airtel stores but they said pack is wrong. But i did this pack from your website by logging my account.. Also this pack shown in trai tariff add on packs for jk 10 plan on your website...

Please...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — airtel prepaid outgoing service blocked

 Praveenkumar M S on Dec 13, 2018
Hi sir/madam,

i have sufficient balance in my prepaid connection (more than rs.300/-) still airtel service provider blocked out going services and sent message stating "recharge with unlimited/smart packs otherwise rs.23/- will be deducted from your main balance".

Tried to contact the customer care executives, but they are not giving the option to contact them.

Please do the need full asap.

Thanks in advance...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — idea cellular is not responding complaint.

 vohra murtaza on Dec 13, 2018
Last 10 to 15 days i m traying to idea celluler regarding network problem but they are not responding our complain.
I have tray a lot but the customer care number is also not responding all the time i m traying but call is disconcting automatically. So my humble request to trai to reaolve the creatical condition of network problem as soon as possible.
Thanking you,
Your's sincerely
M. T. Vohra...
Complaint comments  Read comments Complaint category Telecommunications

Trai — pathetic network issue

 9099950480 on Dec 13, 2018
Since last 8 months I am getting network issue at Vodafone. Today I called at customer are at 198 twice, but they dont take my complaint. Many times in a day I am facing No network issue. Other operator network getting at same place but vodafone network not available at the same place. they Dont give me proper answer. I complaint at appelate desk.....
Complaint comments  Read comments Complaint category Telecommunications

Trai — vodafone has stopped services on my cell no. 9428256351

 Krunal H. Joshi on Dec 12, 2018
Sir,

I am to state that i am using vodafone sim card and my number is [protected]. Company has stopped incoming and outgoing call facility on my number and today i have compelled to recharge of rs. 35/- due to this mischief business doing by the company.

Kindly look into the matter and initiate strict action against the company at the earliest.

Thanks & regards

(H. R. Joshi)...
Complaint comments  Read comments Complaint category Telecommunications

Trai — port out from airtel

 Divyansha5799 on Dec 12, 2018
I had requested for a port out from airtel on 1st December. I was told that the sim will get deactivated within 7 days and I will be able to install the new sim card. After 7 days, when I called they told that the sim will deactivate ehen I make the payment. The payment was due on 24 th December but I was asked to pay it on 8th December without even using any data . But still i made the Payment. They so told that the sim will get deactivated at midnight after I make the payment. This did not happen then I made another call afte two days . They told me that the request has been cancelled or expired....
Complaint comments  Read comments [2]Complaint category Internet Services

Trai — my numbers are blocked

 Uday Puttappa on Dec 12, 2018
Dear team,

Below mentioned number is violated as per dnd calling. Some of measages to the customer who are intrested for renewal of motor insurance. Henceforth this kind of mistake will not happen again from my end.
Violated number [protected] - this can be deacitvate.

I want below numbers to reactivate, since these numbers are using more than 10 years in personal capcity, from this numbers i not violated any kind of trai regulations.

Post paid number :[protected]
Post paid number :[protected]
Pre paid number :[protected]
Pre...
Complaint comments  Read comments Complaint category Insurance

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