TRAI Customer Care
Telecom Regulatory Authority of India
Customer satisfaction rating: 2%
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1165
COMPLAINTS

TRAI Customer Care

Telecom Regulatory Authority of India

Address
Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
up
617
down
284

Fax:
Fax:
+91 11 2321 3294  

Customer satisfaction rating
2%
Complaints
1165
Pending
0
Resolved
27
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

TRAI Complaints & Reviews

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Trai — my number is blocked - 8902277233

 Mutyala Sankar Rao on Jun 22, 2018
Please my number is activated, l now undastand tcccp (Ndnc), please help me start the my number, this number is very important me the number is link bank's and other's documents please guide me what needs to be done so that i can get back my number as it's a very important number which i had ported from bsnl to reliance jio. Please my number is activated, please request....
Complaint comments  Read comments Complaint category Family & Relationships

Trai — number status - 9928252571

 Piyush kumar verma on Jun 17, 2018
I ported my number in reliance from airtel. Reliance is close now.
As per policies, if any number is disconnected in any operator then after 3 months of disconnection the number goes to his base operator,
My number is disconnected in reliance but still not available in airtel.
Please help on this case.

Number - [protected]
Alt number - [protected]

Regards
Piyush...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Trai — dnd

 Shashi137 on Jun 17, 2018
Dnd service is active on my idea number [protected] (Punjab), i am still receiving promotional messages from numero uno. I contacted customer executives many times but they could not sort it out. Even i received email fro idea that your request was invalid and hence closed. Please help me staying away from these irritating messages i am receiving on my number.

Regards...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Trai — my wife number is blocked [Resolved]

 cityenterprises.r on Jun 16, 2018
Hi sir and madam my wife is using a her from past 5 years
But today she got message from airtel saying her number is blocked because of ndnc
We called airtel coustmer care and told they are saying hey cant help it out
As that number my wife is given to all major contacts. Banks.in school that number is very imporant
My wife number is [protected]...
Complaint comments  Read comments Complaint category Banks

Trai — airtel mnp issue and false commitment

 Shahkaran003 on Jun 16, 2018
Dear trai,

Please interven in mnp process of airtel they give mobile network after 12 -15 hour when another subscriber vodafone disconnet its connection at 11.00pm andd airtel provide me network on my ported number another day 5.00 pm
And with out network i loose so much customers and so many important work to do via phone call.

Very pathetic service and misbehave of airtel customer care. Even cuasomer care guy is talking like no one talks.

Total waste of money.

They commited for rentel of rupees 299 for 12 months and given rentel...
Complaint comments  Read comments Complaint category Banks

Trai — meet 4 you harassment

 Jignesh Khetia on Jun 14, 2018
Dear sir,

From yesterday evening i'm getting calls and msgs from person who is registered in meet 4 u. But i have no such account and also they are talking in vulgar language.

Someone has added my number in meet 4 u without my permission. Without otp and all how they are allowing people to add number.. This is very serious issue..

Sir request you to take action on this as now i am fadeup and please help.

Thanks & regards
Jignesh...
Complaint comments  Read comments [1]Complaint category Online Dating Services

Trai — fraudulent deduction from prepaid account by jio

 Muhammed Tariq Azmi on Jun 14, 2018
It is general understanding that whether it is local, std or isd calls, billing will start only after the call is received from the other end. But in case of jio, billing of isd starts immediately after it starts ringing on the other phone.

This has not been mentioned anywhere and is against the accepted conventions and norms of the industry. Moreso, a fraudulent practice if done intentionally.

This has been informed to me after registering the complaint with jio 197....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Trai — vodafone recharge issue

 Ravi Naryani on Jun 14, 2018
Hi all i purchased a new prepaid number ([protected]) but when i am recharging from any mode the same is not recharging and balance got deducted. When i called to customer care they are saying first you go to retailer and recharge from 175 amount then you can avail the service, if i have not sufficient amount in my wallet then i cannot avail the vodafone service. This is very bad terms and conditions. Please take this complain on priority....
Complaint comments  Read comments Complaint category Telecommunications

Trai — fraud postpaid bill from vodafone

 Asif Tajammul on Jun 14, 2018
Im tajammul from karnataka state city gulbarga my cell number is [protected] i am facing problem from vodafone postpaid bill last month i have activated international roaming date may 10 morning 8 am in hyderabad airport and all procedures from vodafone i have completed and received sms from vodafone i roaming activation but vodafone as fraud company has cheating with innocent customer and sending bill with all roaming charges plz see i have sent all media files to ur officially mail i'd and take further action...
Complaint comments  Read comments Complaint category Telecommunications

Trai — unwanted messages (sms) on ) idea mobile number 9850036000

 oppl on Jun 13, 2018
We would lie to state that
1) Idea Mobile number [protected] is used by Hon. Consul of Bosnia and Herzegovina.
2) It has been observed that this mobile number is getting numerous promotional and unwanted messages (SMS).
3) We have made number of complaints with service provider Idea Cellular Ltd to stop this messages. But regrets that these messages are still been received on the above number on daily basis.
4) Enclosed herewith the screenshot for your ready reference.
5) These messages are absolutely unuseful and creating nuisance to Hon. Consul of Bosnia and Herzegovina.
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — taking out my call detail without my permission

 suresh@1111 on Jun 13, 2018
Sir,
I would like to bring you this in notice that someone has taken out all my call details of my idea no. Which is [protected] without my permission and i was unaware of all these things... I also went to your idea store to know that who is involved in all this, they refused to give that details to me. They asked me to register a complaint regarding this to you... So its my request that kindly look into the matter and do the needful as this a very serious concern for me.

Thanks
Suresh kumar...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — airtel deficient network

 Prerana Advocate on Jun 12, 2018
I was using the reliance number [protected]. when Rcom wound up i got the number port to airtel and the services became active on 24th nov, 2017. However, since then I have not been able to use the services of airtel despite having paid all my bills. First the number was not reachable most of the time. If I got any call I could not pick the call as the set would hang, which problem I never faced with Relaince. If I could pick the call the person on the other side could not hear me. I made several complaints with airtel in this regard. I had also visited their Green park New Delhi outlet where I was...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — cheating case :mnp of my mobile no 9023822386 from reliance to vodafone without my request

 Shiraz Malik on Jun 12, 2018
Hi

This is to inform that i had a reliance post paid no [protected] in the name of shiraz malik.

But it is really shocking to note that same has been changed to kritika almost 6 months back thru mnp with vodafone without any request from my side.

This is cheating and breach of trust and further disclosure of confidential information.

Kindly investigate as which agent has processed the request and terminate his services with immediate effect and also initiate legal action against him including putting him behind the bars

Also...
Complaint comments  Read comments [1]Complaint category Telecommunications

Trai — regarding airtel prepaid rs-93 recharge for 28days

 ydinesh47 on Jun 10, 2018
Dear sir,
I just spoken with airtel employee about my below complaint but they not reply properly and says you go anywhere we are not responsible.
Please look into this.

Regards
Dinesh

Ydinesh47@gmail.com>
Date: sun, 10 jun 2018, 9:03 am
Subject: complaint against your 28days rs 93 plan.
To:

Dear sir/ madam.
I recharge your below plan rs 93. For 28days but just in 10days my services is stop and showing zero balance i am using only for calling. It's pure cheating,
I want proper solution otherwise...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — no reliance jio network received on international roaming resulting in heavy business loss

 deepak bangia on Jun 9, 2018
I converted my prepaid jio no to jio postpaid because of their promise of providing cheaper international roaming rates as i had to leave for singapore on 26/05/18 and had activated international roaming thereof. On reaching the country i could not recieve any signals and wasn't able to make any calls, i had to ask for somebody's phone to contact the customer care (On 28/05/18) and they assured that the signals would be recieved within 48 hours. I recieved no signals throughout my visit till 02/06/18 for which i paid additional rs 1500 to increase the credit limit and rs 500 in total for postpaid...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — I am complaining about airtel recharge

 Farah Anjum on Jun 9, 2018
I am customer of airtel. I recharged under special offers of 498 package. But they didn't upgrade it and interacting with customer care she said that no such package is available. Moreover i was provided the service only for one day ie500 mb 100 sms and incoming in 498 rupees for one day. But 498 package is available. The screen shot i have uploaded with the mail....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Trai — unwanted calls from bajaj finserv

 ashok.v.narayanan on Jun 8, 2018
Daily i am receiving un necessary promotinal calls from bajaj finserv.. From various numbers like +[protected], +[protected], +[protected], +[protected], +[protected], +[protected] etc,..

It's totally irritates me and already activated dnc also but again and again receiving it., so my humble request to stop these type of promotinal calls pls,.....
Complaint comments  Read comments Complaint category Loans

Trai — sales and calls

 Irfanali Shaikh on Jun 8, 2018
Hi have been geting sales calls majorly from indoor for trading... every day i get near by 3 to 5 calls and even agents are also very much rude when we ask them why they have called and stop calling us... today i have received calls from capital furture financial mobile number [protected] this is the major company from where i get major calls i have never visited any of his website or call to any one... please take some relevant action.....
Complaint comments  Read comments Complaint category Stock Market

Trai — no network/network fluctuation issue past 2.4 year

 Mustakim Pathan on Jun 8, 2018
I am facing network flactuation/no network issue past 2.4 years (Indoor/outdoor) at my area (Talvali rabale navi mumbai pin 400701) and same following with airtel team, but till date i didn't got the solution also i am not getting consolidate tat from airtel end.

Past 2.4 years was completed and several time i was raise the complaint, but airtel didn't take the any action/not providing the solution.

Request you to intervene here and provide me correct solution.

Also request you to ask justification for airtel why till date not resolved the issue.
Complaint comments  Read comments Complaint category Telecommunications

Trai — airtel prepaid falsely deducting money

 hiren9999 on Jun 7, 2018
We are Airtel Mobile Consumer since more than 3 years. Of late they have started falsely deducting money from our Prepaid Number since last 3 months. We cannot recharge the number. As soon as we recharge, our amount is deducted. The Customer Care Executives are also bogus and not doing anything. Pathetic Service. Hopeless. Want Justice. [protected]. This is the Number wherein Airtel is doing such deduction in any name. Kindly help it out and an advice, do not go for Airtel....
Complaint comments  Read comments Complaint category Mobile Service Providers

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