TRAI Customer Care
Telecom Regulatory Authority of India
Customer satisfaction rating: 0%
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TRAI Customer Care

Telecom Regulatory Authority of India

Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

+91 11 2321 3294

Customer satisfaction rating
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TRAI Complaints & Reviews

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TRAI — Message is not sending

 Srini srinivasan on Apr 16, 2017
if i send message the message is not sended it shows a warning symbol
what shall i do to recover this issue
i was trying for 2 or three days but the issue is not resolved
i have complained to the customer care but they are not attending the call they are very irrresponsible and i have an issue with the educational problem
if this issue lasts long i will change my sim from vodafone...
Complaint comments  Read comments Complaint category Education

TRAI — Reliance to Reliance Jio Portal Problems

 Bindu Hardik on Apr 10, 2017
I had submitted the Unique Port in code from my Reliance Number 9342329436 to get in to Reliance Jio and the same has been processed since last 2 months but till now I have not yet been ported to Reliance Jio since last 2 months and when I approached your company to help me regarding the same, they told me to send another message and wait for another 1 week for port in to reliance Jio. Second time also I have not been treated properly and I have not got any response till today. Finally I wish to request you for the last time in the same matter failing which I may have to take strict actions against...
Complaint comments  Read comments Complaint category Mobile Handsets

TRAI — I am complaining about unauthorised activation of unwanted services

 anilghorakhal1972 on Apr 6, 2017
On 04/04/17, I received a message on my phone No.9628653052(Vodafone) that I had subscribed for some value added service for which Rs.60 has been deducted from my balance.In this context I wish to inform you that ever since i have recharged for Rs.354, I had to get such services deactivated twice and now for the third time they have done so and now i am not allowed to talk to their customer care executive. Please get the services deactivated and my money refunded.I don't need such services in future. Kindly direct them not to activate such services.It is a shear loot and if they do not stop such...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

TRAI — Recharge deception

 akul98lalit on Mar 28, 2017
I, T Srinivasu from Visakhapatnam AP holding the Mobile number 0 94922 17597 with Reliance recharged with Rs 152 through online.Amount was deducted immediately but not recharge was not done. Yesterday, I tried to locate nearest Reliance store in Visakhapatnam to enquire about and the sore is un opened.I feel it is sheer cheating .My next level of complaint goes to directly to the President of India.Why big companies (As they claim) only deceive public easily and visible action is not seen ?...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

TRAI — Not giving offer of 3 to 4 months

 sanjaya mittal on Mar 20, 2017
Sir I deposited R's.810/for super family pack for 3 months my CV no is 01517148502 in the name of Sanjay Mittal .I contact video com no313485711/15/03/17 313762733/17/03/17 got assurance your a/c will updated and got offer but all in vain and a/c is not updated and on 20/3/17 Mr Vipin refused no offer will give action against offer ads.abd not giving offers to customer after various requests....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

TRAI — Tata docomo deactivates my account

 vrbapat on Mar 13, 2017
I am a prepaid subscriber for tata docomo cell phone number 94484 92149 in bangalore. My outgoing calls and sms facility was cut off by the service provider from the morning of 24th february 2017 till date. Upon enquiry i found out that the line was blocked due to my alleged telemarketing on the phone on 23rd february without proper registration. Docomo did not give me an opportunity to explain before the line was cut off.
My call history shows only five calls on 23rd feb. I have with me a snapshot of call history. I do not know how docomo people decided about my telemarketing. It is obvious...
Complaint comments  Read comments Complaint category Telecommunications

TRAI — Fraud Calls / Illegal Use of Tata DoCoMo Phone Service

 concernedcitizen45 on Mar 8, 2017
Phishing attempts made from mobile number 9250005961, used by people claiming to be from MaxLife insurance. Abusive and rude and clearly trying to extract information about insurance policies from unsuspecting citizens. The use of the tata DoCoMo connection to commit these crimes should be grounds for investigation and disconnection of said line. These calls are regular despite my phone number having ben registered on National Do Not Disturb database....
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

TRAI — Balance deducted from my bank account but recharge was failed.

 Hemant Pachori on Mar 7, 2017
Sir, i have recharged my telenor mobile no amount of 300 on 18/02/2017 by the telenor app two times. But the trasiction was failed. And the amount of 255 deducted by my bank account twice. And neither i had recieve any talk time nor my balance. And i had made call so many times at telenor customer care and they were unable to understand my problem and they were unable to help me. So what should i do ? So please help me sir. I want to refund my 255+255=510 amount by the telenor. Reply me fast sir....
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — Please unblock my number 9136678297 or 9643622234

 AarAss Associate on Mar 4, 2017
Dear sir

I rohit, My no. 9136678297 and 9643622234 both are used for the personal calls which was I do to my family's and relatives not for the marketing calls purposes, since it blocked I faced many problems and these numbers are also present in my government forms which I was filled and currently also preparing for exam, my humble request from you please unblock my these numbers.

With regards
Complaint comments  Read comments [1]Complaint category Telecommunications

TRAI — Number blocked by TRAI

 Anilruhil on Mar 3, 2017
I got an sms from Vodfone saying that TRAI is going to shutdown my number (+91 9891852021) because i have made some promotional calls/SMS.
But i have been using my number as my personal number for years.
My number has been shutdown and i have contacted vodafone for the same but they say they cannot help in this case.
my number is : +91 9891852021
I do not know whom to contact now.
So please take some action against this regard
Complaint comments  Read comments Complaint category Telecommunications

TRAI — Irecharge 294 for unlimited local/std calls but not give fully benefit and response is poor

 Arivazhagan Sami on Feb 27, 2017
Sir i am customer of idea i am 21/2/2017 recharge 294 for unlimited local and std but not give to me this facility then 4 days continue speak but after deduction from my main balance i call customer care response from idea we have wrote terms and contion don't have give message for any about this is fully frad this place give advice for what do to sir reply earliest sir i want do somthing sir thank you...
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — My phone number 9871446741 has barred

 Krishna Gopal Mishra on Jan 27, 2017
Dear sir/madam
My phone no.9871446741 has barred without any genwin reson. No body proper communicate me from reliance communication. No body can informe me that what he will do. When ever Reliance Apllet Athourity had mail me that my services will resume till 20/01/2017 but still my phone has barred. Right now no body communicate me that what they will do
Krishna Gopal Mishra
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — Excess Billing from last 3 Months but after Complaint waived and NEXT again imposing same items in bill.

 JyotirAaditya on Jan 17, 2017
Sir, I am getting excess amount bill from last 3 Months on my Air Tel Mobile NO. 9968281185 then I did complaint their 121 Help line NO. and after that they send ed me corrected bill and I paid always before time but in present bill I got More Excess Amount Bill of Rs.1213.62 rather then previous all bill when I contacted Air Tel executive they totally refuse to correct the Bill & also fail to explain why imposed all charges upon me & what is the sources and validation of such CHARGES also.
However I want to do their Complaint to appellate authority but their r no link I found on NET and...
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — Refund of security of services closed with BSNL

 radhey shyam agrawal on Jan 5, 2017
Dear Sir,

J have got disconnected broadband services during end Aug 2016 BSNL KOTA have deposited security amount Of inr 675/- to for providing broadband services & since services were disconnected aug end BSNL is not adjusting refundable security amount so far .to my account

I have deposited my bill amount 1027/- after adjustment of security amount Rs 675 before on due date Rs 352 for the
month of DEC 2016.KOTA BSNL threatening every day by
SMS for barring landline service while no payment of BSNL
services are due.
Request kindly take...
Complaint comments  Read comments Complaint category Broadband

TRAI — Reliance data card 4g wi-pod lte vas charges debited without customer consent and waiver request

 Palaniappan Arunachalam on Dec 27, 2016
I have reliance data card 4g wi-pod lte post paid no 9380134208. Reliance operator used to activate value added service frequently without the consent of subscriber. Several times i have made a request to customer service but they did not consider my bill of oct 2016, vas has been added rs 960.21+144.03 sc tax. Further on contact from reliance customer care they have informed that vas for rs 725.02 to be waived in nov.16 bill and balance rs.379+100 delay charge to be paid by me. I had contact the customer care and request to waive entire amount because i don't give any request for vas...
Complaint comments  Read comments [2]Complaint category Broadband

TRAI — Portability from vodafone to airtel

 Raghavendra nath on Dec 5, 2016
Sir, i an RAGHAVENDRA NATH who has applied for porting my vodafone number to airtel two times.I have talked to the authorities of both airtel and vodafone regarding the portability but Vodafone care is telling we have not received any records and airtel is telling that we are not getting permissions from vodafone.They are playing games since 30 days.Therefore I am seeking your help in this regard.please kindly help me...
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — Airtel Mobile/Internet Services

 sanjivks on Nov 5, 2016
I had tried Customer Care Centre & discussed my issue related to excessive internet charges and after discussing the issue for almost 5 minutes & then he asked me to hold and then again conversion started & he was not able to resolve my query so he chose to again put me on hold & then he disconnected the line. This has happened several times. Now again u have to call & explain the same things to another CC executive. Is it possible? Why should not they call back if it was a call drop as confirmed by their head, as told to me....
Complaint comments  Read comments Complaint category Telecommunications

TRAI — After recharging the proper roaming pack, amount deducted by the Idea cellular company.

 Kumar Amit, Bhajanpura on Nov 4, 2016
I recharge my mobile with roaming pack for 14 days of Rs. 14/- on 04/10/2016 which should be completed on 17/10/2016, but company deducted roaming charges only after 10 days. When I enquire about the same through their customer care they simply stated that your recharge is only for ten days. They even not informed me about the same through any call or sms....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

TRAI — Reliance wireless cdma number, used by our company, since last 10+ years, terminated for no reason

 Simext on Oct 17, 2016
We have been using the number +91 22 3244 5899 since the past 10+ years, and services to that number has suddenly been terminated for no reason.
Since the number has been in use for the last 10+ years, it is very important for us, and the number has been published in various internet sites as the contact number for our company. This is causing a lot of problems and loss of business for our business. Who would bear the loss we are incurring?

Kindly do the needful at the earliest.

For any further communication, kindly contact the undersigned.
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

TRAI — Reliance data card disconnection

 KSVadivel on Sep 28, 2016
KS Vadivel
62, Dayalunagar Ist Street,
Kolathur, Chennai-99

Respected Sir

I was using Reliance Data card no -9380394253 for past several years
My Laptop got repaired, so I could not use the data card.
I wanted to disconnect the Reliance Data card service.

On 24.07.2016 I called Reliance customer care service and spoke to Ms. Jayapradha and requested for data card service disconnection. She registered the request and informed that the service will be disconnected
within 24 Hrs.
Again I called Reliance...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

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