TRAI Customer Care
Telecom Regulatory Authority of India
Customer satisfaction rating: 2%
Submit a Complaint

TRAI Customer Care

Telecom Regulatory Authority of India

Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

+91 11 2321 3294

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

TRAI Complaints & Reviews

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Trai — reliance postpaid payment

 Estherpaul on Sep 22, 2017
I contacted nodal as well as appellate but no solution. I made payment through credit card on march 8th, 475 rs for the mobile number. It's not updated and reversed too. I checked with bank they said reliance only have to give. Even whenever I contacted reliance they r telling complaint is closed but no solution s there again they r asking 2 days. Then ill call but am getting same answer. Kindly solve it. My number is 9360003009.

Esther Paul...
Complaint comments  Read comments [2]Complaint category Telecommunications

Trai — regarding deduction of money from my reliance no.8767875810

 Lav Kumar Ambwani on Sep 22, 2017
I am trying to contact reliance customer care since 17th September as they deducted my 40/- on 17 September 2017 and today i.e. 21st September they deducted my 100/- I want to know why I went to relaince store as well but no response from there also and 198, *333, 02230333333 this nom is also not reachable I need a solution as I have lost my 150/- and no response from reliance customer care as I tried to send the mail's also but no response since 17th and I tried to call on the above mentioned nos. But always they have a emergency issue I want to know what is the emergency issue....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Trai — disconnection of my reliance postpaid number 9555834896

 Baiju Narayan on Sep 21, 2017
Dear sir,
This is for your kind attention that i have a reliance postpaid number 9555834896. I have made request for disconnection of the same in reliance instacare app on 06/09/2017. Afterthat i have tried to contact customer care numbers but some technical problems from their end i am not able to do so. Reliance outl🤣🤣ets are also not entertaining. I have mailed appelete authority of reliance till now there is no response from their end. I have mailed trai as well.
Currently i have no dues with reliance. Last month due amount also paid.
So now you are requested to...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — problem in jio service / and problem with jio customer care

 Vishalcares on Sep 21, 2017
Complaint against: reliance jio

I've been facing problem with reliance jio service and i've made repeated complain about it to jio cc. Unfortunately, they are giving only diplomatic answer and not resolving the complain. As a last resort, i requested them to credit the number of days of service to my account for which they are not in position to fix the problem but they refuse to do that. As a last resort, i even demanded refunded of my subscription money but they even refused the same saying that they don't have a provision to refund or give credit for faulty or interrupted service....
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — removal of mobile tower situated in residential area

 bankcolonyara on Sep 20, 2017
We the residents of bank colony vishnu nagar, behind petrol pump, ara, bihar want to state that we are facing a lot of health regarding troubles due to the emission of radioactive waves from a mobile tower situated on the rooftop of a fellow resident named anupam singh, father - ram shiv singh, amidst the residential area only.
After our repeated informal attempts of requesting him to cancel the license or shut the tower down he din't agree to any of that and the tower is still running, which has hazardous effects on our health.
As a general rule mobile towers should atleast be situated...
Complaint comments  Read comments Complaint category Municipal Corporation

Trai — idea hasn't provided proper plan & service to my mob no 9604439015

 H_Ruke on Sep 19, 2017
Idea hasn't taken any action on my concern even after my intimation of raising my concern on trai.

So i am raising this complaint on trai,

I made recharge of rs 404 on 7th sept. 2017 on my mob no 9604439015 and after complaint they mention current plan as unlimited local + std calls with daily 250mins & weekly 1000 mins capping + 1 gb data / for 14 days.

While i checked before with 3 of idea customer care operators (With 2 today and 1 member on same day when i activated plan), they told me that i got 56 days umlimited calling & 1 gb data per day.
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — 4g 399 unlimited plan but charges sms and providing 3g instead of 4g, with badest network

 md haris shekh siddiqui on Sep 19, 2017
Trai online complain forum
Dear sir, i am mohammed haris sheikh, i recently ported to vodafone with 4g 399 unlimited plan, but they are proving 3g network, even 2g network. And also charges sms, which tends to make a negative balance and force me to recharge, even i already paid for such services.
Please take strict action against such vodafone (Up east) network provider, i complained to delhi and also mumbai vodafone care. But, no valid and responsible reason they have given me, but they just told me to talk to the up east vodafone.
I have visited two times to lucknow vodafone...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — poor connectivity in mobile having airtel service provider

 Neeta samtani on Sep 19, 2017
I am residing at c-105, shivalik, malviya nagar, new delhi-17 and using airtel no. 9818534040. From last 4 years, i am facing lot of difficulty due to poor connectivity/signal problem. All are complaining that my number always remain not-reachable. Due to this problem, facing embarrassment in front of my seniors/ colleagues at emergency at home also, i cannot be contacted. Constantly following-up the matter with airtel, but of no use. Not having any improvement. Request to solve / improve the situation at the earliest. For further any query alternate no. Is 9811891050....
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — quality of service provided by vodafone. on Sep 18, 2017
Dear sir/madam,

I am vodafone customer for last 12 years and using atleast 10 vodafone numbers registered on my address (Indra nagar, near adarsh nagar delhi 110033). From last one year we are facing network issues with vodafone with no service coming every time.

I have contacted vodafone customer service, nodal team and appellate team however the team is not willing to resolve. I want vodafone to fix a booster for some time and check whether the issue is resolved or not however they are clearly refusing my request. Besides of paying bills on timely basis, vodafone...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — range & internet services

 19Rajesh on Sep 18, 2017
Done recharge of 4g for rs.348 of idea for unlimited calling but since last 10 days facing issue with range & connectivity of internet.

Raised complaint on 16.09.17 @ idea customer care & they inform 45 hours to resolved the issue.

Still not resolve the issue. Have called today now they extent the deadline & saying same will resolve till 21.09.17.

Request intervention.

They charge hugh amt. From customer & provided poor & poor services....
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — airtel network & data mismatch issue

 satishthangaraj on Sep 18, 2017
Dear concern,

Since april 2017 facing network issue & data speed issue.
Escalated n number of times, name sake customer support team raise a service ticket and close the ticket by 3 days without resolving the issue.

U say that you have the world's largest 4g network even i don't think that u have the best 3g network i cannot be able to use 3g network on my cell phone then how can i use 4g. When i set to 4g all network go down

6 months paid bill without proper usage.
My number : 9844163889
Name : satish...
Complaint comments  Read comments Complaint category News & Media

Trai — getting unwanted sms from kiran motors

 suchit bhatt on Sep 18, 2017
Hello trai,
This is my last request to you as i've sent lot many screenshots in my previous complain, you've not resolved yet and i'm suffering disturbance due to your behavior towards them, your negligence towards my request/complain.

I'm sending more screenshots & re-complain against kiran motors, ahmedabad. And if they don't stop b'coz of ur inactivity, i'll law suit you not to take action against them.

My mob. No. Is 9924855624...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Trai — vodafone customer service

 Rahuul456 on Sep 18, 2017
Hello, my name is rahul tripathi. I am vodafone postpaid service user and my number is 9565110998. On aug 14, i went to vodafone store, west patel nagar and applied to switch my number from postpaid to prepaid. A service number 381615430 was given. I also paid my bill with ₹50 processing fee. From then to today i am given many service number as 383581818, 391775760. I am not told about issues regarding my application even i have provided my alternate number to them. Many customer care executives replied me unsatisfactory and never call back after promises to call back.
So, i am totally...
Complaint comments  Read comments Complaint category Telecommunications

Trai — airtel network coverage problem

 Pavan Parvatam on Sep 18, 2017
Dear sir, my name is pavan kumar from hyderabad, i am using airtel network from last 10 years, in hyderabad no network coverage, i complainted somany times but they not respond, i complainted by mail with screen shots, with airtel network i am getting too much business loss
Please solve my issue as early as possible
P. Pavan kumar
Road no 6
+91 9866328309...
Complaint comments  Read comments Complaint category Dental Services

Trai — unexpected behavior, customer care executive communicate rudely and badlyby vodafone

 vinay krishna shukla on Sep 18, 2017

I am very tired to vodafone for unexpected behavior, customer care executive communicate rudely and badly.
And your billed amount is also huge amount and unrelated. They stop the service as you want for 13-15 days, again and again after discussion.
Your commitment is meaningless because they are not doing as per discussion.
I am very very tired and frustrated to your service.

Vinay shukla
Complaint comments  Read comments Complaint category Telecommunications

Trai — reliance communication is sending additional amount in invoice

 Shashank Somesh Bhatnagar on Sep 18, 2017

My mobile number is 9024915733. I am currently receiving additional charge of rworld and mms pack. I have never activated it. However, i have discontinue the services by going to near reliance store, anyhow it was started again by the company.

I registered one complaint again it but they didn't provide any solution and service are till active.

I suggest everyone not to use reliance communication as company is going unethical business....
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — cancellation and surrender cug connection (7433884440/41/42/43/44/45)

 Abhay Praksh Natani on Sep 17, 2017
O: corporatecare.
Sent: saturday 19 august 2017, 1:16:39 pm ist
Subject: cancellation and surrender cug connection (7433884440/41/42/43/44/45) on base of false and wrong committment by your person mr. Salman khan corporate house bodakdev vastrapur ahmedabad

Dear sir
With reference to above subject as per receipt new generate cug bill against above mention no., we found as per earlier discussion with your rep. Mr. Salman khan and other lady rep. They committed my exiting no. 9825071740 & 9825037593 both tel transfer into cug connection if...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Trai — sim incoming & outgoing calls block [Resolved]

 vinothkumar raja on Sep 17, 2017
Sir iam vinothkumar my mobile number 9840704010 in this number mnp from airtel postpaid to idea prepaid that can due amount 64 rs i can pay that amount 01.09.2017 but my number will be blocked 15.09.2017 i can call customer care but not responsible answer. Till now a time can blocked my sim so i request to post complaint. Thanking you, regards vinothkumar...
Complaint comments  Read comments [2]Complaint category Airlines

Trai — stop receiving unknown sms

 Binod Agarwala on Sep 16, 2017
Ref: My mobile no.9864646035
Dear sir,
With reference to the above subject, i would request you, i want to stop unknown sms on my mobile number from following companies.
AM-DSJIPL dt:04.09.17
AM-ANGBRK dt:04.09.17
AM-WITTYT dt:05.09.17
AM-GANGRU dt:05.09.17
DZ-LNKART dt:10.09.17
HP-SHTKHN dt:11.09.17
HP-SHTKHN dt:12.09.17
HP-SHTKHN dt:14.09.17
I already registered DND on my mobile number with operator.
Sir, your early action in this regard with be highly appreciated.
Thanking you sir,

Complaint comments  Read comments Complaint category Business & Finances

Trai — my prepaid mobile no. 8010697751

 s_sharma9 on Sep 16, 2017
Dear sir

Before 10 days i have recharged rs. 154 on 12.09.2017 recharged rs.10 on 15.09.2017 i have recharge for rs.42 (Unlimited r to r pack) & rs.10 & rs.14 (Reliance sms pack) & rs.10 and on 16.09.2017 rs.10

But not able to send one sms & no talk time in my number, and i don’t know whom to contact

No customer care number assistance, nobody picking the phone.

My mobile number is - 8010697751 (Haryana) faridabad.
From reliance communication...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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