TRAI Customer Care
Telecom Regulatory Authority of India
Customer satisfaction rating: 2%
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1276
COMPLAINTS

TRAI Customer Care

Telecom Regulatory Authority of India

Address
Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
up
668
down
300

Fax:
Fax:
+91 11 2321 3294  

Customer satisfaction rating
2%
Complaints
1276
Pending
0
Resolved
29
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

TRAI Complaints & Reviews

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Trai — trai blocked my no without authentication

 mk2683 on Aug 18, 2018
Hi I got an sms from airtel saying that trai is going to shutdown my number because i have made some promotional call. I am a house wife and i have been using my number as my personal number for around 5 years. Day before Yesterday I visited army hospital for some checkup, There someone asked for my phone to make an urgent call. So I gave him my phone, He contacted on 2-3 numbers and then gave it back to me.
Fast forward, yesterday My number has been shutdown and i have even contacted airtel for the same but they say they cannot help in this case.
My number is :[protected]
I...
Complaint comments  Read comments Complaint category Telecommunications

Trai — no call service

 SATHIAN M on Aug 17, 2018
Dear sir,
regret to say that my airtel connection [protected] is not working from yesterday, as advised cust.Care i changed my sim. But again i am facing same issue and i suffering this issue very much bcas my family is effected in kerala floods.

I called and made complaint and request to solve the proble asap, but no action taken place till now.

Please do the needful.
Sathian m
[protected]...
Complaint comments  Read comments Complaint category Telecommunications

Trai — unnecessary advertisements

 Preman Unnipravan on Aug 17, 2018
Sir

I have a internet phone connection [protected] (JIO) into which unnecessary online advertisements are repeatedly coming on the screen of my Smartphone. It causes a lot of difficulties in using the phone. Sometimes the advertisements appear in the screen and will not disappear. Then, if I have to use the phone, it should be restart. Then only I can use the phone. Hence I pray this Hon'ble Authority to stop such practice of sending online commercial advertisements to my phone number as early as possible. Thank you.

Preman. U...
Complaint comments  Read comments Complaint category Online Shopping

Trai — regaining aircel mobile numbers

 Kirankumar M. on Aug 16, 2018
Dear sir/madam,

I had been using an aircel mobile number for many years, until recently when it is deactivated. I had tried to port with no success. This mobile number was used in all my apps and accounts and was shared with my friends and colleagues.
Could you please guide me and few others, who are trying to get back our phone numbers which are deactivated from aircel?...
Complaint comments  Read comments Complaint category Telecommunications

Trai — network

 प्रमोद चंद on Aug 15, 2018
Hi sir
I want complain to airtel&bsnlare both.
I have mo. No. Of both co. So that it did not solve my problem.
In a day no network then i can't talk with my family. So i requested you should punish that never become in future.
1. [protected]
2. [protected]
My address: pramod kumar chand
Vill.: sahodar
Post:dubai ki
Dis: gorakhapur, up 273413
Mo:[protected]...
Complaint comments  Read comments Complaint category Movie Rentals

Trai — new connection

 sabyasachim on Aug 15, 2018
Sir,
Last few months ago i want to buy a new connection of airtel. For this reason i have purcgased one sim. But next two to three days later he called trai cancelled your request for sim because you have already taken more than 8 sim with your document. But till now i have only five connections...
[protected], [protected], [protected], [protected], [protected]. My request is that if any other connection present in my document till now. Kindly disconnect those sims....
Complaint comments  Read comments Complaint category Telecommunications

Trai — network coverage is very very poor

 sabyasachim on Aug 15, 2018
Myself sabyasachi maity, a permanent residence of village - naichanpur, p. O - chanserpur, p. S.- tamluk, dist - purba medinipur, pin - 731653 facing a problem on vodafone network at my native place. Previously i was a customer of vodafone, now changed due to that problem. But my father is still using this network. So the communication with my family is very difficult....
Complaint comments  Read comments Complaint category Telecommunications

Trai — very poor network

 drshah1963 on Aug 15, 2018
I using vodafone card but i faceing area very poor network, i already complaint in vodafone local service center and customer care on 28 jul 2018 and they provide me complaint regestration no. [protected], but still not resolve my query complaint. Area vodafone users also facing same network problem.

Already i complaint many times but not result found, if same type of problem appears then why i using this type of service when i paid lot of money for this vodafone service

Please do needful as early as possible...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — plan change

 radheyshyam saini on Aug 14, 2018
Dear sir we r using vodafone network before few month. My plan is 299 + gst
But suddeanly vodafone are change my plan 699 +gst, without any intimate and without my permission and send invoice me 971
Invoice time period is 01-07-18 to 31-07-18
We conect the vodefone but tey r saying me invoice not change
Please solove the problem my no. Is [protected]...
Complaint comments  Read comments Complaint category Other

Trai — airtel service in pune circle for number

 PuneAirtel on Aug 14, 2018
I was using idea service for 16 years and ported my number to airtel on 6th aug. Since then i am not able to use airtel service as there is not coverage in my residence area and now i have to wait for 90 days to port out to some other service provider. Its airtel mistake that they did not do the check before porting me out

Please advise airtel to port my nubmer again to other service provider...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — no resolution provided by bharati airtel from 5 months in spite speaking every month for 5 hours

 sarjeeth on Aug 14, 2018
I had my airtel postpaid number, since i took connection i face lot of issues. I have network related issues, billing issues, my airtel app issue. So many managers i have spoken from chennai circle, karnataka, mumbai, delhi, hyderabad etc circles. Every one says it will be resolved in 24 hours etc. I have addressed so many mails also, if i call they say we dn't have access to heck mails, why there is difference in call and mail, and mail people will never call us back. Finally in the month of march 2018 i decided to leave airtel nad there promised me plan of 349 with 100rs discount nad 199 my corporate...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — reliance number 9383222220 cant change to other network

 anneedison on Aug 13, 2018
I had used [protected] from reliance. But suddenly network was droped and closed all customer cares. After i tried more then 10 times in various operators but i could not change.
This number are i have give to my entire family.
No one available from reliance to solve this problem. Please guide us who will take necessary action to get this number.
Edison [protected]...
Complaint comments  Read comments Complaint category Telecommunications

Trai — exorbitant isd call charges by airtel

 Jk21 on Aug 12, 2018
I had made isd call to australia, airtel has billed an amount of rs4680/- for 26 minutes of usage, which works out rs180/min as per their bill amount, and they are not willing to furnish the isd call rate per minute in the bill. When enquired they r giving all irrelevant answers, actual isd rate is rs 12 per minute, as informed by their customer care officer,
Lot of communication has happened by mails from me and little staff, but still they say it is correct and you have to pay the bill amount,
I want to appeal against this and file a cheating case against airtel telephone service...
Complaint comments  Read comments Complaint category Telecommunications

Trai — haras other person

 Jeet Dutta on Aug 11, 2018
Dear :
This is to inform you that i used idea post paid number which [protected] abhijeet dutta, last 2 month to til 7th augt i cant pay bill of 524 rs beacouse i was job less that time but when i visit to store regarding payment submit and hand over my number they said come on 23 rd of augst then we will submit and closed your number after that i call to customer care [protected] and share all the detail, but idea customer care not under stand my requiest and call to thirdperson means realition, and got all this number from my secure bill detail, frequiently call and haras to my relatives...
Complaint comments  Read comments [2]Complaint category Telecommunications

Trai — I want complaint of the reliance jio company

 Vinay jayswal on Aug 10, 2018
Sir my name is VINAY JAYSWAL I'm using a jio number that number is [protected] . And on my number 399 plan is active now I used outgoing call some days .after something 13 day s the jio company barred my outgoing .. so I want complaint of jio pls help me im not able to call any one for many days so please help me please take the action against jio company and activate my outgoing call.
Thanks. Contact me [protected]...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Trai — reliance jio tower installation complaint

 Verma sandeep Aashu on Aug 10, 2018
R Sir/Madam
This the complaint against Mobile tower installation in residency area. All neighbour are saying to owner of house no. 24 Mr umed singh yadav please don't install tower as house build on only 37 Gaj .But he is not agree person is saying he is taking the permission from MCF. Tower installation work on 3rd manjil which is harmful for all the neighbour s.
Request you to take the action at your end or cancel the permission for mobile tower installation.
Address is : house no 24 near Dal chand halwai Sahi gate ballabgarh (Faridabad) pin code 121004
Sir we are...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — mobile porting not being done

 Sushrut Kamath on Aug 9, 2018
Dear sir,
I have requested existing service provider vodafone to port out my number to jio on 31st july 2018.
As per extend guidelines the service provider is bound to port out the number to the requested service provider within 7 working days provided there are no outstanding dues.
Still porting not done.
You can contact me on my email id: sushrutkamath94@gmail.com.
Thanks & regards....
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — release the number as as possible

 atul12345 on Aug 8, 2018
This Mail is in note to our disconnted numbers
To,

TRIA

([protected]/[protected]/[protected]/[protected]/[protected]/[protected]) email Id excelrecruitment@hotmail.com
This mail is on Note to the disconnetion of number,
we would like to tell you details and we are suffering from last week, reason for it is our number which is in coportate plan with telecom company vodafone, has gone in DND and in temporty disconnted due to reason showing it is a telemaketing number as on that we share team vodafone all th process from which we get the lead and by through...
Complaint comments  Read comments Complaint category News & Media

Trai — regarding to bad customer support from airtel

 Harshavardhana Reddy Ajjugunti on Aug 8, 2018
Hi,

I am a. Harshavardhana reddy. I raised a so many complaints on network issue for last 10 days. But they didn't update the any improvement on my complaint whatever i raised. Every time they sent one reply for every what ever i got. Even customer support & higher officals are also unfit to solve the issue. This is the common reply for every mail whatever i sent.

{dear harshavardhan reddy,

Greetings from airtel!

This is in reference to your email regarding internet speed issues while browsing on your airtel mobile number [protected]
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — network disconnected

 vibs_rocks on Aug 8, 2018
Respected sir, my vodafone network service has been discontinued from vodafone. I have paid vodafone's bill for all months. After porting my number to airtel to vodafone, the service has been discontinued for the remaining bill. I had asked for details about airtel. But they threatened to stop numbering me. Similarly, vodafone has discontinued my service from the airtel company's request. I am looking forward to justice for you. So, please reconnect to my service again.
Name - vaibhav ramakant desai
Mail id - vaibhav8824@gmail.com
Mobile no - [protected]
Location - mumbai...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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