TRAI Customer Care
Telecom Regulatory Authority of India
Customer satisfaction rating: 2%
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1054
COMPLAINTS

TRAI Customer Care

Telecom Regulatory Authority of India

Address
Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
up
562
down
263

Fax:
Fax:
+91 11 2321 3294  

Customer satisfaction rating
2%
Complaints
1054
Pending
0
Resolved
25
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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TRAI Complaints & Reviews

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Trai — fraud by security fees...

 Verma Mobil on Apr 21, 2018
Hi this is verma enterprises.
I have a complaint against tata docomo tele.in punjab circle.
I have done distributorship with tata docomo since dec 2015 to feb 2016. After my resigning tata docomo have not given my security fees.
Tata docomo have not given my payment of rs10000/-
I have given to company my all proofs and papers for my security back but company is not giving my money back.
Pls solve this.. Thankss......
Complaint comments  Read comments [1]Complaint category Education

Trai — barred my phone number's

 Enigma International on Apr 21, 2018
Hello,

On 18th of april 2018 our 5 airtel phone number got blocked. When i contacted airtel customer care, they gave me the reason that someone made a isd call to a dnd number.

I would like you to inform you that we are manpower firm and we get list of job seeking candidate from job portals like monster. We only contact those candidate who have put up their resume on these jobs portals. Many times our indian candidates who are working in abroad regularly update their resume with their respective country phone number.

In our case one of our new employee...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — internet speed issue

 suryadevsp on Apr 20, 2018
Dear sir i am suresh s patil i have a jio sim so i have a very slow net speed so i give complent many time they are one said to me within 90 day we build a new tower in your aria but pass away 6 months but not any action by jio team. So i complent againe but they are said we solve your problem whitin 48 hour but not solve my problem my jio no is [protected]
Net speed 0.52kbps only
So please help me
Regards
Suresh s p...
Complaint comments  Read comments Complaint category Internet Services

Trai — mobile recharge

 aunker on Apr 20, 2018
Amount paid and confirmed by credit card

Mobile no. [protected]-reliance jio

Paid by credit card and confirmed by mail from carejio@jio.com

I have paid money and the same is being debited from my a/c and yet phone is not activated

I have sent several reminders at jio authorised mail id

I have also provided all relevant details of payament but every time they say wait for 24/48 hrs to resolve the issue but all the dead line had expired...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — extra bill amount from airtel

 abhilaksh on Apr 20, 2018
Sir
My self abhishek garg using mobile number of airtel company just ported few months back they had activated international roaming pack without my consent or any type of confirmation from me on telephone or any type of request, iask them to remove it and registered a complaint on 2/4/2018 after receiving of bill against reference number 84489285 but there is no solution for this plz help me to get out of this as they are not listening to me i had called them again and again but no resolution....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Trai — false commitment on port from airtel to idea by idea on mbl no 9414443710 jehanand +5nos. and 9314058244 prakash chand kumawat+5nos

 Jehanand singhani on Apr 19, 2018
. I was subscriber of airtel & port to idea on 5 march but due to false commitment I like to port immediately without waiting 3 month so please tell me how it possible & what help you provide me the reason was that they have provide me plan and advice to connect my all 6 nos.so bill will be only single of rs 240 for all mobiles & I confirm with him so many times that I have to pay only total 240+18%gst for all mbl they said ok then I be agree with them& also told my friend to convert with this subscriber so send for idea executive on his showroom & complete the formalities but they have made wrong...
Complaint comments  Read comments [2]Complaint category Business & Finances

Trai — mobile number deactivation without intimation regarding

 Neel Rn on Apr 19, 2018
Complaint regarding recover my tata gam docomo number [protected] because of following reasons
. No intimation regarding reasons of deactivation and solutions
. I am contacting customer care regularly, they or brand stores not suggested in favour of me.

Please do the needful I am facing lot of problems because of deactivation

NEELKANTH NAGARGOJE
[protected]...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Trai — mobile portability mob: 7666564632

 avel on Apr 19, 2018
We have trying to reliance mobile ([protected]) portability other network.
Upc cord generated but reliance mobile company not activate mobile code.

This mobile number use for business propose, now we are facing lot issue and also impact business.

We are request to you please help active for mobile number any network....
Complaint comments  Read comments Complaint category Telecommunications

Trai — tower installation fraud

 Satyabratamamun on Apr 19, 2018
Some one calling me & said, "you have any plot for installing airtel mobile tower". Then i said yes, i have a plot. Then frauds are talking about ploting document send through emails. Then i sent him. Then frauds are charging for noc for rs 11, 000 & trade lisence charge for rs 21, 300. So i deposit such amount in sbi karnajora branch. I check website abt installation tower procedure. Then i see there is huge difference. No comanies will taken charges for installing mobile tower. Then i shocked. Plz plz help me. I am totally trap in between mobile tower scam. Plz help me plz help me...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — complain for docomo

 Raju Dalai on Apr 18, 2018
Dear trai team,

This is to inform you that i am using one docomo number which is [protected] which is on my mom name anjali dalai yesterday i send one message regarding portability of my number but i didn't got the upc code yesterday and today i call to docomo customer care and i spoke with one lady regarding this she told me that withing 3 hours i will get the upc code already time have been crossed and at evening i call to customer care and they told me that none of request taken for this when i ask the advisor to tell the name of that lady he have disconnected the call from his...
Complaint comments  Read comments Complaint category Telecommunications

Trai — service issue of reliance big tv

 Vijay_p83 on Apr 17, 2018
Card number:[protected]
Reliance big tv number:[protected]

I have paid full subscription amt of 2 years of reliance big TV and since last 2 months i am facing broadcasting issue of all channels of Star and Colors. Every time I am getting same reply from customer center that it will resume within 3-4 days but whole 2 months gone and nothing solved and still all channels of Star and Colors are not available. i am fed-up and mentally harassed from customer center and also its services

Further since last 3 days there is signal issue and not able to see any...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Trai — a mobile tower has been put up in residential area.(house no-442 'o' block saurabh vihar badarpur-110044)

 param15 on Apr 17, 2018
Complaint against mobile tower in residential area / Badarpur

Hello,

A Mobile Tower has been put up in Residential Area.(House No-442 'O' Block Saurabh Vihar Badarpur-110044)

Here there are buildings and the area is populated. As you already know the disastrous effects of mobile radiation I hereby request to take necessary steps.

We are deeply and heavily concerned on the health and environmental issues may arise from radioactive emission from the mobile tower. As per the information gathered from the print and electronic media, a mobile...
Complaint comments  Read comments Complaint category Other

Trai — charged rent after porting from vodafone to idea network

 josenel on Apr 17, 2018
I had ported my vodafone number to idea network from 16/03/2018, my billcycle wasin vodafone every month 10th, so normaly ihave to pay the rent in prorata base from 11th march to 15th march, and i amready to pay, my plan was 349 red business unlimited with vodafone. But april 10th the vodafone generated and charged rent from 11th march to 21st march, instead of 15th march, ie six days rent they charged from me in additional. The same time i got the idea first bill i got it. They also charged me the rent from 16th march onwards, but they have the right to charge the same because i was used that network...
Complaint comments  Read comments Complaint category Other

Trai — bsnl slow speed for internet

 Roy Skaria on Apr 16, 2018
Telephone no [protected], bsnl, chelad exchange, ernakulam ssa, kerala circle. I have a broadband connection in this phone number. According to this plan i am eligible for a speed of 8 mbps. But i am getting a maximum of 1.7 mbps. Some time it will reduce to.14 mbps. As i am paying for 8 mbps i am getting much lower speed. There is ffth line very near to my place and i applauded for the same. But they are not ready to give a connection. I request you to do necessary steps to get the prescribed speed or give a connection in ffth...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Trai — refund or extend the plan validity.

 rohit demwani on Apr 14, 2018
Sir,

I would like to say that i am abhay saxena my jio no-[protected] today i have recharge own jio number @149/- from your link but automatically 3 another numbers selected. When i recharge through my debit card si i have received deduction amount 596/- so i need to my extra deduction amount in my bank account or my plan to be extend in further plan.

Dear abhay,

I understand your concern is with regards to multiple number recharges.

Please note that while the time of recharging if you do not deselect the remaining numbers and proceed...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — calls been barred. need urgent help

 Hardik Joshi888 on Apr 14, 2018
Hello,

I have just ported my number from airtel to vodafone due to unavailability of network and also ignorant attitude of airtel customer service.

I was in pondicherry, madras for one week and was not able to make calls at all. Hence after coming back to mumbai (Home) i complaint to airtel to which they did not bother to reply. After which i made a decision to move to vodafone. However, my previous bill of rs.296 is pending with airtel which i asked them to resolve my complaint and then i will pay. However, trai supported airtel in such matters and barred my calls....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Trai — i want to port within 90 days from vodafone to airtel, because of worst network of vodafone and no response for my issues.

 rishihi on Apr 14, 2018
I have ported from airtel (Pune) to vodafone (Pune). Before porting, i asked customer executive about volte service on mi note 5/moto g s plus handset. They said yes. I ported duccessfully on april 9. But along with the issue mentioned, leave about 4g. I'm getting 2g or sometime no network. Data speed is very worst. Not able to download or update apps in google play and even taking lot of time to download simple images from whatsapp msg. I complained it seriously.. They are just saying we will get back you since 5-6 days but not addressing properly. Even lot of call drops because of 2g to 3g fluctuating...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — call drop, network issue, call not connecting

 bintu issac on Apr 12, 2018
Call drop, network issue, call not connecting reported on sep 2017, to vodafone complaint center, till now there is no action taken on the complaint.

Call connecting after 5 mins, making multiple attemps.

Case details attaching here which was raised for this issue
Vodafone case number that had rasied on sep[protected]

I haf checked with other two collegue of mine and have heared the same from them. Even after mutiple followups, vodafone havenot started investigating or have not have taken any stepnto migitate the issue so far.....
Complaint comments  Read comments Complaint category Internet Services

Trai — airtel trying to convert my postpaid number to prepaid but nobody listening.

 iitspl on Apr 12, 2018
I am feeling pain and sorrow with the way airtel is now treating their
customer. Around four months back (28/11/2017) I had requested Airtel to convert my postpaid number [protected] to prepaid number. I was asked to drop NOC as well as ID proof along with request to nearest airtel showroom. I did the same and went to chakripuram airtel showroom to drop all required documents. Airtel showroom made me run for 3 days for simple work. First there excuse was Sir as your number is disconnected so right now we can not take request, first pay total amount and then once your number get activated...
Complaint comments  Read comments Complaint category Mobile Service Providers

Trai — cheating customers

 susant_a on Apr 11, 2018
Hathway broadband is cheating customers in broad daylight. The subscriber bandwidth is 50 mbps but mostly it is less than 10 mbps. Frequently connections are down. Their customer service app, which is supposed to receive customer complain is not functional. Customer care number is down most of he time. Please give a call to the nodal authority and you will se nobody is responding. No response to the mail as well.

Please ban this fraud company....
Complaint comments  Read comments Complaint category Broadband

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