[Resolved]  Trai — against videocon d2h recharge - important - query - please look into it

Address:

Bangalore - Mahalakshmi layout, 560091

Dear sir / ma'am

Client name - kiran rao. N
Cust id[protected]

Yesterday i recharged for rs. 261 in night by 8.30 p. M or so. Last month i had recharged for rs. 238, this month i wanted to add star sports kannada (Cricket world cup channel in kannada), i asked your customer care executive they told 22.40, i rounded off the amount and recharged it for rs.261/-. Then kept on waiting for 30 minutes or so thinking that the channel would get activated. Channel numbers like 651, 653, 658 are also not activated from 21/8/2019 night.

In the morning on 22/8/2019 when i switched on the tv then also it was not activated. I called customer care number [protected] then they told malayalam channel has been activated amt rs. 60/- or 59.40. Then they told introductory value combo offer pack @177, has been activated and till next one month they will not be able to do anything.

My query are;-
1) i did not tell them to activate introductory value combo offer pack @177 + malayalam channel. Then after round of calls with your customer care executives for more than one hour 30 minutes they told subscribed channels are locked. They cannot do any thing. If i want extra channels star sports kannada, channel numbers like 651, 653, 658 i should pay extra.
2) i want your company representatives to show the proof that i have orally told them to active or the company should show me that i my self have recharged from my laptop or desktop. Which i have not done.
3) i don't understand how can your representatives lock the channels without customer's consent.
4) i want star sports kannada, channel numbers like 651, 653, 658 to be activated i will not pay single rupee further. Because it it not my mistake. I have not selected channels this month.
5) your representatives are telling if customer recharges for rs.261 malayalam channel will get locked, then in that case your customer care executives should tell for what all amounts which channel will get locked.
6) mr. Ashwin - store manager gave srirampuram branch number to inform them[protected],[protected], the phone kept on ringing even after several attempts to reach them they did not pick up. They told office timing is from 9-6. I had called them by 4.00 in the evening.
7) your executives disconnect the call in between. This has happened several times.