TRAI Complaints & Reviews

As per trai regulations, consumers are allowed to select their own channels but tata sky is cheating consumers by making 100 channels as default channels and these channels cannot be removed. On adding additional channels of our choice they are increasing the network capacity fees accordingly.
I communicated with tata sky consumer service to remove fta promo channels but they replied that it cannot be removed as they are default channels. These channels include regional channels of different languages that i do not understand.

Sir according to new TRAI rule I have prepared my own pack of Rs 354 for 1 mnth including gst Airtel DTH no. Is [protected] but Airtel hav stopped my in only 18 days, when I called customer care they are telling me that I have selected their sports value pack of 575 rs which I have not opted Please look into the matter, and punish the operators for looting the people of india

Hello team,

My self dipak berva. My customer id is[protected] in vediocon d2h. They have converted my plan as per your intsrcion but in that they are charging the fees for add-ons but not allowing to view such add-ons. This is sheer fraud. Please help. They are making this practice since very long. I have complain several times but my query is not getting resolved. I am utterly disappointed with such pathetic service.

Your honorable customer,
Dipak berva

I have dth connection of videocon having cust I'd[protected]
I have selected my the channels from subscription channels list provided by videocon, after subscription I am not getting the broadcast of the channel selected by me. When tried to cal the cust care number is always busy, not rechable or on hold for hrs nobody respond to call neither they respond to complain over email. The charges are deducted daily but I am not getting to view channel.
Plz help

Mayur Panchal
[protected]
[protected]@gmail.com

As per new rules out 100 free channel 25 channels has to dd channels it is compulsory and remaining free channels i. E, 75 can be selected by our choice. But our network provider hathway network is not letting to choose free 75 channels as well as bouquet channels. They are again giving it in package for regional channels (Kannada, tamil, telugu, malayalam), english, hindi, oriya and etc.
For example if they giving kannada channels along with dd free channels and they clubbing other free channels of there choice along with some paid channels which also there choice.

Dear sir i am from nashik maharashtra we are using a cable connection of den cable. Our cable operator is arbitrary on us to take a package of chanel of their choice the pack is very costly. So they telling us to taking their package is compulsory the price of the package is 300rs and + the price of chanel which we want to see it maybe cost us to 400+450rs monthly
According to rule the basic package of 130 and choise chanels this is totally arbitrary to us.

As directed by hathaway mumbai channel (Rajesh cable ghatkopar east) selection done online. However i am not receiving channels selected. Have sent email to hathaway awaiting response. Hathaway online complaint portal is not functional and also phone lines are not being attended and thus not able to connect. My card is - vcno/mac id[protected]

Dear trai,

I am a videocon d2h user with since from last 1 & 1/2 month, i am facing n no. Of issues regarding services of videocon d2h, which includes wrong add-on activation, frequent unfair balance deductions.

They are not activating the channels that i want to, moreover there website is not working
Customer care num does not respond
Website says error every time from last 15 days
And if customer care picks up the the call once in a blue moon they say you have to update in the website, which doesnt work
Again i have complained to their email id'[protected]@d2h.com, [protected]@d2h.com, anil. [protected]@d2h.com but to which they are not replying. These kind of issues happened in the month of april also & i continued their services on their assurance of clean services in future but to my disappointment it has happened again

As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min). Sometimes call gets disconnected & they don't bother to call back. If we write email, they simply avoid to reply it.

Digital.[protected]@hathway.net dated 19/02/2019
I am a resident of Ananthnagar Phase II, Electronic City Phase 2, Bangalore-560100 having your cable TV connection through your local cable operator, Mr. Muniraj of CH Cable Network, Kammasandra, Electronic City, Bangalore-560100 since last more than 5 years. As required under new TRAI guidelines, I have submitted the details of my desired channles, on line on 15/02/2019 at about 12.35 PM. Screenshot of the confirmation list furnished by you is attached herewith.
From yesterday ( 18/02/2019) onwards, it is noticed that most of my usual channels ( pay channels) including those opted by me on 15/02/2019 has been cut off. Telephone enquiry with Mr. Muniraju ( Mobile No: [protected] / [protected]) yielded no result. When he was requested to meet me at my residence, he gave some evasive reply that those channels have been blocked from at your end.
Call to your Toll free no: was waiting for more than 10 minute which was then abruptly cut off. Direct No;[protected] was left unanswered. I tried to contact you on your mobile No:[protected] which was not answered at all. Hence this e-mail.
Please let me know, what am I supposed to do further for getting the desired chananels? Please note that in case I d not get a proper reply within 7 days, I shall be left with no other option but to obtain cable Tv connection some from source.

Thanks and with regards,

Yogeendran I P
[protected]@yahoo.co.in
[protected]
The above e-mail was also undelivered.

I have two connection with customer id[protected]. I have selected my channel pack on my both connections before. 31.01.19 and recharged the amount as videocon told me but my second connection is not working till now. Only the free channel are running on it i have talked to the executives many time but every time they told me to have some patience. 18 days have passed out no problem solved. Please do the needful.

My dishtv no.[protected]

Mob no.[protected]

Name kulwinder singh

I recharge my dishtv yesterday 590 rs.

But renewal date not extend.

Dishtv automatically activate non stop pack without our permission.

I request you please deactivate non stop pack immediately.
I call dishtv custmer care 2 tine. But they do not response.
Dishtv is fraud company.
Please solve my complaint.

श्रीमान
में अनिरुद्ध भरदुवाजन मेरे एरिया मे हर महीना दो से तीन बार 3G सर्विस नहीं रहती है वो भी तीन चार दिनों के लिए अतः आपसे निवेदन है की इसतरह
दिकत नहीं होना चाहिये कियुकी हम आप के कम्पनी पैर बहुत भीस्वास करते इस तारा का प्रॉब्लम और किसी जगा नहीं होता है सिर्फ मेरे ही एरिया मे होता है
मेरे एरिया का पिन कोड है (276121) है किरपा करके मेरे छोटे सी बात पर बिसेस धियान दे

My videocon d2h customer id is 23159248. After migration according to new trai rules, 1) d2h is showing different amount while selecting channel and submitting the same for migration. But, charging much more actually. Several complaints made by be to customer care telephonically and on e-mailed but no response.
2) d2h is making all the free channels subscription compulsory even though only dd channels are compulsory. Complaints made but no action.

Dear sir, i am client of videocon d2h consumer no. 36259020. Sir i m not getting any free channels from the broadcaster from last 10 days, every time i call, they have only one answer "we have some technical problem please call after 1 hour". I am fed of this answer. No solution has been done up to now. I have paid them fully, but not getting full channels. Kindly resolve the problem. Or otherwise i may file complaint in consumer court.

Regards

Anil kashyap

Hi, i am a customer of videocon d2h from the past 7 years. Recently i migrated to the new pack as per trai guidelines. From that day not even 1 channel is working correctly.
My customer id is 79139129. The customer service numbers provided are always busy. No one answers on email. If we do get connected to customer service then they say they have technical issues and ask to call back later.
Kindly help me resolve my issue as it has been 8 days and i still do not have any resolution. My money is getting deducted.

I am not getting the a la carte channel which i was selected on 28.01.19. Many times i called to the airtel customer care regarding this matter they did not take any action and now they charged huge amount according to airtel package rate. Airtel company is not follow the trai rules properly. My airtel customer id is [protected]

So i kindly request you please take necessary action

Dear sir from following isd calls are coming on my mobile no at odd hours
1.+[protected]
2.+[protected]
3.+[protected]

From allabove nos calls were recd @ 21.11 pm to 23.18 pm 9 times. It continuously happening since last 3 months, i have already made complaint against these numbers or additional other nos. Its not possible to give every or other day to place complaint. Please do the needful.

I have connecction of dth the provider is d2h (Earlier videocond2h) they didn't allowed to choose channel list what we want for fta as per trai freedom of choose should be given except dd channels we have to choose (Dd channels 25. Other than the dd channels) for the fta channels of 100...75 channels should be given as per our choise but they said it can't. From february 1 onwards i cant contact the customer service of my service provider (D2h) they didn't give correct package channels (Broadcoster bouqets) some channels are not given... But they deduct amount including that channnels and instead of rectifying my complaints they said "if you dont want our service you may go to others" and i asked them complaint to consumer court they said "you can" but before that i want make sure with trai pls rectify this problem and clarify the freedom of choose... Before this regulation my dth amount was low but now amount gone high and my blood pressure also... And also i cnnot contact your's contact nos also mentioned in trai website the calls says check the no you have dialled... So pls resolve my problems

I have opted for tv channels selection package as per trai rules in my videocon d2h through their official website. But they have not put those channels which i opted. Instead the old ala carte package is being continued. I was trying to contact d2h customer care since 10-12 days but they are not picking our call and also not responding to our mail. Pls take strict action regarding them.
My d2h customer id:[protected]
Contact number: [protected]

My videocon d2h ac no 40572042 and my registered name and phone no is uday patil. My email id is [protected]@gmail.com

In my d2h account, more than 220 rupees is balance available but suddenly company turn off my set top box and all channels show a message "sorry, you have insufficient balance".

I am trying from last 11 days to company but all phone no's are not in working condition, their consumer cares are not working. Even that website of company regularly showing a message after some processing that "504 gateway time out".

I am facing a clear loot from them, i have sufficient balance but i am still unable to see any channel. This is ridiculous. Please look into matter.

Hoping for the best resolution from your side...