My name is maruthi joshi i tool a nano sim on 7th oct 2017 from near by basavanagudi airtel store in bangalore. They promised me that sim will be activated with in next 4 hours which they did not adhered to.
Then i have raised complained in call center on 8th oct 2017 regarding the same they promised that it will get activated with in 24 hr. Again they failed to keep there commitment.
Again i have called to customer care on 9th oct 2017 to check the status they told clearly that it will be activated by 10.00 pm at any point of time. But again they failed to deliver. Again they are asking for another 12hr of time and asking to visit near by airtel store.
I need answer to my below questions :
1. When my nano sim will be activated?
2. Why it took these may days to activate a sim?
3. Why there was no call back to customer on the status update?
4. Why use team able to honour the commitment which they give to customer?
5. Who will be responsible for all my financial and reputation damage and who will bare it?
It should be shame on your team part to call yourself as the fastest network provider.
At least hoping for the reply to the below questions?
As per your team guidelines i have visited the srinivasa nagar airtel store (Token no 112) yesterday.
They diverted me to vijayanagar store as they do have lan facility at that point of time.
As per there direction i went to vijayanagar store (Token no 242) again they are asking for 48 hr. They have given me another new sim and told send the once again the sms on 16th oct 2017 evening.
Airtel call center do not have any clew why it is happening.
Regards,
Maruthi joshi
[protected].
Was this information helpful?
Mere No. me Kuch Rs40 Ka Balence Deduction Ho Gaya hai mera no. [protected] jo Ki BSNL Company ka Kripa Balence Refund Karwane Ka kripa kare