TRAI Complaints & Reviews

I have paid for one channel star gold select but that channel is not made available by my dth service provider videocon d2h. On talking with customer care, they told me to register a complaint where their mechanic will visit my home and charge 200 rs. How is this justified? Why should i pay for the mechanic charge? As i have already paid my subscription fees and my d2h cable is also working fine but only star gold select channel is not coming. They are also charging me that channel fee even when i asked them to stop that channel service, they denied. I want you to take a strict action against this as this is a act to loot customers.

I am customer of d2h videocon direct to home connection. My cust id is 80238974. Since 10th february, 2019 my services are disabled. I have been trying to buy subscription as per new tarrif set by trai since 30th janyary, 2019 but in vain. Service provider's website is not working properly and payment processing is not possible. When contacted their customer service number, they asked me to go through the website. Kindly register my complaint against d2h videocon and do the needful to activate my connection. I am ready to pay, however there is no valid interface available.
Regards,
Milind pradhan
[protected]

Videocon d2h is selected 100 channels mandatory. Why?
Actually customer have to select those 100 channels as per trai order. But here d2h providers are selected default 100 channels. If channels list crossed 100 we need to pay extra money as per trai order. Thats why they are giving mandatory 100 channels. And one more thing was customer care numbers of videocon are also not yet connected.

Please solve this issue.

Dear sir/madam

my airtel dth consumer id is [protected]-001 and my register mobile number is [protected], sir/madam i am paying 130+GST+extra cost for my channels which i want to see but airtel is charging 25rs extra for my choice on the name of NCF .. sir this is going to be very high price for my new pack., sir just need your help to reduce this NCF charges . as no one told us regarding these extra NCF charges that we have to pay if we chose some extra channels of our choice

Respected team trai, sir mene 26.10.18 ko airtel dth company se ek saal ka new connection liya tha jiska naam fta hd h sir mene ek saal ka pack liya tha or 2800 rupey diye they. Ab airtel ne mere sare channel closed kar diye hai or amount bhi refund nhi kar rhe or na hi channel open kar rhe hai. Plz sir action against airtel. Thank you mohammad imran.

Myself vijayendra kamath videocon d2h id.[protected] had paid for selected channels as per trai orders. The customer care contact number is firstly not responding. Even if you succeed the representative do not reply to solve my problem. I am really sorry to say, that there is no one to control their irregular activities. I had recharged for selected channels which included sony set hd. This channel is not shown irrespective of my repeated requests. They just dont solved the problem, on the top they just disconnect the phone.
I am really sorry. No body has the control on these service providers.
I will be forced to switch to tatasky. But is this the solution.
I hope you can do the needful and i can watch my favorite "sony set hd" channel.

Even though channel choice list was submitted to lco the following pack was loaded against my card. Details given below :
Vc no [protected]
Account status : active
Subscriber id 15634808
User name : sudeshna bose
Renewal date
[protected]
Your current packages

Sr no package/channel name packcode billing cycle package
1 popular-bengali snl kol-1 30781 30 days dpo pack

Package start date package price
[protected] 61.86
Unique channel count 106
Sub-total 61.86
Network capacity fees 150
Gst 18 % 38.13
Total package price 249.99
Online modification is also dsabled. Screenshot attached.
Modify your existing pack

Popular-bengali snl kol-1 30781 30 days dpo pack 31-jan-2019 61.86

* package/channel can be deleted after 30 days from the package start date.
Add a new dpo / broadcaster / ala carte pack
Kindly take necessary action.

I am having videocon d2h connection customer id 75158249 they are providing me any channels after 1st february 2019 and they are charging unnecessary charges on my account and suddenly they have activate my different olan without my concern of rs615which is very high every i call them they have same answer our sytem are not working and when we are trying to do from d2h indinity app we are not getting a plan selection page please please help me till yestrday i have rs 130 on my account but now its zero kindly look into matter trai this people they are taking advantage of consumer. When i told them to forward a compain against this they are saying they cannot take a complaint i have to call them every day atleast 50 times then call are getting connected to them after that same answer there system are not working videocon d2h are harassing us and my daughter is crying a lot for cartoon channels please help me as repected citizen of india. They are spoiling trai name also because people are thinking after trai rule came all this things are happening but as we are educate we know this videocon d2h people they are doing all this thing
Kindly look into matter and please mail me ur valuable response on [protected]@gmail.com or [protected] my contact number

As per your rules it is only mandatory to subscribe 26 dd channels, but videocon d2h is forcing to take all the 100 free to air to subscribe, and if i take bouquet they charge for additional channels beyond 100 free to air which 20 rupees for 25 channels.
Their customer care says that they are migrating for that since last 2 days.

Please do the needful in this regard and take action as soon as possible.

Thanking you..

Compliant against tata sky:
Due to trai new rule the consumer has the freedom to choose the channels he likes but but the service provider (Tata sky) has increase the multi tv subscription by three times.
I use to pay rs. 250/- per month for a second tv connection. Now i have been billed for rs.700/- per month for second tv subscription. Unfortunately i am thinking to remove one connection and only keep one subscription for my parents.

Trai has to intervene so that the service providers stop bullying the consumers secondly there is a monopolistic approach by service provider on multi tv subscription pricing.

My dth service provider (Videocon d2h) is not allowing to choose first 100 channel as per my choice. They ask to select paid channels and give extra network capacity fee for those channels. They say that 180 channels are mandatory as per trai new regulation. If you want to choose paid channels you have to select it out of the first 100 vhannels. So please help me to choose my pack.

Dear team as checked in news, (Trai) has clarified that the network capacity fee (Ncf) is not mandatory for subscribers who own more than one tv connection in a household. However airtel dth still charging the ncf on both connection. I did sent the mail to airtel customer care to waive off the ncf fees on my second connection. But not getting respond on this. Please help me on this.

Regards
Nishant manhotra

Hi my name is honey nath i m living in delhi as per new rules from trai i try to make my own plan in videocon d2h. If i am right then as per new rules in 130 rs we got 100 channels slot from our service provider in which 25 channels from dd network are mandatory but we can chose other 75 channels by ourselves but service providing co. Videocon d2h do not let me do that they force me to take 100 free to air channels as mandatory which are suggested by them so that i have to buy another 25 channels slot from them to add my favorite channels. If reason behind trai's new rule is to give rights to consumer to chose what to see and what not to see then this is totally violation of law please do the need full action as soon as possible.

I recharge my videocon dth id:[protected] on 9 february 2019 and call to customer care more than 50 times for package selection but no call is connected, also i try through website for package selection but i can't open videocon my dth id. And at the midnight i visit site and finally select package but package is not activated upto today and every day amount is deducted from my account balance without any service provide by videocon dth service provider.

Finally i connect customer care but also they say that server is down and disconnect call without any solution.

So do needful for this.

Because any service i got everyday my balance is deducted.

My airtel dth no [protected]-001.
Air tel forec to recharge me minimum charge rs 165 on 4 th feb. And ask me to choose my pack. But i didnot chooed any pack. Becuse i want to keep basic pack untill i prepare my pack. But air tel dth disconnected my all free services. And asking for more recharge to resume service
Pleaae do needfull action
Firoz ashraf
Mob [protected]
[protected]@gmail.com

The ncf is too high and the number of channels offered with this ncf is 100.

Please consider the case of a subscriber who wants to watch only the 25 mandatory channels. He still has to pay 153 rs. This is a very huge amount.

Please consider the case of a normal regional channels watcher. Assume that he wants to watch only 10 channels. (Assume that the average of all the channels is 10 rs).

So in effect, he has to pay 253 rs for 25 + 10 channels. This is a very huge amount for a common man.

Hi my subscriber id [protected] of tatasky, i have renewed by packs as per the trai guidelines including free channels, i have been trying to reach the customer care and even if i am able to connect, they have no status update on the free channel. And its very painful wait, even to get connected to customer care or get their call back.

When we not getting any additional free paid channels, unless you pay for it. But why are we not getting the 100 free channels which we have selected.

My siti cable provider does not allow me to choose the free channels of my choice,
He said you have to select the channels which he wants to give, then where's freedom to choose the channels which are free to air. I want to select 80 channels free to air and 20 pay channels, but my siti cable provider said i have to select his 100 free to air channels then pay channels.
I want to select my channels through trai, please help me.

I have videocon d2h connection with multi room connection and my subscription was valid till 10/2/19. For recharging they are not accepting my modified plan. Their website is not allowing to select free channel and web site is getting timed out customer care service is at all not helpful. Now i am not getting any channel on my tv and not getting any assistance from operator. Until & unless they accept my plan i can not recharge also. Please take action against videocon d2h. My operating id is[protected]

I'm a dishtv subscriber since 12 years, located in irinjalakuda, thrissur dt. Kerala, subscription no. [protected] and registered mobile number [protected]. Been in touch with dishtv more than 45 days in apprehension of the new tariff and the status of my existing plan, which is valid till 20th february 2019. I was told that no need to worry about the continuity and the timely help will be served.

15 days back i even registered on the new package - star tv / asianet with add-on 4 kids channels and two infotainment channels - animal planet & national geography wild.

Since yesterday, 10th february 2019, all pay-channels are discontinued. Been contacting dishtv every often for rectifications. Responses are disatisfactory. One customer care executive commented that i will have to wait till 20th february for registration of new package, till then, i will have to contend myself with free channels.

Even today morning since 7.00am, i have visited their website and registered for basic package and add-ons. Result is frustrating.

Please intervene for remedies.

Eladath suseelkumar