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TRAI Complaints & Reviews

www.trai.gov.in

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Updated: Aug 20, 2025

Complaints 4700

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480

Unresolved

4220

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TRAI reviews & complaints page 134

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Address: 110032

Hi my name is honey nath i m living in delhi as per new rules from trai i try to make my own plan in videocon d2h. If i am right then as per new rules in 130 rs we got 100 channels slot from our service provider in which 25 channels from dd network are mandatory but we can chose other 75 channels by ourselves but service providing co. Videocon d2h do not let me do that they force me to take 100 free to air channels as mandatory which are suggested by them so that i have to buy another 25 channels slot from them to add my favorite channels. If reason behind trai's new rule is to give rights to consumer to chose what to see and what not to see then this is totally violation of law please do the need full action as soon as possible.

TRAI customer support has been notified about the posted complaint.

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S

skiruthika2012

from Chennai, Tamil Nadu

Feb 11, 2019

Dear sir

Please reconsider channels payment hike. It was affect to middle class people
Even every channels getting more profits from advt then why they need to pay them channels.

You tube videos earning more money from advt not from subscriber.

Kindly take further steps for payment channels

H

H.R. Thakur

from Gagret, Himachal Pradesh

Feb 11, 2019

Hello TRAI..
Please provide your calling no...

J

Jayanta Ghosh Dastidar

from Kolkata, West Bengal

Feb 11, 2019

DTH operator Airtel after paying all money, they are unable to show us channels, for last 3 daysthey said it will take anotger 5-6 days.
Kindly see tge matter from yoyr end

Jayanra Ghosh Dastidar
Mobile no. [protected]
Airtell DTH No. [protected]

R

Rudradip Acharjee

from Barddhaman, West Bengal

Feb 11, 2019

After implement the new tariff, cable tv fully change the package without my choice, i am not showing my favorite channels before 72hrs and above. Cable operator not receiving the ph call. Very disappointed. Waiting your response.

B

Barathi K

from Chennai, Tamil Nadu

Feb 12, 2019

I am from Tamilnadu, Here, We are paying for TN government cable tv Rs.150 and Rs.200 (two package) covering all channels. But at present Minimum Rs. 150 .. We dont know how far benefited TN people these new tariff ...

We strongly believe and tell, this is for only created for some one benefit not peoples particularly Tamil nadu...

M

manjeet burnwal

from Mudigere, Karnataka

Feb 12, 2019

I am not able to select channels on their website according to the TRAI order. Videocon d2h website doesn't load once the order was passed. Earlier to this I have complained to the Videocon Customer Service Representative, they are unresponsive.

K

Kullayappa Dudekula

from Hyderabad, Telangana

Feb 12, 2019

Respected dignitary, i have lost my phone bearing mobile no. [protected]. i have approached airtel, idea, jio offices, but they are unable to provide my number. kindly allot me my old number as this number is linked to my PF and other bank account details. for communication call me [protected]

Kullayappa Dudekula's reply, Feb 1, 2019

old number requirement

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Address: Junagadh, Gujarat

I recharge my videocon dth id:[protected] on 9 february 2019 and call to customer care more than 50 times for package selection but no call is connected, also i try through website for package selection but i can't open videocon my dth id. And at the midnight i visit site and finally select package but package is not activated upto today and every day amount is deducted from my account balance without any service provide by videocon dth service provider.

Finally i connect customer care but also they say that server is down and disconnect call without any solution.

So do needful for this.

Because any service i got everyday my balance is deducted.

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Address: Ranchi, Jharkhand, 834006

My airtel dth no [protected]-001.
Air tel forec to recharge me minimum charge rs 165 on 4 th feb. And ask me to choose my pack. But i didnot chooed any pack. Becuse i want to keep basic pack untill i prepare my pack. But air tel dth disconnected my all free services. And asking for more recharge to resume service
Pleaae do needfull action
Firoz ashraf
Mob [protected]
[protected]@gmail.com

+1 photos

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The ncf is too high and the number of channels offered with this ncf is 100.

Please consider the case of a subscriber who wants to watch only the 25 mandatory channels. He still has to pay 153 rs. This is a very huge amount.

Please consider the case of a normal regional channels watcher. Assume that he wants to watch only 10 channels. (Assume that the average of all the channels is 10 rs).

So in effect, he has to pay 253 rs for 25 + 10 channels. This is a very huge amount for a common man.

TRAI customer support has been notified about the posted complaint.

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M

Mohit Kumar PYS

from Noida, Uttar Pradesh

Feb 11, 2019

No Active my DTH New Plan 998 Select 99 Channel and Pay 319 Rs date 4 Feb 19 for Airtel Money and 12150 call Consumer care inform me Active 7 Feb 19 pl quick and necessary action and report forward what action have been taken.
Thanks

Mohit kumar

regarding new ncf - Comment #3348116 - Image #0

N

nidhvyas

from Noida, Uttar Pradesh

Feb 11, 2019

My D2H is registered with [protected] as my phone number i recharged on 15 jan and they had stopped my services and now customer care number not able to connect.
videcon not responding, making fool of consumers.

G

G Venkata Ramana

from Ahmedabad, Gujarat

Feb 12, 2019

Present Tata sky charges for our DTH rs269pm new charges rs382 for same paks. Rs 152 charges as internet charges what is this? Can anybody help? How trai intervention has helped consumers?

G Venkata Ramana's reply, Feb 4, 2019

Why new internet charges are being levied upon consumers?

S

Sunil urane

from Chennai, Tamil Nadu

Feb 12, 2019

Channel choice is consumer side then why we pay minimum 154 rs for non viewing channels
This rule is very nonsense

H

Hash Tag

from Ranaghat, West Bengal

Feb 12, 2019

JIO is taking full recharge amount but their network coverage is not satisfactory.

P

Pappi Ram

from Hansi, Haryana

Feb 12, 2019

New Niyam Ke Hisab Se Operator Apni Man Marji Kar Rahe Ye Customers Ke Sath Wrong Ho Raha Hai

D

Deepak Manwani

from Bhopal, Madhya Pradesh

Feb 12, 2019

I am user of videocon d2h, my customer Id is[protected]. I have selected channel as per new traI rules but operator not giving me channels which I selected. I have called d2h customer care many times.

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Address: Mumbai City, Maharashtra, 500076

Hi my subscriber id [protected] of tatasky, i have renewed by packs as per the trai guidelines including free channels, i have been trying to reach the customer care and even if i am able to connect, they have no status update on the free channel. And its very painful wait, even to get connected to customer care or get their call back.

When we not getting any additional free paid channels, unless you pay for it. But why are we not getting the 100 free channels which we have selected.

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Address: Hisar, Haryana, 125001

My siti cable provider does not allow me to choose the free channels of my choice,
He said you have to select the channels which he wants to give, then where's freedom to choose the channels which are free to air. I want to select 80 channels free to air and 20 pay channels, but my siti cable provider said i have to select his 100 free to air channels then pay channels.
I want to select my channels through trai, please help me.

TRAI customer support has been notified about the posted complaint.

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M

Mehul R Nandvana

from Ahmedabad, Gujarat

Feb 11, 2019

Dear Sir
My side Airtel Package Select after Wrong Didect Charge My side call 12150 Not Support Airtel Digital Customer Care Office Mohit Vala Is Talk Whery bed And I Not Happy Still My Digital TV Package Not Solutions Given Airtel Dth My Currently Package 296 Rupees And Daily my Account Wrong Didect balance 14 Rupees

free to air channels - Comment #3347981 - Image #0

free to air channels - Comment #3347981 - Image #1

A

Amit Gor

from Mumbai, Maharashtra

Feb 11, 2019

My Videocon D2H customer ID Is 80461206 on the name of Amit Got .My D2H account Balance Is 581 and Due date is 17/04/2019 But we are not showing any Chanel for last 3hrs and not connected to any customer service pls solve my problem

free to air channels - Comment #3348005 - Image #0

free to air channels - Comment #3348005 - Image #1

B

BAHURAN JHA

from Delhi, Delhi

Feb 11, 2019

Sir My name is Randheer and my VC.no.[protected] airtel mob.no.[protected].I want only free to air channel subscribe.but sir not response and deny.

E

epauldurai

from Chennai, Tamil Nadu

Feb 12, 2019

I have recharged Rs.410 on 17-01-19 for my airtel dth id no. [protected]-001 and the validity is 20-02-19.But without any information airtel dth have blocked lot of channels even though Rs.227 is available in my account . Kindly do the needful.

P

PRAKASH ANGADI

from Badlapur, Maharashtra

Feb 12, 2019

Sir I m dish tv customer i want to add my favorite FTA channels but it's not possible when complain to customer care they told me that u can't add any channels to base pack, u will only get what we decided...
Sir I want to add all kannada n marathi F2A channels to my base pack..
So plz help me on this matter...

V

visha71

from Dehra Dun, Uttarakhand

Feb 12, 2019

While booking the dth connection Independent TV promised to provide 24 HD channels but now they are providing only 8 HD channels. They have suddenly removed SET, STAR SPORTS etc from their HD bouquet. Already complained to their call center but they have refused to provide the docket number to my complain.

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Address: 500015

I have videocon d2h connection with multi room connection and my subscription was valid till 10/2/19. For recharging they are not accepting my modified plan. Their website is not allowing to select free channel and web site is getting timed out customer care service is at all not helpful. Now i am not getting any channel on my tv and not getting any assistance from operator. Until & unless they accept my plan i can not recharge also. Please take action against videocon d2h. My operating id is[protected]

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Address: Gautam Buddh Nagar, Uttar Pradesh, 680688

I'm a dishtv subscriber since 12 years, located in irinjalakuda, thrissur dt. Kerala, subscription no. [protected] and registered mobile number [protected]. Been in touch with dishtv more than 45 days in apprehension of the new tariff and the status of my existing plan, which is valid till 20th february 2019. I was told that no need to worry about the continuity and the timely help will be served.

15 days back i even registered on the new package - star tv / asianet with add-on 4 kids channels and two infotainment channels - animal planet & national geography wild.

Since yesterday, 10th february 2019, all pay-channels are discontinued. Been contacting dishtv every often for rectifications. Responses are disatisfactory. One customer care executive commented that i will have to wait till 20th february for registration of new package, till then, i will have to contend myself with free channels.

Even today morning since 7.00am, i have visited their website and registered for basic package and add-ons. Result is frustrating.

Please intervene for remedies.

Eladath suseelkumar

TRAI customer support has been notified about the posted complaint.

Feb 11, 2019

Updated by suseelkumar eladath I'm a DISHTV subscriber since 12 years, located in Irinjalakuda, Thrissur Dt. Kerala, subscription No. [protected] and registered mobile number [protected]. Been in touch with DISHTV more than 45 days in apprehension of the new tariff and the status of my existing plan, which is valid till 20th February 2019. I was told that no need to worry about the continuity and the timely help will be served.

15 days back I even registered on the new package - Star TV / Asianet with add-on 4 kids channels and two infotainment channels - Animal Planet & National Geography wild.

Since yesterday, 10th February 2019, all pay-channels are discontinued. Been contacting DishTV every often for rectifications. Responses are disatisfactory. One customer care executive commented that I will have to wait till 20th February for registration of new package, till then, I will have to contend myself with free channels.

Even today morning since 7.00am, I have visited their website and registered for basic package and add-ons. Result is frustrating.

Please intervene for remedies.

Eladath Suseelkuma

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DishTV Customer Care

from Delhi, Delhi

Feb 14, 2019

Dear Eladath,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

DishTV Customer Care

from Delhi, Delhi

Feb 22, 2019

Dear Eladath,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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Address: Raigad, Maharashtra, 410210

I got connection on 3.6.2018 for non stop 3 year for rs 1279 and again i activated three channels sony ten 1, disny intenaional and flowers tv for the total rs 1080 5.6.2108 for one year total amount paid of rs 2359.
Yesterday i call the customer care to esquire the details for showing they charge rs 190 for one month. Sir dish tv got money for three year why they charging me for every month and they said the charges for pay channels also continue with the old rate please look the matter for consumer request
My cv no [protected]
Sanil kumar nair
[protected]

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Cable operator does not give freedom to customer to select channels they divided the fixed no. Of channels in 6 different categories customer are only select only pack which is selected by cable operator not by consumer. They have minimum 270 pack and maximum 520 pack. That is not affordable for consumer. These companies are charges this pack like eg-den, hathway etc. And dth service providers are charges 18℅gst extra tax. For paying the price of channel. Plz reduces this types of charges and make affordable or all users.

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A

alpesh rathod

from Surat, Gujarat

Feb 11, 2019

I already selected my package 3 days before than after today in my TV not seen any Chanel
My ID [protected]
Alpesh Rathod
I want Chanel number
313 Aaj tak
Abp news
584 Cnbc bazaar at Gujarati

U

Ushithwa Raman

from Chennai, Tamil Nadu

Feb 11, 2019

My customer id is[protected]. For the past 3 days i am not able to choose my pack through their help line no., website, mobile app. they are cheating. not customer care number is working. very poor compliance. pl take action

N

Naveen Kumar M swaraj

from Harihar, Karnataka

Feb 11, 2019

The oparators are create packages with unwanted channels
Its costlier than previous packs. Now we facing costlier pack
Before the ruling of pay what you see

उ

उदय

from Delhi, Delhi

Feb 11, 2019

I am the customer of videocon d2h my Customer ID is 54060602 and RTN is [protected], Due to very bad service i am unable to login and so I can not choose my pack. I have demanded Marathi regional pack but they have not provided. completely disappointing service by service provider. Customer care not responding .

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Address: 560062

Videocon d2h has completely stopped services from past 3 days and i have sufficient balance nearly 500 rs in my account. I was trying to choose channels based on new trai norm and videocon was not allowing me to save my selection in website. I immediately reported this to videocon customer service and they were reluctant to help me on this and said they have no information on this. Now, they have completely stopped service and their app, website and phone lines are dead. There is complete black out and they are not ready to admit that there is an issue.

Somehow i got a call back from customer care and that person behaves as everything going smoothly and no problem with their service.
These company is harassing customers and not providing service. Trai please intervene. We need our money back.

TRAI customer support has been notified about the posted complaint.

Feb 11, 2019

Updated by vadirajgr1984 Why is this resolved? Problem is still there!!!

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M

meenal sk

from Arani, Tamil Nadu

Feb 11, 2019

Sun DTH base pack channel choice' not available Tamil Nadu customer no need Bengali assam, nepali.marathi.odissa channel around 50 channels.if I select what I need then I can add my choice of pay channel.carriage fee will not be high

videocon d2h stopped service - Comment #3347997 - Image #0

S

Sridharlulu

from Mumbai, Maharashtra

Feb 11, 2019

Dear sir/madam,

I am booked Videocon d2h connection on 06/Feb, . I called many times to subscribe channel but am not able to success, always I get answer from call centre call after 30 minutes, I booked d2h here in Kalyan Maharashtra but my call always going to odisha bhubsneswar, I don't known why? Please look this matter.

videocon d2h stopped service - Comment #3348121 - Image #0

videocon d2h stopped service - Comment #3348121 - Image #1

F

Flashamol

from Pune, Maharashtra

Feb 11, 2019

As on 31st Jan 2019 I have rs.200 balance and after new trai implementation the balance is showing near rs.118.
My V C no. [protected]

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Address: 560100

Dear sir,

I would like to bring this to your notice that, no one from videocond2h user able to select their own basic package and none of the basic package can be able to modify. Videocond2h has not provided the facility to delete or add basic free package and they have not brought the facility to make payment of trai package.

Please look into the issues, as they already blocked many channels and we are a viewer not to see the channels from 1 week.

Regards
Srikanth

TRAI customer support has been notified about the posted complaint.

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Address: Mohali, Punjab

I was booked a connection in reliance big tv on 05 mar 18 vide booking id 14504949, (Registered no[protected]) connection installation time was given 30 to 45 days as per the terms and conditions. But till date (11 fab 19) my connection has not installed. I was contacted many time on toll free number, that is given in reliance big tv website but no satisfied reply was given by them. I have deposited my money (Rs 499) and also wasted my time.
Please help me

+1 photos

Feb 14, 2019

Complaint marked as Resolved

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Sir,

I tried to choose first 100 channels of my own but it is fixed and deactivated by videocon d2h. They have chosen the 100 fta channels but have no option to choose by customer. Please resolve this issue at the earliest.

I tried from 02.02.2019 to choose channels through videocon d2h web site and also by phone but it was of no use. The access to through telephones have block above said date to 11.02.2019. From 11.02.2019 access to customer care phones are available but trying to contact they says the cannt view customers status call after one hour. When i called after one hour they repeated the same words. I tried for about five times on 11.02.2019 and also tried on 12.02.2019. But no use.

While in their website (Videocon d2h) bst channels are fixed by d2h and not able to choose by customers.

Dear trai please this problem so customers can save money.

TRAI customer support has been notified about the posted complaint.

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K

Kuntal H

from Kolkata, West Bengal

Feb 14, 2019

I am also facing same issue regarding freezing 100 fra channel in videocon d2h. Also, very very poor website performance and customer care also couldn't be connected (you have to try continuously about 10-15 times at least, then also connection could not be made), it seems they are doing it on purpose to make us choose as per their combo

Please intervene immediately

B

[email protected]

Mar 11, 2019

I also have similar problem.
Pl update status of complaint. The basic essence of TRAI regulation is not met due to this type of compulsion in channel selection.

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Address: Bhavnagar, Gujarat, 364001

I am Chirav Chavda from Bhavnagar, Gujarat. We are using Videocon D2h Connection since last 6 years. Now as per TRAI's new rules and regulations regarding Cable TV & D2h Channels service, I have requested Videocon D2h to allow us to watch only those channels which I have subscribed and created on my won pack on their website. I have also sent them email and informed them to please show only those channels which I have made list and sent them. But despite my several requests on their website, consumer service center number and by email, they have refused to do so and continue to show their own made channels pack.

Second I can not contact them on their contact numbers since last week. Also they have not informed me by anyway that they are going to change channel packs. I have already paid yearly subscription pack's amount.

There is no option to contact them and inform them about this.

I have attached a list of my preferential channel's list including GST for your reference.

Please do needful as earliest.

With regards,

Chirav

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Address: 313002

Dear Sirs,
I request TRAI to investigate & stop Day Light Loot & Robbery by DishTV by charging monthly fee to record any TV show using more expensive Recordable Set Up Box provided by DishTV.
Once any consumer has purchased more expensive Set Up Box to record any TV show already included in his/her package it is up to the consumer to watch the show live or record it to watch the same later at more convenient time.
If consumer is recording any show DishTV is not incurring additional efforts and or expenses. Vice Versa if the consumer does not record DishTV does not save any efforts or expenses.
Please clarify why Dish TV is getting away with this Day Light Loot & Robbery?
Best Regards,
Dinesh Chandra Sharma
Dish TV VC No. [protected]

TRAI customer support has been notified about the posted complaint.

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DishTV Customer Care

from Delhi, Delhi

Feb 12, 2019

Dear Dinesh,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

DishTV Customer Care

from Delhi, Delhi

Feb 20, 2019

Dear Dinesh,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

Dinesh875's [Complaint's author] reply, Dec 6, 2021

In utter disappointment, I have already Black Listed Dish T.V. & made a resolution not to renew my membership with DishTV

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Address: Lucknow, Uttar Pradesh, 226022

I am a customer of Videocon d2h. The service Provider is providing 100 Free to Air Channels which includes Bengali, Assamse and many other Regional Language Channel. I am not interested in opting for many of the Regional Language Channels and II want some other Free to Air Channels included in the llist but they have told that you can the 100 Free Channels are Fixed and the consumer cannot alter. This is against the norms.
Please direct the concerned to allow the consumers to Select the Free to Air Channels

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Address: Ahmedabad, Gujarat, 380006

I am GTPL Cable Consumer, As per new trai rule freedom to choose desired 100 SD Channels within network capacity, The desired channels could be in a-la-cart, FTA or Pay Or bouquet, But GTPL NOT ALLOWED CHOOSE THIS CHANNEL, he has said compalsary all 100 channal FTA, Consumer NOT FREEDEM CHOOSE ANY PAY CHANNAEL WITHIN NCF, Consumer Choose any pay channal extra his TAKE more NCF CHARGES .

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K

Kris Panchal

from Palitana, Gujarat

Feb 11, 2019

Pls take the action against GTPL cable operator in Ahmedabad. as per law.

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Address: New Delhi, Delhi, 110081

Dear sir

I have complaint regarding videocon d2h login problem we are not able to choose my pack plan because I am unable to login with d2h. I have complaint regarding login problem but they not responding and not reply

cust. Id 89353015

Please solve it as soon as so can I login my account to choose my best pack plan according by trai rules.

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Address: Kolkata, West Bengal, 700074

Star packages is ₹49 as told by TRAI, but these guys are still taking individual channel charges which is quite costly for normal people and also deceiving the one who are unaware. When I told them these individual charges don't apply anymore, they said GTPL charges this way, nothing to be done. Pincode - 700074, service provider - GTPL KCBPL. So please help us regarding this.

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