Trai — cable connection recharge not done

Address:

Karauli, Rajasthan, 322252

HI Team,


This is regarding cable connection on number [protected], Card number [protected], service provider ABVTC.

Cable operator name details are as following:

“Jay shree Ganesh Cable TV network

Main chauraha, Station Road, Suroth

Hindaun City, (Karauli) - 322251”

This operator has taken advance from us from date 31.03.2019 to 30.04.2020. Attached is receipt for the same.

Complaint : This has been more than 5 days and no channel is coming in our connection. We have tried calling given numbers but no one is responding and sometimes they say that recharge will be done in some time.

This connection for retired couple and it is very difficult for them to call these numbers and getting the issue resolved. No one is entertaining them in this issue.

This is harassment of mental peace and violation of consumer rights. Please take necessary action on this and provide your escalation matrix as well.

Thanks you!!