Trai — channel not activated

Address:

411062

Channel activation
Sir,
I am a d2h customer since many years. My i'd is[protected]
Contact number-[protected]

New channel pack was created before feb and submitted through their website. Sr. No.[protected]
However the same has not activated by them inspite of numerous complaints. My balance amount is being deducted by d2h as per previous higher pack which is totally against ethics.
Before feb due date is 26feb and now its showing 20feb,

Now they are not picking up the calls. Call got disconnect automatically, calling from 2 days, call connected 2 times but they told to callback after 2 hour because system is down. Please help.