Trai — complaint against idea for undue billing and misbehaviour

Address:

Aligarh, Uttar Pradesh, 202001

This is to bring to notice that i have been charged for isd call twice in last two months. I am idea customer since year 2000 and cell number [protected]. When i raised my objection last to last month charges were reversed. But i was charged again with isd charge this month as well. Let me also highlight that i do not have isd facility enabled in my phone. When i called customer care, executive was very impolite and misbehaved in place trying to understand why this is constantly happening and try to find a solution so that it does not get repeated again.