Trai — Complaint against jio network

From yesterday on 28th feb 2022i am facing network issue in jio. I contacted with customer care many times.But still after 48 hrs they are saying so many customer using net in your area for that the problem is coming.
But i am using the 4g by paying to jio.Who will compensate me in this case and how much time i get the resolution??
from customer care they are saying within 1-2 weeks it may resolve.But it is not tolerable at all.Please help me to get proper resolution.