Trai — complaint on videocon d2h for fake commitment and bad service

bikashd2h

from Hyderabad, Telangana

Address:

500018

Hello There,
I am a videocon D2H customer with consumer id[protected] from Hyderabad. I have been complaining again and again to customer care as I am not getting signals in my Videocon D2H connection. They are only telling sir please give us 24 hours, our technician will visit your location but no action has been taken yet. It has been 5 months I am unable to use my TV due to Videocon's bad service. They are very unprofessional and not ready to give proper solution to customer. Kindly take necessary action immediately and find a solution for me.

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Comments

d2h Customer Care

from Delhi, Delhi

Dear Bikash,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

bikashd2h's [Complaint's author] reply, Sep 8, 2019

120447702

d2h Customer Care's response, Sep 9, 2019

Dear Bikash,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Bikash,

We would like to inform you that we have tried to call you multiple times on RTN-[protected] / [protected], but you were not contactable. Moreover, as per our concern team, your issue has been resolved. Kindly let us know if you need any further assistance.

Thanks & regards