Trai — d2h channels not coming & customer care denies any help

Anil Mandavgane

from Nashik, Maharashtra

Address:

12, bank of India colony, dgp nagar 1, Nashik, Maharashtra

Customer ID - 1953913
1. Vediocon d2h blocked our channels and 2. even after taking new plan as per ṬRAI (platinum combo plan) adjusted our balance and reduced the validity from 05/Nov/2019 to 26/July/2019 but not a single channel is restored. It's been more than 24 hours.
3. Customer care doesn't respond mostly (both call and mail).
4. When connected, i requested to take my complaint, customer care denied again.

We are feeling harassed by d2h.
Kindly help.

Regards.

We are feeling harassed by d2h which is continuously

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Comments

d2h Customer Care

from Delhi, Delhi

Dear Anil,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Dear Anil,

Kindly share your RTN ( Registered Telephone Number ) at [protected]@d2h.com as in account no any number is updated. Kindly let us know if you need any further assistance.

Thanks & regards