Trai — d2h not allowing to select basic 100 channels

D2h dth service provider not allowing subscriber to choose basic 100 free channels. This service provider is forcing a bouquet of 100 channel and not allowing to edit it.
The customer care executives are trying to fool subscriber by simply telling trai new directions do not allow to choose.
They are not ready to hear my defense. It looks like they are just trying to fool subscriber as per directions got from their boss.

Link: https://www.d2h.com

Trai please enforce the order strictly.
Thank you very much.