Trai — deactivation of channel by back end team frequently

Address:

560062

Of late we are observing that many channels are being deactivated or useless channels are being activated or all my selected channels are changed witout any request and without our request. When we are contacting they are informing that it has been done by back end team. When are seeking further information they are not providing any information and behaving rudely. On 16.10.2019 star sports 1 channel was deactivated without our request or without informing us. When we are trying to activate our own pack that is also not happening.
Regularly we are facing this kind of issues and is not being resolved by the company. Therefore i request you to instruct the company to resolve the issues faced by us.