Trai — disconnection of channels

Address:

IVR 59, unit 6 near kali mandira, Khordha, Odisha, 751003

I am having multi tv connection with hd facilities in both the tv's which i have recharged for complete year when the offer for 11 +1 month offer was there. To amount recharged was around rs 11 thousand odd. The channel was ultra package. Now suddenly from yesterday some channels are disconnected.in this regard i have contacted several times to tat sky executive but all in vain. I have booked a complaint in with id ieb484lq but still it is not being resolved by tata sky