Trai — dish tv hd recharge problem. executives & nodal officer not responding.

Address:

Mumbai City, Maharashtra, 400088

I am trying to recharge my dish tv since last 10 days as it is completely blacked off due to insufficient recharge amount. I desire to pay for the channels i want to see. But after selecting the channels online of dish tv and after submitting for recharge the website always ask me to pay rs.832/- for recharge which is very-very high. Earlier i want paying only rs.500/- for many channels but not why should i pay higher amount for limited channels.
I have made customer care complaint and also nodal officer complaint but no one is responding.