Trai — downloading and speed issue

Address:	Sonitpur, Assam, 784505
Website:	Tezpur

Dear sir,

I had make complain regarding download speed to service provde reliance jio thrue complain ref no "sr00000c5owp" and got a reply as bellow:

Dear sajal,

I am sorry to know that you are experiencing slow speed issues at your location. This is definitely not the experience we want you to have with jio.

As per the resolution on complaint number sr00000c5owp, i regret to inform you that your location is currently not covered under the jio network coverage due to which you are experiencing slow speed issues.

However, our team has planned for the installation of new cell site in your near by location. This installation is expected to be completed by[protected].

Once the new site is installed, you will be able to use jio services seamlessly.

Appreciate your patience and co-operation in this matter.

Please feel free to write to us at [protected]@jio.com or visit www.jio.com.

Thank you,

Rahul verma

Team jio

But my concern is how the service provider has started their service in such areas without proper service setup and started their dstribution of services in such areas and getting business without proper services.

And we had to face lots of problem like call drop and speed issues where they assuring 4g services nd better speed and quality.