Trai — dth new package by air tel not implementing

Address:

Chennai, Tamil Nadu

Sir, this is regarding to above subject, i have a airtel dth connection of id [protected] & opted for own package on 1/2/19 as per the trai 's compliance. Accordingly i received a message from airtel dth that your new selected package will be activated. But still not yet activated even after 4 days, & forced to continue with old package & not complying the trai 's new rules. And also they put their customer care service off (Not working) deliberately. Hence i request you to do the needful. Thank you.