Trai — dth provider doesn't provide free channels

Address:

Nellikunnel House Chilavu P.O Thodupuzha, Idukki, Kerala, 685588

Dear sir/madam
After switching over to new plan as per trai regulation my dth provider dish tv india ltd is not providing some of free channels. I have registered a complaint as on 12/04/2019 (Com paint number[protected] and they told it will be resolved by realignment at free of cost. But the dish tv technician contacted as only 18/04/2019 and asking service charge of rs.250 so i refuse that offer because customer care executives it will provide at free of cost. I have raised another complaint regarding this issue to the nodal officer of kerala via mail (Circlecoordinator. [protected]@d2hdesk.com / nodalofficer. [protected]@dishd2h.com) as on 17/04/2019. But unfortunately they are also not responding. Actually our dish tv service provider is cheating as after charging price by not providing free channels