Trai — dthconnect.com payment not refunding

Address:

201301

I have booked 2 dish tv connection through dthconnect.com on 7th march and paid 2400 rs. But dish tv technician visited and told that dish tv connection is not possible in our society. So i asked dthconnect.com to refund the money. But they are neither denieying nor giving the money. They are not picking up the calls and not replying to the whatsapp. They don't even have any complaints email id working. Only their sales number is available on the site. Sales team says that we need to contact with backend team. When i call around 25 times then they pick up the call and says that it will be returned in 24 hrs. But nothing is happening.
I am surprised how they are allowed to do business. Whether trai has any guidelines under which any vendor can operate.

I request you to please cancel their license.