Trai — even after paying not getting the service

Address:

Mulund, Mumbai City, Maharashtra, 400080

All of a sudden some channels were not visible for the past two days, hence yesterday night i had called customer care and activated south silver, adding zee cinema, star gold, set max, and sony entertainment.

In which sony entertainment was visible and some channels from south silver were visible.

Regarding this i had called today morning.
1st call :
Mona took the call and i had aksed for senior, she transferred the call to pinki, when she was also not giving a convincing answer i had asked for a manager. And i had got the manager were he was saying that he was a team manager, i was arguing for a ops manager. But unfortunately he disconnected the call.

Again i dialled and some executive took the call, i had requested her to transfer the call to manager, she refused to transfer and said that she would be transferring the call to the senior only and transferred to pooja. When i asked pooja for manager, she also refused and asked me the issue.

Now again my mentioned my issue : that my channels have got change and the same has been updated yesterday night. But i am unable to use the service. I was demanding that i required a waiver for the two days and the channels which i had selected neeed to visible because i had paid for that.
Now countering, me pooja told me that there would be some technical issue, i would take a complaint and engineer would visit for which 200 rs would be charged.

Now my only question is that if there is technical issue from your side then why should i make the payment. Half of the paid and free channels are visible. So there is a fault from yourside only.

I had asked for manager and she had committed the same that a call back would be arranged before 2:00 pm. But i did not receive any call.

Now in the evening i had call to cc, a lady name muskan, told that there is system issue you can give a call after half an hour.

Immediately i disconnected and dialed again, then eknath received the call he had aksed him to transfer the call. He kept me on hold and disconnected.

1) i had not received any call from santosh
2) i can view half paid and free channels then why i should pay 200 more
3) it the technical issue from your side, you need to get it resolved.

4) last but not the least, is it that so to a normal customer can't reach a manager.
5) also i want you to take some action against santosh (Team manager) and the lady name muskan.

Looking for a positive response.