Trai — Frequent failure of jio network

Address:

Pune

Sir,
I am residing in Pathare Vasti area of Lohegaon Pune. Jio tower is just 50 mtrs away fro my house. Jio network fails after 02 hrs of commercial power supply outage. I have written more than 10 e mails to jio care on the issue in past 4 months and also spoken to their customer care number but no permanent solution has been provided. I have called customer care team yesterday also but no solution is provided so I adviser tried to transfer my call to supervisor but supervisor was not available. I requested customer care adviser to call me back whenever supervisor is available but she said that no such provision is there.
It is requested that the issue may be taken up with the company to provide uninterrupted quality network.
Regards
Jeet Singh Verma
Mob [protected]