Trai — highly disappointed on nuisance behaviour of customer care executive

Address:

Kutch, Gujarat, 370201

I am being seriously harrased & illtreated by tata docomo at regular intervals. I have not subscribed any services such as first cut and super models club and i am being charged for such services.
Earlier also on 3/2/2018 i was being charged unknowingly rs.20 from my balance and got the refund for the same after calling customer care. Today again i am being charged rs.30 for super models club pack and the customer care executive has bluntly denied me i won't get the refund and started blaming me for the same. Also kept my call on hold twice for 10 minutes each stating he will connect my call with escalation department and disconnected the call and haven't provided me prompt response for my complain.