Trai — I am completing about unlimited balance

Address:

Raigad, Maharashtra, 402107

399 plan local+std unlimited calling free
And 1gb /dat data for 70 days

I recharged above plan by online dated 4th october 2017
My internet data is activate
But before 3 days my call is not going therefore i called to customer care and talk with him but he said k 399 plan is not activate on this no. ([protected])

So please give mi my calling and support me