Trai — I cannot select the channels I want to watch

Utpal Barsaikia

from Guwahati, Assam

Address:

110017

I spoke to dishtv customer support today and complained about my inability to select the channels i want to watch from their official web site www.dishtv.in despite several attempts.

The complaint number given to me is[protected] which they refused to sms me on my registered mobile number [protected].

The problem i am facing is that i cannot submit the channels i have selected. Their website does not respond when i click on the submit button.

I shall be grateful if trai takes up my case with dishtv as soon as possible and held me resolve the problem.

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TRAI customer support has been notified about the posted complaint.

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DishTV Customer Care

from Delhi, Delhi

Dear Utpal,

We are sorry for the experience you are facing. Our website/App has probably hit a technical snag. My team is checking this and will fix the same soon. However, if you're trying to select the channels/packs as per the TRAI guidelines, we would suggest you to send a mail at [protected]@dishtv.in along with the list of channels/packs which you want to select, our team will help you with the same. Thanks!

Regards,
Online Team
DishTV