Trai — idea customer care services n deducting money without giving any request for service

Sir,
Frm past three days money is deducting from my account without my request for any service. Frst i mailed to idea karnataka appellate. The response was appreciable. They credited my balance rs 53. At the next moment they deducted my accnt rs54 mentioning that i hav downloaded some animation frm nazara. I havnt dqnloaded anything and i am hearing the term nazara for the frst time. Is this the way they treating a customer. I want my money back. Plz help me
Thank u