Trai — independent tv bad service

Address:

Bathinda, Punjab, 151001

They aren’t showing any star channel while they have charged for the same. Not able to login and change pack coz of some error on website. Talked to customer care yesterday (22 april 2019). They said they cannot change the pack at their end. Claimed that both the problems will be resolved in 24 hours. But none of them did. Star plus still not available, and still not able to login to change pack.
Attaching the pic of login error including the dth nbr and registered mobile number. Also the customer care nbr is never available. They say nbr is busy. And even when call gets connected they take no less than 20-30 mins. And out of 10 times your call get connected once. That too sometimes their mic doesn't work and they disconnect.