| Address: | Vayalil House , Vandanpathal RPC, Mundakayam , Kottayam district |
Worst service ever
We had taken the connection from New vision cable network Mundakayam . Initially we had 1.5 TB yearly plan in which we faced internet speed issues always, therefore after multiple complaints they asked us to change the plan to a bigger one . and We changed the plan to 30 Mbps UL plan and from that moment onwards we faced interruption with internet . We have been calling these providers daily for around 4 months now and always they are either ignoring our call, and taking zero responsibility . We mentioned very clearly that the issue is with the substandard modem which was provider to us because our neighbor who has got Tenda N301 is not experiencing any difficulties like us . Even after multiple request and even visiting their office they are behaving harshly with us denying their service . Lady sitting at the office is completely ignoring us telling she don't know what is it. Here I am confused are they really at that office with zero knowledge on what they are working on .
After multiple calls and a single visit to our house in the name of repair, they told us to buy router if required which is again 1500 rs . Still we bought that costly router again hoping they would install optical modem at least for us . They denied our request and told us they can order it and deliver in 3 days, but then we had to pay for it . Finally we agreed to that also . We have been waiting for weeks together and now they are completely ignoring our calls . I expect your team to strictly take action against this denial of service . I am completely disappointed now. . We reported to Head Office at Trissur . No resolution from head office also .Mundakayam officers promised them to come and repair . They are denying service to us .So I would like to file a case for cheating customers, denial of service, wasting of my money and therefore stopping me from my works
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