Trai — internet services by airtel

Address:

560076

Folks,

Please see the below emails snippets for you reference from complaint no1 from yesterday to complaint no 6 which started on 6th OCT 2018 and I am still facing issue in my connection as frequent disconnects. As per your engineer also its wiring issue which your NON SKILLED technicians has spoiled BY PULLING IT WITHOUT ANY TOOLS OR KNOWLEDGE OF PIPING LAYOUT WHILE TRYING TO CHANGE THE COPPER WIRE TO FTTH DURING MULTIPLE ATTEMPTS FROM OCT 2018 TILL NOW so please make sure you get the wiring replace and fix the connections.

Complaint no 1:On Sunday, 21 April, 2019, 7:09:57 am GMT-7, [protected]@in.airtel.com wrote:

Dear Customer,

The Happy Code for your service request no.[protected] for Airtel Broadband is 2465.
Please share this code with engineer once your problem is resolved.
Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end.

Best Regards
Bharti Airtel Limited

Complaint no 2: On Saturday, 23 March, 2019, 10:23:46 am GMT-7, wrote:

Dear Customer,

The Happy Code for your service request no.[protected] for Airtel Broadband is 2701.
Please share this code with engineer once your problem is resolved.
Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end.

Best Regards
Bharti Airtel Limited

Complaint no 3: On Saturday, 2 February, 2019, 12:13:53 am GMT-8, wrote:

Dear Customer,

The Happy Code for your service request no.[protected] for Airtel Broadband is 8121.
Please share this code with engineer once your problem is resolved.
Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end.

Best Regards
Bharti Airtel Limited

Complaint no 4: On Thursday, 17 January, 2019, 11:12:39 pm GMT-8, wrote:

Dear Customer,

The Happy Code for your service request no.[protected] for Airtel Broadband is 8762.
Please share this code with engineer once your problem is resolved.
Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end.

Best Regards
Bharti Airtel Limited

Complaint no 5: On Friday, 28 December, 2018, 8:33:26 pm GMT-8, wrote:

Dear Customer,

The Happy Code for your service request no.[protected] for Airtel Broadband is 3142.
Please share this code with engineer once your problem is resolved.
Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end.

Best Regards
Bharti Airtel Limited

Complaint no 6: On Wednesday, 31 October, 2018, 4:52:42 pm GMT-7, Sandeep Arora wrote:

Risabh,

As in our discussion I told you before you initiate the request of technician please e sure whats needs to be done and thats what happen your assigned technician calls that I am here to shift your line from one room to another instead of technology upgrade wiring requirements. So you bugger should understand whats the real issue with customer and then take action rather just doing things in half cooked mode.

Can some senior in airtel can fix this guy and see he understand how to deal with tickets. This AH doesn’t understand how to read SR and resolvethem.

Sent from Yahoo Mail for iPhone
Sandeep Arora
Cell: +[protected]

On Wednesday, October 31, 2018, 12:57, 121 wrote:

Dear Sandeep Arora,

Greetings from airtel!

This is in reference to your email informing us about internet services not working on your airtel account number 10294753.

As discussed on [protected], I have registered your complaint and the reference number is[protected]. Let me assure you that the issue would be resolved within 06:30 PM on[protected].

Also note that you will receive a unique code via SMS/Email for any request you raise for your Airtel broadband. Please share this code with the engineer only when your problem is resolved.

Inconvenience is deeply regretted. We appreciate your cooperation in this regard.

For further queries, please do email. I will be delighted to assist you.

Best Regards,
Rishabh Singh
Advisor : Customer Experience
Bharti Airtel Ltd

On Mon, 29 Oct 2018 at 06:24 PM wrote:
Dude thats what I said you folks come half prepared as this service request is for technology upgrade which is still pending although my other request of frequent disconnect is getting resolved but still under observation. If you can’t handle communication and do the due deligence on existing sr then ur ah only.

Sent from Yahoo Mail for iPhone
Sandeep Arora
Cell: +[protected]

On Monday, October 29, 2018, 17:37, 121 wrote:

Dear Sandeep Arora,

Greetings from airtel!

This is in reference to your email expressing concern over network issue for your airtel fixedline connection bearing account number 10294753 & telephone number[protected].

I regret for the inconvenience caused to you.

Subsequent to our discussion on your mobile number[protected], I understand that your connection is working fine.

For any further queries, please do email.

Best Regards,
Rishabh Singh
Advisor : Customer Experience
Bharti Airtel Ltd

On Sun, 28 Oct 2018 at 11:46 AM wrote:
Folks,

I am very clear on this that due to this upgrade my existing phone lines with all extensions in my appt should work and alao in case of power outage as it works today. If the upgrade is not meeting this condition then I am not going to allow you until all this conditions are met and will move to just landline mode as my other service provider for internet is up and running.

Sent from Yahoo Mail for iPhone
Sandeep Arora
Cell: +[protected]

On Sunday, October 28, 2018, 11:34, 121 wrote:

Dear Sandeep Arora,

Greetings from Airtel!

This is in reference to your email expressing concern over technology upgradation for your airtel account number 10294753.

As discussed with you on your mobile number [protected], I have forwarded your complaint regarding technology upgradation to the concerned team. Our team will be contacting you with an update on the same within 72 hours.

Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

For further queries, please email. I will be delighted to assist you.

Best Regards,
Swathi M N
Advisor : Customer Experience
Bharti Airtel Ltd

On Sat, 27 Oct 2018 at 01:18 PM wrote:
Folks whats your plan to upgrade the technology and whats the ETA for this request!

Sent from Yahoo Mail for iPhone
Sandeep Arora
Cell: +[protected]

On Wednesday, October 10, 2018, 12:02, 121 wrote:

Dear Sandeep Arora,

Greetings from airtel!

This is in reference to your email regarding FTTH migration for your airtel DSL number ph0058297_blr.

As discussed with you on your mobile number[protected], as per our records your previous request for FTTH migration is in progress. Let me assure you that the issue would be resolved within shortly.

Inconvenience is deeply regretted. We appreciate your cooperation in this regard.

For further queries, please do email.

Best Regards,
Swajitha
Advisor : Customer Experience
Bharti Airtel Ltd

On Tue, 09 Oct 2018 at 09:22 PM wrote:
Ok conf order no[protected].

Sent from Yahoo Mail for iPhone
Sandeep Arora
Cell: +[protected]

On Saturday, October 6, 2018, 13:54, [protected]@in.airtel.com wrote:

Dear Customer,

The Happy Code for your service request no.[protected] for Airtel Broadband is 2147.
Please share this code with engineer once your problem is resolved.
Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end.

Best Regards
Bharti Airtel Limited

Reach me at:
B1-1401, L&T South City,
Arekere MICO Layout,
Off Banerghatta Road,
Bangalore 560 076
Ph: +[protected]Home)
+[protected]Cell)
http://www.linkedin.com/in/arorasandeep

Complaint no 2:On Sunday, 21 April, 2019, 7:09:57 am GMT-7, [protected]@in.airtel.com wrote:

Dear Customer,

The Happy Code for your service request no.[protected] for Airtel Broadband is 2465.
Please share this code with engineer once your problem is resolved.
Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end.

Best Regards
Bharti Airtel Limited