Trai — issue of connection by forging id and improper verification of application form details

Address:

Gurgaon, Haryana

I wanted to file a complaint with you against vodafone for fordging my id (Aadhar card) and issuing prepaid sim with number : [protected] in my name with malafide intention through which fraud has been committed.

The complete details are as follows: constable arjun singh ([protected]) from chomu police station, rajasthan visited my residence on sept 27 and told me that a complaint has been filed under section 420, 406 and 120b in chomu police station, rajasthan. A fraud has been committed with mobile no [protected], which is registered in my name. It was shocking to me as i have never got this number issued in my name. I have been using only one number with airtel connection for past 6 years.

I conducted inquiry on my behalf and found that number referred ([protected]) was vodafone number. I visited their customer care office in ansal plaza mall, palam vihar on 29/9/2017 around 11:30am (Interaction id: [protected] deepak-vodaone representative). They told me that this number has been issued from vodafone mini store in sukhrali, gurgaon.
I visited vodafone mini store in sukhrali on 29/9/2017 at 1:00 pm and requested them the details. They showed me application form and noticed that photo on the form was of some other person. Further, there checked my signature on pan card and noticed that signature was also mismatched and bogus. The photocopy of my aadhar card was attached based on which they have issued this prepaid number in my name. They told me no address verification is done in case of prepaid connection if the id proof is of gurgaon. They agreed to the fact that nobody checked the form that there was photo mismatch between the photo on form and aadhar card copy and signature mismatch. They refused to give the copy of the document and asked me to file fir in order to get its copy.

I filed fir with police and reached with its copy again to their customer care center. They again refused to provide details and co-operate to prevent its further misuse. They refused to stop the connection based on fir copy to prevent further misuse of this number in my name.

I belong to a reputed family and working as professional in renowned mnc. I had to face great amount of mental harrasment, monetary losses and social embarrassment due to negligence on vodafone part. As a responsible citizen of the country, i am concerned that such negligence and irresponsible behavior on part of telecom regulator like vodafone can cause threat to national security and land innocent citizen in trouble for act of others.

I would sincerely request you to please look into the matter and take following actions:

A. Direct vodafone to stop this number immediately to prevent its further misuse
B. Provide details of the person using this connection in my name so that the culprit can be brought to justice
C. Provide explanation why this connection was activated after noticing photo mismatch and signature mismatch on the form
D what procedures or controls they have to prevent such incidents in future
E. Take appropriate action against them and ask them to compensate for the mental trauma, financial losses and bad name brought to my reputation sue to their negligence and irresponsible behaviour.

Look forward to quick action from your side.

Thanks and regards,
Anupam garg
[protected]